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Lexus of Pembroke Pines

Pembroke Pines, FL

4.7
18,684 Reviews

16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 18,684 reviews

December 04, 2020

All very nice but too many survey reminders that continued even after I spoke to someone. I work retail in Miami and it’s the holidays. Thank you. Service was excellent but calm down with the survey More

by DAYLIGHT581
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember. But very lovely.
Dec 08, 2020 -

Lexus of Pembroke Pines responded

I'm very sorry to hear that you've received unwanted communications. We appreciate this feedback and I would be glad to make sure you don't receive any further survey requests. Unfortunately, I won't be able to help without your full name. Please consider giving me a call so that I can take care of this for you. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

December 04, 2020

I have been with Lexus for approximately 3 years John is my service writer he a wonderful person very customer oriented and a people person. More

by mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John and Rodney
Dec 04, 2020 -

Lexus of Pembroke Pines responded

Mary - Thank you so much for trusting us with your vehicle over the past three years! We are so happy to hear that you can depend on John to keep you safe out on the roads. We appreciate your continued support and look forward to your next visit.

December 03, 2020

Raphael was very helpful, he addressed all of our questions and showed us all the features of the NX300. Pleasant experience and very helpful throughout the process. More

by NONE3
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rafael Genao
Dec 04, 2020 -

Lexus of Pembroke Pines responded

Congratulations on your Lexus NX 300! We are delighted to hear that Raphael explained all the features of your new vehicle so that you can be confident behind the wheel. Thank you so much for your business!

December 03, 2020

I paid 119.00 for detailing and even though I inspected before I left I did not see windows or clear panels inside until drove out in sun, everything very streaky. Also they said smudge spot would not com More

by BAMBI SIMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None
Dec 04, 2020 -

Lexus of Pembroke Pines responded

This is a disappointing review to read, and it doesn't sound like the exceptional service we strive for here. I would be more than willing to speak with you directly about what happened during your visit. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

December 03, 2020

Excellent service !! Otani took care about everything in the leasing of my 3rd lexus!! I love lexus styles and the quality of each car! Best dealer in town More

by HENDRINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
Dec 04, 2020 -

Lexus of Pembroke Pines responded

We are so grateful for your stellar review! Your business is appreciated by our entire team here at Lexus of Pembroke Pines. Enjoy your new Lexus!

December 03, 2020

My car was at the service department for over a week to replace a part. Then when I got there yesterday nothing was done. I More

by mptonyarnp
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan (it wasn’t his fault. I guess he forgot
Dec 28, 2020 -

Lexus of Pembroke Pines responded

This is a disappointing review to read, and this certainly doesn't sound like the efficient and communicative service we pride ourselves on here. I would be more than willing to speak with you directly about your concerns and see what we can do to make this right. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

December 03, 2020

Sebastian is very professional and pleasant to work with. John was previously my advisor and I miss him but am happy with Sebastian as his replacement. More

by SharonD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
Dec 04, 2020 -

Lexus of Pembroke Pines responded

Sharon, it is great to hear that you appreciated the help of Sebastian and had a positive experience here at Lexus of Pembroke Pines. Thanks so much for your business and your review!

December 03, 2020

Great service, Mike Banko got me in and out on my new 2021 Lexus , very happy with his help and great customer service, happy holidays More

by DAVIDCGF1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Banko
Dec 03, 2020 -

Lexus of Pembroke Pines responded

Thank you for your confidence in the Lexus of Pembroke Pines team, David! We appreciate your support and are thrilled to hear that you are so satisfied with your new vehicle. We hope to see you again down the road!

December 03, 2020

My service advisor, Jose, is absolutely amazing. He is super efficient, knowledgeable and attentive. He makes the whole experience pleasurable. I would definitely return for more service in the future. More

by J.SANTOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Dec 03, 2020 -

Lexus of Pembroke Pines responded

It was so kind of you to share your positive feedback regarding our team member Jose. Here at Lexus of Pembroke Pines, we are committed to providing excellent service and it's great that came through to you. We look forward to working with you next time!

December 03, 2020

Excellent customer service since we arrived, everyone knows theirs job and they did it in a very professional way, they also were honest with us. More

by Amparo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Correa, Jean Carlo Correa
Dec 03, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your business. We're known for our 5-star service and I am glad that came through to you!

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