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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
17,902 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 17,902 reviews

September 05, 2020

The service has been deteriorating....Several times I've had to wait an hour to drop off a car even though I had an appointment. More

by SIDHA17
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jeffrey and Carlos
Sep 23, 2020 -

Lexus of Pembroke Pines responded

I sincerely apologize for any delays that you've experienced as it is never our intention to cause an inconvenience. I will be sure to address this feedback with my team so we can improve our processes moving forward. If you would like to share any additional details, please don't hesitate to call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

September 05, 2020

I’ve been a customer for over 10 years. I’ve always experienced great service from my service advisor Carlos and the whole team. I’m very satisfied with everyone complying with the face masks and clea More

by Julieg70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
Sep 08, 2020 -

Lexus of Pembroke Pines responded

It's great to hear from you, Julie! We are so grateful for your longtime support and are delighted that you can depend on Carlos and our team for excellent service, every time. Thank you from all of us here at Lexus of Pembroke Pines!

September 05, 2020

All personnel are always cordial and respectful even the ones that’s not helping you, john Steige is outstanding, detailed and thorough. Regardless how busy he is, he makes you feel important at the moment. More

by GLORIOUSTLEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigle
Sep 08, 2020 -

Lexus of Pembroke Pines responded

Thank you for the five stars! We are so grateful to have you as a customer here at Lexus of Pembroke Pines, and we will certainly let John know that you appreciate his help. We look forward to your next visit!

September 05, 2020

Reggie really helped me with getting the right car. I had picked it out online and he made sure it was available for me to drive when I arrived. He made the purchase quick, painless and easy. He’s nice and i More

by FREDEX198
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oliver , Reggie King
Sep 08, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad you had a good experience working with Reggie and Oliver here at Lexus of Pembroke Pines, and we will certainly let them know that you appreciate their help. We hope that you continue to enjoy your newly purchased vehicle!

September 05, 2020

Very knowledgeable and helpful👌...Thanks To Jeremy Rivera for helping me make decisions on my car! Forever grateful for helping me out with my car... More

by TCIERO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking a moment to share your feedback. Jeremy is great to work with and we are happy to know that came through to you. On behalf of all of us at Lexus of Pembroke Pines, we wish you safe travels!

September 04, 2020

This has been my best car buying experience. We conducted it all on the phone and via emails and texts. Great deal and I love the car. I’m More

by MARKSEWELL5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Majerovicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Lusane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2020 -

Lexus of Pembroke Pines responded

Congratulations on your new car! We are honored to have earned your business and glad to hear that you are so satisfied with your purchase. Safe travels and we hope to see you again down the road!

September 04, 2020

excellente y agradable experiencia con Mario. Nos pudo obtener el deal que deseábamos. Hasta nuestro Perrito Sky esta contento, les recomiendo a Mario y a todo su equipo. More

by Jose_eh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario F Padron
Sep 04, 2020 -

Lexus of Pembroke Pines responded

Hola Jose - Las palabras amables acerca de Mario nos hacen sonreír! Gracias por compartir y por elegir Lexus of Pembroke Pines. Esperamos volver a verle la próxima vez!

September 04, 2020

Quick and efficient service. Everyone I dealt with was very professional. They answered all my questions and kept me informed with the process of the repairs. More

by MARIA.GLOBALTRUST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2020 -

Lexus of Pembroke Pines responded

Maria, thank you for taking the time to review your recent visit to Lexus of Pembroke Pines! We're thrilled to hear that our team took care of you!

September 04, 2020

Great service and attention. Always have a good reception, taking care of customer and have been like that ever since we have been taking our cars there. More

by JJG7081
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Sep 06, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! It is always a pleasure to work with you here at Lexus of Pembroke Pines, and we look forward to your next visit!

September 04, 2020

I went in to have a few recalls issues taken care of and my battery replaced. My service advisor was absolutely wonderful! His name was Sebastian Mejia. He was diligent, patient, and effective. The service More

by Ana ross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Sep 08, 2020 -

Lexus of Pembroke Pines responded

Ana, thank you for the review! We are so glad Sebastian took good care of you here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

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