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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
15,631 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 15,631 reviews

December 31, 2024

They sold me a repainted car as brand new. Lexus North America basically told me that they can’t do anything about the dealership refusal to address the fact that they sold me a repainted car. More

by Alfredo Rebaza
Recommend Dealer
No
Employees Worked With
Jorge Acosta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Lexus of Pembroke Pines responded

Alfredo, I'm truly sorry to hear about your experience and the frustration it has caused. This is not the level of service we strive for, and I apologize for any disrespect you felt during this process. We would like to address these concerns further with you; please feel free to reach out at your convenience. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

December 31, 2024

Positive experience, service was excellent, agent was attentive, will definitely continue to get my vehicle service with this location More

by KATHYAGUTHRIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Lexus of Pembroke Pines responded

Kathy, we're delighted to hear about your positive experience with our team at Lexus of Pembroke Pines! We look forward to continuing to provide you with excellent service in the future.

December 31, 2024

Everyone at the dealership was very kind and helpful, especially Julio. He went above and beyond to help us that day and thoroughly explained everything about the suvs we were interested in. I would high More

by Karinnavila
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julio Arango
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Lexus of Pembroke Pines responded

Karinna, thank you for the glowing recommendation! We're delighted to hear Julio and our team at Lexus of Pembroke Pines provided such helpful service. Enjoy your new SUV adventures!

December 31, 2024

sales rep was great! 3rd vehicle I leased from Sammy. Howver, the overall process could have been better. More

by ozzie20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sammy Libraty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Lexus of Pembroke Pines responded

Thank you for your feedback, Ozzie! We're glad to hear that our sales rep made a positive impression during your visit at Lexus of Pembroke Pines. We appreciate your loyalty and will work on improving the overall process for next time.

December 31, 2024

Great experience, Sopfiya take care us and also so many our questions she answered and nice talk. More

by venattuvarkey92
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sofia De Cespedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Lexus of Pembroke Pines responded

Here at Lexus of Pembroke Pines, we are always thankful for positive feedback from our customers. Thank you for sharing this praise for Sofia!

December 31, 2024

Great product - RX 350. Richard is a true sales pro - the best! Tech support (Gabe) was very helpful. More

by artweinstein9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Lexus of Pembroke Pines responded

Art, we're delighted to hear that Richard and Gabe provided you with excellent service at Lexus of Pembroke Pines. Enjoy your new Lexus RX 350!

December 31, 2024

Great guy! Amazing salesman, he got a great deal for me, fast and reliable. 100% recommend! More

by Miguel García
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Batista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Lexus of Pembroke Pines responded

Miguel, we are glad to hear that our sales team found you an excellent deal! Thanks for choosing Lexus of Pembroke Pines.

December 31, 2024

Mike Banko and Alejandro Font were very good doing their job leading me through the whole process. I didn't like Mr Armani raised the price we had agreed with Mike three months ago. It wasn't too much but i More

by JHERRERAY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Art Armani
3.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Font Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Lexus of Pembroke Pines responded

Thank you for sharing your experience with us at Lexus of Pembroke Pines. We're glad to hear Mike and Alejandro provided great service, but we're sorry about the pricing issue you encountered. Your feedback is important to us and we'll make sure it gets addressed internally.

December 30, 2024

Mr Rivera was great! And explained everything clearly..He was very professional and upfront with what the car needed. More

by mixeeb@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that Mr. Rivera provided such clear and professional service at Lexus of Pembroke Pines! Thank you for sharing your experience with us, and we hope you're enjoying your vehicle!

December 30, 2024

The entire team at Lexus of Pembroke Pines is phenomenal. The level of service is unmatched. They are communicative, transparent and professional. Thank you for taking such great care of my vehicle! I’m luck More

by OLSON.KIERSTEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Ladaga, Andre (Service Director?)
Dec 30, 2024 -

Lexus of Pembroke Pines responded

Kiersten, we're delighted to hear that our team at Lexus of Pembroke Pines provided you with unmatched service. Thank you for choosing us and sharing your positive experience!

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