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Lexus of Pembroke Pines - Service Center
Pembroke Pines, FL
7,846 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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7,846 Reviews of Lexus of Pembroke Pines - Service Center
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January 13, 2025
My experience got off to a rocky start, but my dealership team stepped in and made it right. team stepped in and made it right. More
by Paul
Verified CustomerEmployees Worked With
January 13, 2025
Had an appointment…. still waited almost 4 hours for an oil change…. The advisor initially told me I had no more complimentary oil changes and he was sure of it…When I i still waited almost 4 hours for an oil change…. The advisor initially told me I had no more complimentary oil changes and he was sure of it…When I informed him they checked multiple times and said yes before I came. The advisor told me the girls are newer and sometimes don’t know what they may be saying….he looked further in the computer and said that it’s now taken care of? He was polite at the end but like the last time he always tells me I’m wrong when I sit down…. I would prefer a different advisor next time. Also, the wait is ridiculous for a luxury dealership….. More
by SHARONSELLS4U
Employees Worked With
Not listed
January 12, 2025
I can’t say enough positive things about this dealership! I had several minor issues with my Lexus RX 350 and was in the area so I dropped by the dealership without an appointment. I really didn’t think th I had several minor issues with my Lexus RX 350 and was in the area so I dropped by the dealership without an appointment. I really didn’t think they would look at my vehicle with just driving in….. but I was wrong! They fixed my issue (mainly operators problem) and I left with a smile on my face!!! Lexus never fails me! I love my car!!! More
by Suzie
Employees Worked With
Jeff Hernandez
January 12, 2025
This dealer is very efficient and courteous. My dealing with Jose Amaro, service rep. is always pleasant. I am assured that my car is getting the best service needed. My dealing with Jose Amaro, service rep. is always pleasant. I am assured that my car is getting the best service needed. More
by LOLO196262
Employees Worked With
Jose Amaro
January 11, 2025
I have been a Lexus owner since 2005 and this was my worst experience. I dropped my car off on 1/4/25 @ 9:00 AM, I received no updates or any communications from Jeff. I called the Service Depart on 1/5 worst experience. I dropped my car off on 1/4/25 @ 9:00 AM, I received no updates or any communications from Jeff. I called the Service Depart on 1/5, twice and was placed on a long hold by a female who said that she would check on the status. I did not receive any follow up communication from Lexus Service depart. I called several times on 1/6. My calls were placed on hold or no answer. I called the main number and explained my issue and asked to speak to a manager, I was transferred to the service depart, but no one answered. I again call the main number and again asked to speak with a manager, I was transferred to the service depart and spoke to Christina, I explained my situation and was told that Jeff was off and that Jessica was covering and that a message will be placed on her desk to call me. I never received a call. On 1/7, I called the service Depart around 9 AM and spoke with Christina and I informed her that I never heard from Christina. And that I needed to know the status of my car service. Christina informed me that Jeff was back at work and that she would give him my message. I finally received a text message from Jeff informing that I needed a new tire. I responded to proceed. On 1/8, I received a text message after 3PM stating that my car was ready. I am very disappointed in the lack of communication and follow up from Jeff and the Service Depart. I only took my car in for a route service and a tire issue. Again, I want to say that this is the first time that I ever had a bad a experience with Lexus. More
by dirtyred1262
Employees Worked With
Jeff, Christina and Jessica
January 11, 2025
Jeff Hernandez is the reason i own a lexus and keep returning. his care and level of service are superb. Once i arrive, i know everything will be handled properly and efficiently. thank you Jeff! returning. his care and level of service are superb. Once i arrive, i know everything will be handled properly and efficiently. thank you Jeff! More
by Charlotte
Employees Worked With
jeff hernandez... why is he not listed?
