Lexus of Pembroke Pines

John S. In service is fantastic. We keep coming back after 16 years. Please keep up the great work and excellent customer service. Russ Connell after 16 years. Please keep up the great work and excellent customer service. Russ Connell More

I had to call several times to get someone on the phone to schedule a service appointment/loaner. Once it went to voice mail and said you were closed which you were not. I Was told you were short staffed to schedule a service appointment/loaner. Once it went to voice mail and said you were closed which you were not. I Was told you were short staffed. Once I arrived my adviser was excellent and service was excellent. More

Needed warranty work for an airbag sensor that they did not have in stock, a month later I’m still waiting for the call to have it done They had plenty of tome to quote me $987.00 to replace four rotors a not have in stock, a month later I’m still waiting for the call to have it done They had plenty of tome to quote me $987.00 to replace four rotors and pads Not impressed More

The experience was great. The process was fast and efficient. Great customer service! We definitely love our car. We will be back. Thank you again efficient. Great customer service! We definitely love our car. We will be back. Thank you again More

Went for an oil change and was told I need service and recommended me to buy tires, replace front and back shocks.. On the Lexus website it says a free cabin filter for having sercice recommend. I texted recommended me to buy tires, replace front and back shocks.. On the Lexus website it says a free cabin filter for having sercice recommend. I texted my service advisor asking if I can have that. He said yes. When I got there they said no !misrepresentation More

Mario is amazing. Super personable. I described to him what car i was looking for and he showed me the ropes with picking the best car possible. Will definitely be going back to mario in the future for m what car i was looking for and he showed me the ropes with picking the best car possible. Will definitely be going back to mario in the future for my next lease. More

Thanks to Jose Amaro for following up with the repairs and processing the warranties. There were two issues and both solved including noise which is always hard. and processing the warranties. There were two issues and both solved including noise which is always hard. More

Service department is always very organized no waiting, courteous and efficient. My service writer Jeremy Riviera is very thorough and proficient. I’m very happy and satisfied with the service. The loaner courteous and efficient. My service writer Jeremy Riviera is very thorough and proficient. I’m very happy and satisfied with the service. The loaner dept. is also very efficient, I forgot my jumper cables in the loaner and many days afterwards when I called, they were holding it in their department . More

My visit to Lexus was pleasant. I did not have a long wait. Your employees worked together as a team..I will recommend Lexus to friends and family wait. Your employees worked together as a team..I will recommend Lexus to friends and family More

Brandon did a great job, my only concern was that the car came with only one key fob when I spent almost $30000. They cost between two and three hundred dollars , to me it's poor service ! Thank you came with only one key fob when I spent almost $30000. They cost between two and three hundred dollars , to me it's poor service ! Thank you More