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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
18,401 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 18,402 reviews

November 01, 2020

Thank you, Mikhail, for the great service. Very friendly, knowledgeable! It was pleasure working with you! Absolutely recommend this sales rep. Awesome job! Keep it up! 👍👍👍 More

by yelenakomarova07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikhail Khalev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad Mikhail provided the exceptional service we pride ourselves on at Lexus of Pembroke Pines, and we will be sure to pass along your kind words. We hope to see you again sometime!

November 01, 2020

I have been dealing with this dealership since their beginning. It has always been a great relationship with the sales people and the service department. I love driving a Lexus. More

by PHYLLISCHN
Recommend Dealer
Yes
Employees Worked With
Frank Guerrero
Nov 02, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us, Phyllis! It is fantastic to hear that you are so confident in the Lexus of Pembroke Pines team. We are proud to have earned your business and hope to work with you again down the road!

November 01, 2020

Thank you to Mr Carlos Perez and the staff at the service reception for a great service. I showed up without an appointment and they fixed my issue immediately even if my car wasn’t purchased at that place. More

by Wigberto Ventura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Nov 02, 2020 -

Lexus of Pembroke Pines responded

It is excellent to hear that you had such a successful service experience at Lexus of Pembroke Pines! We are proud to have earned your business and will certainly let Carlos know how much you appreciate his help. Safe travels, and we hope to work with you again down the road!

November 01, 2020

The service at this dealership is unmatched. The service was fast. Reliable. Convenient. A definite life saver. And I felt safe, too. The driver arrived wearing a mask and kept it fully on the entire time. More

by marreroesq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edgar Franco, Sedation Mejia
Nov 02, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your business. We're thrilled to hear that our service department continues to impress you during your visits and we hope to see you next time!

October 31, 2020

I just turned up without an appointment for my 10K service. Andre Rust and his team were very courteous and fast. I was in and out in less than 90 mins. Thanks Andre for you continued excellent servic More

by REGAEPIOLT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Nov 02, 2020 -

Lexus of Pembroke Pines responded

Thank you for coming to Lexus of Pembroke Pines for your 10k service! We are so happy to hear that Andre helped you get back on the road in a timely manner. Hope to see you next time!

October 31, 2020

Excellence in service and customer service 100 % Professional. Thanks to be so efficient, They always work hard to reach your expectations and make you a happy customer. More

by CALDERONBLANDONEVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
REINALDO ENRIQUE RIVERA RAMOS, Alex Guevara
Nov 02, 2020 -

Lexus of Pembroke Pines responded

Customer satisfaction is our highest priority and so we are delighted to see this feedback. Thank you very much for trusting our Lexus of Pembroke Pines team with your vehicle! We look forward to your next visit with us.

October 31, 2020

They lost my rim L sign and gave me the dirty car back after charging so much money. Still expecting a call back but nothing More

by Malik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa
Nov 16, 2020 -

Lexus of Pembroke Pines responded

Malik - This is a very concerning review to read, and I sincerely apologize for the lack of follow-up communication on our end. I would be more than willing to speak with you directly about this. Unfortunately, I am unable to find your contact information without a full name - would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

October 31, 2020

Professional and responsive, always taking care of customers. I have been doing business with this dealership since 2008 and they are the best Lexus dealer in South Florida. More

by ZOEYMAE2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Nov 01, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for your many years of business, Zoey! It really means a lot that you would say Lexus of Pembroke Pines is the best Lexus dealer in South Florida. Hope to see you next time!

October 31, 2020

My Service Representative Andre Rust is always professional. He assures that I have an expeditious and good customer service experience. If I need a loaner vehicle it's available, I can read or ca More

by sford305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Nov 02, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! Andre is an excellent member of our team at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

October 31, 2020

Jose was amazing and took care of me quickly! Such a gentleman, he is a shining example of a polite and thoughtful human being. Thank you Jose! More

by gus221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose, Jean Carlo Correa
Nov 02, 2020 -

Lexus of Pembroke Pines responded

Reviews like this one make us smile! We are so happy that Jose provided outstanding service during your recent visit with us at Lexus of Pembroke Pines. Thank you for your business!

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