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Lexus of Pembroke Pines

Pembroke Pines, FL

4.7
18,659 Reviews

16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 18,659 reviews

December 02, 2020

After a slow start, we ended up dealing with a real go getter. He was such a hard worker looking for the car we wanted with only the options we were willing to pay for. He found us the perfect car and q More

by MORRELL.M411
Recommend Dealer
Yes
Employees Worked With
Kazi Sofian
Dec 02, 2020 -

Lexus of Pembroke Pines responded

Morrell - Congratulations on your new vehicle! There is nothing we love more than hearing our customers are happy, and we appreciate you taking the time to share your purchase experience at Lexus of Pembroke Pines. We are wishing you many safe and happy miles and hope to work with you again down the road!

December 02, 2020

Lexus provided me with great service. They kept me up to date with the insurance company discussions and the repairs. The final outcome was beautiful, just like if came out of the factory. I highly recomm More

by gvilomar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Martin, Roy, a young lady that starts with an A.
Dec 02, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting us to take care of your vehicle. At Lexus of Pembroke Pines, it is our goal to meet the needs of customers and we're happy to hear that our team was so accommodating!

December 02, 2020

Great experience. Salesman knowledgeable and wasn’t pushy. He understood what I was looking for and was very helpful. He showed us options and gave us time to decide what was best More

by TSHIZZLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kham Alexander
Dec 02, 2020 -

Lexus of Pembroke Pines responded

Thank you for shopping at Lexus of Pembroke Pines and for sharing your feedback. We are dedicated to finding the best option for guests and it is great to hear that our sales treated you right. Congrats on the purchase of your vehicle!

December 02, 2020

I always have a great experience at the dealership thanks to my service advisor Jeremy Rivera. He is always pleasant, knowledgeable and efficient. I never have to wait and I greatly appreciate that. More

by SIMONE_BEASON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
Dec 03, 2020 -

Lexus of Pembroke Pines responded

Simone, it means the world to us that you have had such positive experiences with us here at Lexus of Pembroke Pines! We will be sure to pass along your appreciation to Jeremy. We look forward to welcoming you back again! Thank you and have a great day.

December 02, 2020

I enjoy working with John Steigele in service. He is friendly and demonstrates concerned about the safety and reliability of my RX 350 2010. Overall, I am very satisfied with service from Lexus of Pemb More

by CROOKS.KENNETH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele, Service
Dec 03, 2020 -

Lexus of Pembroke Pines responded

Thanks for taking the time to leave us a five-star review! We appreciate you trusting us with your 2010 Lexus RX 350 and are thrilled that your experience with John was so positive. Have a wonderful day! - Your friends at Lexus of Pembroke Pines

December 02, 2020

Ordered a new car on 3/14/20. One item left off. Then covid, factory shut down. Offered 2021 at same price. Said ok, same thing missing one item. Reordered right away. If they just spent 1, minute more More

by DADSPOERL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
Dec 03, 2020 -

Lexus of Pembroke Pines responded

Five-star service is our goal and I'm disappointed to hear that we missed the mark this time. I sincerely apologize for the oversight on our end. I'm going to share your feedback with my team so that we can make sure an issue like this one doesn't occur in the future. Thank you for your business, Lynn Gonzales - Customer Relations Manager - 954-945-8581

December 02, 2020

Upgraded IS300 from a 2019 to 2021. Love the color, style, size, and drive. Thanks Steve, you are the best! See you in a few more years! Satisfied Customer Jennifer W. More

by jenniferwkr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ari ( Finance Rep), Steve Pastukhov
Dec 02, 2020 -

Lexus of Pembroke Pines responded

Jennifer - Customer satisfaction is our highest priority so we are thrilled to see this review. Thank you for stopping by to commend Steve! All of us here at Lexus of Pembroke Pines wish you safe driving in your 2021 Lexus IS 300.

December 02, 2020

I brought my car in for the first service and asked for the replacement of a cap on a tire that had been missing since picking up the car. They put on a plastic cap as opposed to the metal caps on the othe More

by larry.berkman
Recommend Dealer
No
Employees Worked With
Scott Mankin
Dec 28, 2020 -

Lexus of Pembroke Pines responded

Hi Larry - I'm so sorry that you weren't completely satisfied with your recent visit. It sounds like we made some mistakes and I can assure you that we also expect more from ourselves. I would appreciate the chance to make things right for you, so if you're willing to discuss this with me directly, would you please give me a call? Thank you, Jose Camara- Service Manager 954-443-2332

December 02, 2020

My service on Monday wast excellent and they ok so wash my car everything wast in one hour time . Thank you very much I bean whit this company for 26 year and the olwes trade me good thanks a lot ,. More

by MLADYINPINK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
Dec 02, 2020 -

Lexus of Pembroke Pines responded

We're so lucky to have you in the Lexus of Pembroke Pines family! Thank you for trusting us with all your repair and maintenance needs over the years!

December 01, 2020

My was brought in for a recall for two different items the rep that took care of me was courteous and professional he treated me like a twenty year customer. More

by Marcus Rolle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Warren Haynes, Irv Smith, Jeremy Rivera, Rohan Alexander
Dec 02, 2020 -

Lexus of Pembroke Pines responded

Marcus - We are thrilled to hear that you received the professional service you deserve at Lexus of Pembroke Pines. Thank you so much for trusting us with your recall repairs! If any future issues arise, we will be here to help.

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