Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
18,430 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
Contact Dealership
View Awards

16150 Pines Boulevard

Pembroke Pines, FL

33027

Directions

By Type

Showing 18,430 reviews

November 05, 2020

This is my 4th Lexus with them, and I dont think im ever leaving. They Always go above & beyond to make sure I get exactly what I am looking for / want. From the sales team up to the finance managers, the s More

by MONICA24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikhail Khalev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are grateful for your returning business here at Lexus of Pembroke Pines, and it means a lot to know that we have earned your loyalty. We hope that you continue to enjoy your newly purchased vehicle, and we look forward to your next visit!

November 05, 2020

Carlos always makes sure everything is perfect and communicates with me very well. Always professional. Will always come back because of him and will always ask for him More

by ecairns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Nov 06, 2020 -

Lexus of Pembroke Pines responded

This review makes us smile! Carlos is certainly just as attentive and thorough as you describe, and we'll be sure to relay your kind words to him. We're so grateful to have you in the Lexus of Pembroke Pines family!

November 05, 2020

I have had many deals with Pembroke Pines Lexus and keep coming back because I have been very happy with how I have been treated. More

by ELLALLEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Holden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2020 -

Lexus of Pembroke Pines responded

We can't thank you enough for trusting us with your business time and time again. It means a lot that you're happy with our service! Hope to see you soon at Lexus of Pembroke Pines.

November 05, 2020

Great job. Melissa Ho was attentive to my needs and quickly got my car serviced and was sure to provide a loaner car as requested so I could continue taking care of my disabled family member while my c More

by MONIQUEWHEATLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Report | Print
Nov 06, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad Melissa took good care of you here at Lexus of Pembroke Pines, and we will certainly let her know that you appreciate her help. If you ever need anything else, don't hesitate to come back and see us again!

November 05, 2020

Extremely dissatisfied. Did not honor my agreement with them on my lease. Talked to sales and refused to fix. Won’t be buying another vehicle More

by JC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2020 -

Lexus of Pembroke Pines responded

This doesn't sound like the accommodating service we provide here, and I would certainly like to speak with you directly to ensure we get this sorted out. Unfortunately, I am unable to find your contact information without a full name - would you consider giving me a call? Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

Nov 23, 2020 -

JC responded

Update - I tried calling you but your voicemail isn’t set up. Give me your email address and I’ll send you a note directly. Yes, Lynn. I will call you directly. I have talked to Sales directly and they have refused to fix the problem unless I lease another vehicle. I’ll be happy to show you the text messages.

November 05, 2020

I am always very happy to bring my lexus RX350 to this dealership I experience the best Service and the Friendliest Employees I can't thank you guys enough. More

by DESTINY123444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Nov 05, 2020 -

Lexus of Pembroke Pines responded

There is nothing we love more than hearing our customers are happy! Thank you for your business and for your confidence in the Lexus of Pembroke Pines team. We are wishing you safe travels in your Lexus RX 350 and hope to see you back!

November 05, 2020

Tomas and Frankie did a phenomenal job. I would highly recommend the dealership and Mr. Tomas. Been a customer here for a few years and the customer service and treatment is exceptional More

by Ali D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2020 -

Lexus of Pembroke Pines responded

Thank you, Ali, for stopping by to review Lexus of Pembroke Pines! We are proud to have earned your loyalty and we're glad to hear that Tomas and Frankie were such a pleasure to work with during your recent visit. Hope to see you next time!

November 05, 2020

I took my car for Service, which was quick and good. I was schedule with Garcia but Scott took care of me because Garcia was out for lunch. I really never saw Garcia but Scott was great! More

by MARIASERNA307
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2020 -

Lexus of Pembroke Pines responded

Maria - Thank you so much for coming to Lexus of Pembroke Pines for your auto service needs! We are happy to hear that Scott took great care of you. Enjoy your day!

November 04, 2020

I had the pleasure of working with John Steigele again as my service advisor, he is a real pro, knows what he is doing and how to treat his customers. He is the best! More

by RANDYMACIAS57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Report | Print
Nov 05, 2020 -

Lexus of Pembroke Pines responded

Randy - Thank you for sharing such fantastic feedback about John! We agree that he's the best and are so glad to hear that he takes excellent care of you and your vehicle. Enjoy your day! - Lexus of Pembroke Pines team

November 04, 2020

I found the representative Melissa to be helpful, patient, and very accommodating. I had an issue upon arrival and I was very pleased with her assistance in resolving it. More

by reigallsfour
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
Report | Print
Nov 05, 2020 -

Lexus of Pembroke Pines responded

"Helpful, patient, and very accommodating" are all words we love to see. Thank you for your kind review about Melissa! We are delighted that she could assist you.

1
...
1568
1569
1570
...
1843