Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Pembroke Pines
Pembroke Pines, FL
16,296 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running!
Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Filter Reviews By Type
Showing 16,296 reviews
April 03, 2025
I would like to acknowledge the superb service I received from Jose Amaro - Service Manager. I purchase my TX350 in March of 2024 and I took my car for my regular oil change in March 2025. While there, I als from Jose Amaro - Service Manager. I purchase my TX350 in March of 2024 and I took my car for my regular oil change in March 2025. While there, I also asked Jose to help me with my secondary car key, which I had not yet received 1 year after purchasing my car. I had multiple conversations with my sales person in the past about my key and I always got the same response, "Its coming, you will get a letter in the mail. There is nothing I can do". Jose, took it upon himself to assist me and not only get me the key, but also make sure the recall issues on my car were taken care of. As a customer, I was getting really frustrated about the issue with the keys, and didn't want to take my car for service at Lexus of Pembroke Pines again. However, the service I received from Jose will keep me coming back. More
by ed.dasilva
Verified CustomerEmployees Worked With
Jose Amaro
April 02, 2025
I wish I had checked Yelp before contacting Lexus of Pembroke Pines about a new vehicle. I initially spoke with JC, who seemed rushed and focused solely on making a sale, regardless of the accuracy of t Pembroke Pines about a new vehicle. I initially spoke with JC, who seemed rushed and focused solely on making a sale, regardless of the accuracy of the information he provided. I received a video with no sound that lacked the requested details. Over the past two weeks, I have been put on hold more times than I can count. The finance department was frequently unavailable, my text messages went unanswered, and any callbacks I received mostly occurred on Fridays, which I assume is when salespeople are required to follow up. I also noticed calls came at random times during the day with no messages left. It felt like they could say they called but didn't genuinely want to connect. This led to incredible frustration as I felt ignored and my concerns dismissed. I was repeatedly misinformed about the vehicle's availability, making me doubt the honesty of the staff. Despite this, I continued trying to communicate with someone about the sale. When I finally received a call from Rohan approximately two weeks later, he confirmed that the dealership believes Lexus sells itself and that their primary focus is making a sale instead of providing a good customer experience. Although I was told someone had attempted to call me on Friday and Saturday, there is no record of those calls. When Rohan finally decided to reach out, he immediately claimed he had no idea what I was talking about. He insinuated that my question, as an active duty military member with over 30 years of service, was not logical. His rudeness and condescension demonstrated a lack of knowledge and interest in addressing my concerns; he seemed only interested in closing the sale. He even quipped, "the focus should be getting you into a new vehicle," further dismissing my inquiries. Lastly, when I requested to speak with someone else, he refused and told me to send an email instead. His attitude exemplified poor customer service and resonated throughout the dealership, solidifying my decision never to consider purchasing a vehicle from Pembroke Pines. More
by T Williams
April 02, 2025
This is my second cat purchased with Sammy and I’m happy that he does what he says he is going do. Would definitely recommend. that he does what he says he is going do. Would definitely recommend. More
by MEL.M_MYERS
Employees Worked With
April 02, 2025
Michele and her team were professional, informative and extremely efficient. It was the best experience I had purchasing a vehicle. I certainly would not hesitate to recommend to anyone. extremely efficient. It was the best experience I had purchasing a vehicle. I certainly would not hesitate to recommend to anyone. More
by NEVENKAGORDON
Employees Worked With
Other Employees :
Vivian at warranty department and Jose with insurance to insure the car was ready to drive of the lot.
April 02, 2025
I brought the car in A/C working fine, but when I left the A/C not working. I tried to talk to that advisor, first he told me to go back and he will check for me. I bust u-turn to go back, approaching th the A/C not working. I tried to talk to that advisor, first he told me to go back and he will check for me. I bust u-turn to go back, approaching the dealer, he called me back. He told me because I declined previous a/c service, he will charged $230 for a a/c check up. I was shocked and pissed, because he said no one touching anything in the a/c dashboard. How he knows that, he doesn’t work in the back. I ended up leaving the dealership unsatisfactory. More
by THOHA1977
Employees Worked With
April 02, 2025
I have worked with Michele multiple times, and she is the best! She is knowledgeable, personable, and professional. She always understands what I’m looking for and provides the highest level of service! best! She is knowledgeable, personable, and professional. She always understands what I’m looking for and provides the highest level of service! More
by Nicole
Employees Worked With
April 02, 2025
Mike was fantastic at getting me into this awesome Rx350h at the best price. He was professional, friendly & very knowledgeable. He was able to answer all our questions & went the extra mile! Thanks Mike & L at the best price. He was professional, friendly & very knowledgeable. He was able to answer all our questions & went the extra mile! Thanks Mike & Lexus!! More
by mg
Employees Worked With
