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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
17,863 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 17,863 reviews

September 01, 2020

Always great service with fast results . And Melissa rocks as always. Thank you to everyone for all you do. Keep up the good work as always More

by frosen21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa ho
Sep 02, 2020 -

Lexus of Pembroke Pines responded

Thank you for stopping by to review Lexus of Pembroke Pines! It's great to hear that Melissa always provides you with excellent service as customer satisfaction is our goal. We look forward to your next visit!

September 01, 2020

Excellent, top shelf service as always. John S is a huge asset to Lexus. 15+ years as a customer and will remain with Lexus of Pines!! More

by opadron44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Stiegle
Sep 02, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are grateful for your longtime business here at Lexus of Pembroke Pines, and we will certainly let John know that you appreciate his help. We look forward to your next visit!

September 01, 2020

Adeel is one of the best salesman my husband and I have met. Listened to our needs and price point. He was never pushy or tried to sell us the most expensive car. He made sure my paper work was ready so wh More

by amandarivera1010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adeel Sadiq
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2020 -

Lexus of Pembroke Pines responded

Thanks for the five-star review, Amanda! We're thrilled to hear that Adeel made your buying experience at Lexus of Pembroke Pines so attentive and stress-free. We wish you and your husband many safe and happy miles in your new car!

September 01, 2020

Great Service from Yomar Contreras and professionalism, open and honest about the cars he had on stock, as he was going home he turned around to dealer to assist me in my new car purchase. I really apprec More

by ana.cohen119
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yomar Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! We are so glad Yomar took good care of you here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. Enjoy your new car!

September 01, 2020

Sebastian is always great, he explains everything and gives me a heads up on what will be needed for next time so there’s no surprise! Much appreciated. More

by Lrh1107
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Sep 01, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for stopping by to share this wonderful feedback about Sebastian! We love that you can depend on him for consistently excellent care during your service visits. Our team at Lexus of Pembroke Pines is grateful to have you as a customer.

September 01, 2020

My appointment was for 2:30pm it took more than 2 hours to complete and I had to ask about my car. Everyone that came in after me left before me. I now have a shudder on the excelerator which I never had b More

by SHAFIEKAVDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan correa
Sep 18, 2020 -

Lexus of Pembroke Pines responded

This doesn't sound like the efficient and accommodating service I expect from my team, and I would like to speak with you about the issue you are experiencing with your vehicle to see if we can make this right. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

September 01, 2020

Everything was excellent. Lexus of Pembroke Pines supplies everything I could want with the car. Khalid was very polite and not pushy. However the final paper stage took too long. It felt like they w More

by Geff
Recommend Dealer
Yes
Employees Worked With
Khalid Dahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2020 -

Lexus of Pembroke Pines responded

Geff, thank you for the review! While I am pleased to hear that Khalid provided the excellent service we pride ourselves on here, I also apologize for the delay. I will be sure to share this feedback with my team and we will work to improve our efficiency going forward. We hope that you continue to enjoy your new car, and if there is anything more you'd like to share with me, please don't hesitate to give me a call. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

September 01, 2020

These gentlemen Showed Exceptional customer service , very informational regarding all my features with excellent delivery of my 2020 RX350 , am so happy and highly satisfied . I will make sure I send fu More

by Dmacalusoaly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Pastukhov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moez Sachedina
Sep 01, 2020 -

Lexus of Pembroke Pines responded

This review made our day! It is wonderful to hear that the team went above and beyond to ensure you were satisfied with your purchase. We appreciate your business and hope to see you back at Lexus of Pembroke Pines! Here's to many safe and happy miles in your new 2020 Lexus RX 350!

Sep 01, 2020 -

Dmacalusoaly responded

Thank you😀

September 01, 2020

Alexander es un excelente profesional y el servicio y atención al cliente inmejorable, siempre compraré con Alexander sin pensarlo, mil gracias por tener buen equipo de profesionales. More

by Yil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Guevara
Sep 01, 2020 -

Lexus of Pembroke Pines responded

Gracias por compartir su experiencia! Estamos muy orgullosos de nuestro equipo y las palabras amables acerca de Alexander nos hacen sonreír. Felicidades por su vehículo nuevo! Esperamos trabajar con usted en Lexus of Pembroke Pines otra vez!

September 01, 2020

Great customer service! Very helpful as always! This is my second time purchasing a car from Mike at Lexus of Pembroke Pines! Definitely will come back and will referred. More

by Daphny Mekler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micky Mehta
Sep 01, 2020 -

Lexus of Pembroke Pines responded

Hi Daphny - Thank you for taking the time to share! We appreciate your loyalty to Lexus of Pembroke Pines and are so happy to hear you had a great experience working with Mike. Congratulations and we hope to see you back next time!

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