Lexus of Pembroke Pines

I was very disappointed with my first service experience as well as my over experience. I made an appt for noon and was still told there was a 2 hour wait. Why did I schedule an appointment. They did not as well as my over experience. I made an appt for noon and was still told there was a 2 hour wait. Why did I schedule an appointment. They did notice a recall and took care of it but that added another hour. I had no notice from my service guy sebastian during the 3 hours. Yes I had acknowledge the initial text to get updates. Only when I questioned what was happening again after 3 hours did they tell me my car will be ready soon. Even when i lease my car I drove it home and the battery died. I had to have lexus come and jump start me on the 1st day I had the car. More

I just leased my second Lexus at Lexus of Pembroke the staff is great very friendly and very patient. I have nothing negative to say. I will definitely go back and highly recommend. staff is great very friendly and very patient. I have nothing negative to say. I will definitely go back and highly recommend. More

Everything was great. People are friendly and helpful. I felt safe going for routine service during this corona virus pandemic. Thanks for being patient and understanding. felt safe going for routine service during this corona virus pandemic. Thanks for being patient and understanding. More

Juan and everyone that assisted us for the service of our vehicle we’re great. We were assisted timely and professionally by a great staff. vehicle we’re great. We were assisted timely and professionally by a great staff. More

We are very greatful for the wonderful service received at Lexus of Pembroke Pines, especially for our service specialist, Rod, who was very attentive to our needs. As always very happy to be part of the l at Lexus of Pembroke Pines, especially for our service specialist, Rod, who was very attentive to our needs. As always very happy to be part of the lexus family. Thank you. More

Zee went above and beyond. He knows his craft and product well. Car was ready for test drive when I arrived. Knew actually what I wanted. 5 stars!! well. Car was ready for test drive when I arrived. Knew actually what I wanted. 5 stars!! More

Yomar, the sales person was courteous and knowledgeable. They were willing to negotiate according to our budget. Place was clean and they were following Covid guidelines. They were willing to negotiate according to our budget. Place was clean and they were following Covid guidelines. More

The customer service of Mr. Whitmon and the other staff members that assisted me was A1. This being my first visit to this dealership, I was very impressed with the knowledge and attention I received, and members that assisted me was A1. This being my first visit to this dealership, I was very impressed with the knowledge and attention I received, and would definitely recommend. More

I came in that morning cause I had a tire issue thinking that it might be something serious but after the service Technician checked it out told me that it was only low pressure everything was good with a c that it might be something serious but after the service Technician checked it out told me that it was only low pressure everything was good with a clean car inside and out, good job you guys More

I have never had such a wonderful service in a dealership. Rod and Richard went above and beyond to help me with all my questions and issues in my new RC350. Defenetly a 5 start experience dealership. Rod and Richard went above and beyond to help me with all my questions and issues in my new RC350. Defenetly a 5 start experience More