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Lexus of Pembroke Pines

Pembroke Pines, FL

4.7
18,688 Reviews

16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 18,688 reviews

December 04, 2020

This marks the third time I've gotten a new car from Lexus of Pembroke Pines - their service and attention to detail are peerless. They work with you every step of the way, to make the entire process as More

by HOLLINGER72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald Hector
Dec 04, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for coming back to Lexus of Pembroke Pines for a third vehicle - wow! We are thrilled that you can depend on our team to support you through the buying process and make it easy to get into a new vehicle. Safe driving out there!

December 04, 2020

Excellent experience! Steve Pastukhov delivered my brand new Lexus RX350 2021 in less than 8 hours after I called to buy my vehicle! He drove all the way from Penbroke Pines to Boca Raton! Steve was wonderf More

by LOISRONIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Pastukhov
Dec 04, 2020 -

Lexus of Pembroke Pines responded

Congratulations on your beautiful new 2021 Lexus RX 350! We love to hear that Steve provided professional and communicative service while keeping you safe throughout the process. Thank you for recommending Lexus of Pembroke Pines and rating us five stars. We hope to see you down the road!

December 04, 2020

John was able to take me in and highly appreciated his description of services needed. I was able to make a next day appointment that helped me take care of the required maintenance. More

by Miguel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Dec 04, 2020 -

Lexus of Pembroke Pines responded

Miguel - We love to hear that John was able to get your vehicle in for maintenance so quickly and provide informative service. Thank you for reviewing Lexus of Pembroke Pines! For all your future auto needs, we will be here to help.

December 04, 2020

Amazing! Edgar Chaparro is the best and deserves a raise!! Ver happy with my vehicle and couldn’t ask for more, honestly. Highly recommended to my friends and family. More

by LILYBELLIDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Chaparro
Dec 04, 2020 -

Lexus of Pembroke Pines responded

Hi Lily - Thank you for taking the time to review us! It is excellent to hear that Edgar went above and beyond to assist with your purchase. Congratulations on your new vehicle, and we hope to see you next time at Lexus of Pembroke Pines!

December 04, 2020

All very nice but too many survey reminders that continued even after I spoke to someone. I work retail in Miami and it’s the holidays. Thank you. Service was excellent but calm down with the survey More

by DAYLIGHT581
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember. But very lovely.
Dec 08, 2020 -

Lexus of Pembroke Pines responded

I'm very sorry to hear that you've received unwanted communications. We appreciate this feedback and I would be glad to make sure you don't receive any further survey requests. Unfortunately, I won't be able to help without your full name. Please consider giving me a call so that I can take care of this for you. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

December 04, 2020

I have been with Lexus for approximately 3 years John is my service writer he a wonderful person very customer oriented and a people person. More

by mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John and Rodney
Dec 04, 2020 -

Lexus of Pembroke Pines responded

Mary - Thank you so much for trusting us with your vehicle over the past three years! We are so happy to hear that you can depend on John to keep you safe out on the roads. We appreciate your continued support and look forward to your next visit.

December 03, 2020

Raphael was very helpful, he addressed all of our questions and showed us all the features of the NX300. Pleasant experience and very helpful throughout the process. More

by NONE3
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rafael Genao
Dec 04, 2020 -

Lexus of Pembroke Pines responded

Congratulations on your Lexus NX 300! We are delighted to hear that Raphael explained all the features of your new vehicle so that you can be confident behind the wheel. Thank you so much for your business!

December 03, 2020

I paid 119.00 for detailing and even though I inspected before I left I did not see windows or clear panels inside until drove out in sun, everything very streaky. Also they said smudge spot would not com More

by BAMBI SIMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None
Dec 04, 2020 -

Lexus of Pembroke Pines responded

This is a disappointing review to read, and it doesn't sound like the exceptional service we strive for here. I would be more than willing to speak with you directly about what happened during your visit. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

December 03, 2020

Excellent service !! Otani took care about everything in the leasing of my 3rd lexus!! I love lexus styles and the quality of each car! Best dealer in town More

by HENDRINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
Dec 04, 2020 -

Lexus of Pembroke Pines responded

We are so grateful for your stellar review! Your business is appreciated by our entire team here at Lexus of Pembroke Pines. Enjoy your new Lexus!

December 03, 2020

My car was at the service department for over a week to replace a part. Then when I got there yesterday nothing was done. I More

by mptonyarnp
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan (it wasn’t his fault. I guess he forgot
Dec 28, 2020 -

Lexus of Pembroke Pines responded

This is a disappointing review to read, and this certainly doesn't sound like the efficient and communicative service we pride ourselves on here. I would be more than willing to speak with you directly about your concerns and see what we can do to make this right. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

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