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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
18,275 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 18,275 reviews

October 16, 2020

. I've been servicing my cart at lexus of Pembroke Pines since my purchase in 2010.. Rodney Fuller is by far the best service rep. Thanks Rod!! More

by OYETUNJI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Fuller
Oct 16, 2020 -

Lexus of Pembroke Pines responded

Thank you for reviewing Lexus of Pembroke Pines! We're grateful for your loyalty and are pleased to hear that Rodney continues to impress you during your service visits!

October 16, 2020

Not the best place to go, they don’t want to take responsibility for the product and not the best costumer service neither. Plus not mentioning that my vehicle was scratched during the service proces More

by cristian prieto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Lexus of Pembroke Pines responded

Cristian - This is a concerning review to read, and I would certainly like to speak with you directly about what happened during your visit. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

October 16, 2020

I’m very pleased,everyone at Lexus that took care of us,was very professional and went the extra mile to do an excellent job.I will always recommend Lexus because it’s always ready to serve their client More

by LINAONEIDA1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Lexus of Pembroke Pines responded

Seeing your review made us smile! We are delighted to hear that you can depend on our Service Department to go "the extra mile." Thank you so much for trusting the Lexus of Pembroke Pines team with your vehicle. We hope you have a wonderful weekend!

October 16, 2020

The staff was helpful, professional and efficient. It was my first time at your location and they made the process very easy. My wait time was exactly what they told me it would be. More

by vanettekennedy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for allowing us the chance to assist you! We are thrilled to hear that our Service Team left a great first impression. Hope to see you again at Lexus of Pembroke Pines!

October 16, 2020

I love this location they have amazing work ethics, very professional & Customer Service skills are #1 always a pleasure to bring my car in for service. More

by POZOTIRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Lexus of Pembroke Pines responded

It really means a lot to hear that you enjoy your visits with us at Lexus of Pembroke Pines. Thank you for trusting us with your vehicle time and time again! We hope you have a great weekend.

October 16, 2020

Absolutely the worse experience of my life. 5 campaigns on my car. The only real issue; dangerous issue; they couldn’t fix over 12 days. When I called nobody answered in service and so I called sales and a More

by Mcamidon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2020 -

Lexus of Pembroke Pines responded

This is a disappointing review to read. I assure you that we strive for attentive and accommodating service here, and I'm sorry that you had a difficult time getting a hold of us. I would be more than willing to speak with you directly about your concerns, but unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

October 16, 2020

Lexus service center fast, efficient, affordable and down right the best service and car center in town. They kept me updated every step of the way. More

by slacoste1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review and for choosing Lexus of Pembroke Pines! We are proud to have earned your business and happy to hear that you are so confident in our team. Safe travels, and we hope to work with you again down the road!

October 15, 2020

Best car experience I have had!!! Awesome team work. I didn’t think I would leave with a car but I did!! Loving my car More

by KATIECRUZ1992
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moser
Oct 15, 2020 -

Lexus of Pembroke Pines responded

Thank you, Katie, for posting about your 5-star experience with our team. We are excited to hear that you purchased a suitable vehicle and on behalf of all of us at Lexus of Pembroke Pines, safe travels!

October 15, 2020

I called because of a flat tire and was able get an appointment the same day. My advisor was very polite and the tire was repaired quickly! More

by LAURIEQ924
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Oct 15, 2020 -

Lexus of Pembroke Pines responded

We're glad we could help you out in a pinch, Laurie! Thank you for coming to Lexus of Pembroke Pines for your tire repairs!

October 15, 2020

Melissa is THE BEST! Always resilient and makes sure that my service is quick. Assists me with service options and different prices. 10/10 hands down! More

by Jackielopez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Cortes
Oct 15, 2020 -

Lexus of Pembroke Pines responded

Your endorsement means the world to us, Jackie! Melissa is just as hardworking and knowledgeable as you describe, and we'll be sure to relay your kind words to her. Thank you for your confidence in Lexus of Pembroke Pines!

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