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Lexus of Pembroke Pines

Pembroke Pines, FL

4.7
18,682 Reviews

16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 18,682 reviews

December 03, 2020

Raphael was very helpful, he addressed all of our questions and showed us all the features of the NX300. Pleasant experience and very helpful throughout the process. More

by NONE3
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rafael Genao
Dec 04, 2020 -

Lexus of Pembroke Pines responded

Congratulations on your Lexus NX 300! We are delighted to hear that Raphael explained all the features of your new vehicle so that you can be confident behind the wheel. Thank you so much for your business!

December 03, 2020

I paid 119.00 for detailing and even though I inspected before I left I did not see windows or clear panels inside until drove out in sun, everything very streaky. Also they said smudge spot would not com More

by BAMBI SIMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None
Dec 04, 2020 -

Lexus of Pembroke Pines responded

This is a disappointing review to read, and it doesn't sound like the exceptional service we strive for here. I would be more than willing to speak with you directly about what happened during your visit. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

December 03, 2020

Excellent service !! Otani took care about everything in the leasing of my 3rd lexus!! I love lexus styles and the quality of each car! Best dealer in town More

by HENDRINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
Dec 04, 2020 -

Lexus of Pembroke Pines responded

We are so grateful for your stellar review! Your business is appreciated by our entire team here at Lexus of Pembroke Pines. Enjoy your new Lexus!

December 03, 2020

My car was at the service department for over a week to replace a part. Then when I got there yesterday nothing was done. I More

by mptonyarnp
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan (it wasn’t his fault. I guess he forgot
Dec 28, 2020 -

Lexus of Pembroke Pines responded

This is a disappointing review to read, and this certainly doesn't sound like the efficient and communicative service we pride ourselves on here. I would be more than willing to speak with you directly about your concerns and see what we can do to make this right. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

December 03, 2020

Sebastian is very professional and pleasant to work with. John was previously my advisor and I miss him but am happy with Sebastian as his replacement. More

by SharonD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
Dec 04, 2020 -

Lexus of Pembroke Pines responded

Sharon, it is great to hear that you appreciated the help of Sebastian and had a positive experience here at Lexus of Pembroke Pines. Thanks so much for your business and your review!

December 03, 2020

Great service, Mike Banko got me in and out on my new 2021 Lexus , very happy with his help and great customer service, happy holidays More

by DAVIDCGF1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Banko
Dec 03, 2020 -

Lexus of Pembroke Pines responded

Thank you for your confidence in the Lexus of Pembroke Pines team, David! We appreciate your support and are thrilled to hear that you are so satisfied with your new vehicle. We hope to see you again down the road!

December 03, 2020

My service advisor, Jose, is absolutely amazing. He is super efficient, knowledgeable and attentive. He makes the whole experience pleasurable. I would definitely return for more service in the future. More

by J.SANTOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Dec 03, 2020 -

Lexus of Pembroke Pines responded

It was so kind of you to share your positive feedback regarding our team member Jose. Here at Lexus of Pembroke Pines, we are committed to providing excellent service and it's great that came through to you. We look forward to working with you next time!

December 03, 2020

Excellent customer service since we arrived, everyone knows theirs job and they did it in a very professional way, they also were honest with us. More

by Amparo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Correa, Jean Carlo Correa
Dec 03, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your business. We're known for our 5-star service and I am glad that came through to you!

December 03, 2020

Excellent service and super friendly. I will be referring my friends and family to you Thanks for my brand new Lexus, I love it Sammy! More

by MAMOUNE01
Recommend Dealer
Yes
Employees Worked With
Sammy Libraty
Dec 03, 2020 -

Lexus of Pembroke Pines responded

We're so proud to have earned your endorsement! It's wonderful to hear that Sammy made your car-buying experience so special. Welcome to the Lexus of Pembroke Pines family, and congratulations on your new car!

December 03, 2020

Jeremy is excellent to work with and always goes above and beyond for the service on all three of our family Lexus vehicles. I truly enjoy working with him and being able to have an advocate for our car c More

by georgette.baeza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
Dec 03, 2020 -

Lexus of Pembroke Pines responded

Thank you for posting about your 5-star experience. We strive to deliver exceptional service and I am thrilled to hear that Jeremy consistently hits the mark. It's a pleasure to have earned your business at Lexus of Pembroke Pines and we look forward to taking care of you next time!

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