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Lexus of Pembroke Pines
Pembroke Pines, FL
17,696 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running!
Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 17,696 reviews
August 14, 2020
Best dealers in South Florida, They are care about customers They are interested in selling their products. I went most of the dealers in south fl, Pembroke is best. customers They are interested in selling their products. I went most of the dealers in south fl, Pembroke is best. More
by KORAHELIZABETH
Verified CustomerEmployees Worked With
Other Employees :
Moaz, from Finance
August 14, 2020
I took my car yesterday for 5,000 service. When I received my car, it had a unpleasant sweaty smell, I honestly expected a better treatment when finished the service from Lexus. received my car, it had a unpleasant sweaty smell, I honestly expected a better treatment when finished the service from Lexus. More
by J.LEONARDO.HERNANDEZ.L
Employees Worked With
Jose(service), Reggie King
August 14, 2020
Can always depend on John in service. Courteous, friendly and dependable. We’ve been dealing with John for 7 years now and he always has a smile on his face Thanks and dependable. We’ve been dealing with John for 7 years now and he always has a smile on his face Thanks More
by KHFMX2
Employees Worked With
John
August 14, 2020
I’m extremely happy with Lynn’s outstanding customer service. She has gone above and beyond not once but twice for me on separate occasions. Easy to get a hold of, super helpful and gets things done! service. She has gone above and beyond not once but twice for me on separate occasions. Easy to get a hold of, super helpful and gets things done! More
by Maikel Barrios
Employees Worked With
Lynn Gonzales
August 14, 2020
For the first time since 2009 when I bought my first Lexus I had a very unpleasant experience with the Service Dept. I brought my 2014 Lexus IS350 to due to an issue with the battery and no sound from t Lexus I had a very unpleasant experience with the Service Dept. I brought my 2014 Lexus IS350 to due to an issue with the battery and no sound from the car system. I got a called from the Service Agent (Carlos) letting me know that the battery needed to change and that the cost was $212. I asked Carlos what about the sound system issue and he replied that without a new battery the service team could not check the sound system. This to me is horrible service! It’s horrible service because I should not have the need to purchase a new battery in order to check the lack of sound from the car hi-fidelity system. I did not purchase the battery from Lexus. I went to Advance Auto parts and bought a very good battery with a 3 year replacement warranty for $140.00 with installation. What really infuriates me is that now I need to go back to the dealer so that the service dept. checks the reason for the lack of sound of the radio. A real waste of time! This is why I’m extremely disappointed with the service I received from Carlos. My assigned Service rep is John Steigele who is a great service agent. Carlos is looking out for himself and how much money he can generate from a customer’s visit, instead of resolving the customer’s issue. I hope that when I go back to find out the issue with my car stereo, I don’t have to deal with Carlos. Respectfully yours, Mr. Melendez More
by AMIKEMV
Employees Worked With
Carlos from the Service Dept.
August 14, 2020
Best Product Specialist in the business Great Inventory, Best Prices and Mike Banko is the Best Product Specialist ever. Really knows his business. This is the 2nd New Lexus I have purchased Great Inventory, Best Prices and Mike Banko is the Best Product Specialist ever. Really knows his business. This is the 2nd New Lexus I have purchased in three years. I will purchase another new Lexus from this dealership for my wife in two more years. More
by Bill
Employees Worked With
August 14, 2020
John is the best contact ever. I’ve been going to this Lexus dealership for years and will continue because of John’s impeccable customer service. Timely and accurate every time. Lexus dealership for years and will continue because of John’s impeccable customer service. Timely and accurate every time. More
by Miguel
Employees Worked With
John
August 14, 2020
Very satisfied with the service. Thanks to Sebastian.While waiting he kept me up to date with the progress of what was being done.Thanks Sebastian.While waiting he kept me up to date with the progress of what was being done.Thanks More
by Chow
Employees Worked With
I came there at 7:05am,was the second car.He take in the vehicles. I don’t know his name but he was very informative
August 14, 2020
Smoothest experience at a dealer Alan was very communicative since the start of my inquiry on the set of vehicles that were available. He took his time to walk me around the lot, test Alan was very communicative since the start of my inquiry on the set of vehicles that were available. He took his time to walk me around the lot, test drive vehicles, and go over any questions I had. More
by oreo0111
Employees Worked With
Alan Mehta
August 14, 2020
Attentive and on top of everything. Obviously during this pandemic inventory is low but Kazi tried his best to meet our demands. Very pleased today pandemic inventory is low but Kazi tried his best to meet our demands. Very pleased today More
by Momomomo82
