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Lexus of Pembroke Pines

Pembroke Pines, FL

4.7
18,666 Reviews

16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 18,666 reviews

December 02, 2020

It’s clean, but hectic, my visit at first was confusing due to several and different people had called me to set up an appointment and then the sales person was very busy, and I was asked to come back and More

by SMKNADLCL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed I Yousuff
Dec 03, 2020 -

Lexus of Pembroke Pines responded

Thank you very much for your business! I'm so glad to hear that Mohammed helped you drive home in the vehicle you wanted. I apologize for any confusion you experience and appreciate you bringing this concern to my attention. If there is anything else that I can do to assist you, please let me know. Lynn Gonzales - Customer Relations Manager - 954-945-8581

December 02, 2020

We came in to see one specific preowned ES after communicating with your online sales person. However, it was not there? We then worked with Darren to find another ES which we ended up buyin More

by DMNJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Lusane, Jason Acosta
Dec 03, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad Darren took good care of you here at Lexus of Pembroke Pines, and we will be sure to let him know that you appreciate his help. We hope that you continue to enjoy your newly purchased vehicle!

December 02, 2020

The service received was excellent and effortless. I went in for new tires, the service advisor, Melissa, was very honest and helpful in my selection process. I was also provided with a loaner, once ag More

by mclinares
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa-Service
Dec 03, 2020 -

Lexus of Pembroke Pines responded

Miriam, thank you for taking the time to leave us a review! We are glad that we were able to assist you here at Lexus of Pembroke Pines, and we will be sure to let Melissa know that you appreciate her help. If you ever need anything else, don't hesitate to come back and see us again!

Dec 04, 2020 -

mclinares responded

You're very welcome and thank you!

December 02, 2020

Good attention by Isidro Garcia next time for my service think in Lexus of Pembroke pine for the qualities work they do to me thank More

by José Comas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Dec 03, 2020 -

Lexus of Pembroke Pines responded

Thanks so much for leaving a five-star review, José! We are so glad that Isidro made your recent service visit so positive. Our entire team here at Lexus of Pembroke Pines appreciates your business and hopes to work with you again in the future!

December 02, 2020

Melissa excellent service advisor, made my visit pleasant. Very comfortable facility, made my wait easy. I wish you all very Happy healthy holidays, thank you. More

by NONE3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Millesa
Dec 02, 2020 -

Lexus of Pembroke Pines responded

We love this review! It's so good to hear that Melissa and the rest of the team made your service visit so friendly and comfortable. From all of us here at Lexus of Pembroke Pines, thank you, and happy holidays to you too!

December 02, 2020

The service department handled the whole process very efficiently. I did not have to wait long to be served which was a plus. Will recommend them highly More

by ALICE.PHEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
Dec 02, 2020 -

Lexus of Pembroke Pines responded

Your endorsement means the world to us, Alice! Thank you for trusting our service team with your vehicle and your business!

December 02, 2020

Patient and knowledgeable and genuinely willing to help!!! Afforded me adequate and comfortable amount of time . Cordial and intelligent communicator! Offeredfuture availability at any time to be of s More

by Herb EDELBERG
Recommend Dealer
Yes
Employees Worked With
Adam Hoglievina
Dec 02, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your business. We're so glad to hear that our team treated you to the excellent service that we strive to offer. Hope to see you next time!

December 02, 2020

After a slow start, we ended up dealing with a real go getter. He was such a hard worker looking for the car we wanted with only the options we were willing to pay for. He found us the perfect car and q More

by MORRELL.M411
Recommend Dealer
Yes
Employees Worked With
Kazi Sofian
Dec 02, 2020 -

Lexus of Pembroke Pines responded

Morrell - Congratulations on your new vehicle! There is nothing we love more than hearing our customers are happy, and we appreciate you taking the time to share your purchase experience at Lexus of Pembroke Pines. We are wishing you many safe and happy miles and hope to work with you again down the road!

December 02, 2020

Lexus provided me with great service. They kept me up to date with the insurance company discussions and the repairs. The final outcome was beautiful, just like if came out of the factory. I highly recomm More

by gvilomar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Martin, Roy, a young lady that starts with an A.
Dec 02, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting us to take care of your vehicle. At Lexus of Pembroke Pines, it is our goal to meet the needs of customers and we're happy to hear that our team was so accommodating!

December 02, 2020

Great experience. Salesman knowledgeable and wasn’t pushy. He understood what I was looking for and was very helpful. He showed us options and gave us time to decide what was best More

by TSHIZZLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kham Alexander
Dec 02, 2020 -

Lexus of Pembroke Pines responded

Thank you for shopping at Lexus of Pembroke Pines and for sharing your feedback. We are dedicated to finding the best option for guests and it is great to hear that our sales treated you right. Congrats on the purchase of your vehicle!

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