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Lexus of Pembroke Pines

Pembroke Pines, FL

4.7
18,711 Reviews

16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 18,711 reviews

December 06, 2020

Ten committed to help . To provide best service . Costumer is their priority. I drive 28 miles away Friné home to service me car there. Just the Best More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera, Scott Mankin, Gustavo Palacio, Jaime Garcia, Adam Hoglievina
Dec 07, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are grateful to have you as a customer here at Lexus of Pembroke Pines, and we look forward to your next visit!

December 06, 2020

It was a a great experience overall except for the long waiting to get the car ready. Rafael and Edgar were great , team work and great customer service. Finance was fast and easy! Thanks also to Cody for More

by Janet 123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Genao, Edgar Chaparro, Cody Cox
Dec 07, 2020 -

Lexus of Pembroke Pines responded

Hi Janet - Thank you for taking the time to review us! We appreciate your patience throughout your purchase experience and are happy to hear that Rafael, Edgar, and Cody helped you find the perfect vehicle. Congratulations, and we hope to see you back at Lexus of Pembroke Pines for your first oil change!

December 06, 2020

Love the location. The staff is very friendly and helpful. The facility is very clean. Really love the little shopping spot. Beautiful sunglasses and clothes. More

by ndurant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Dec 07, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are grateful that we got the opportunity to work with you here at Lexus of Pembroke Pines, and we hope to see you again sometime!

December 06, 2020

Everything was exceptional from the beginning all the way to the end. Everybody was friendly and kind ready to take care of you. Place was jamming pack still got out on time. More

by ULICES.R.67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Banko, Jaime Garcia
Dec 07, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and if you ever need anything else, don't hesitate to come back and see us again!

December 06, 2020

Melissa Ho is FANTASTIC! She always fits me in and makes sure that everything goes smoothly. She’s one of the reasons I continue to service my car at your facility. She’s an asset to your company. More

by Mhernan772
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Dec 07, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your business. It is fantastic to hear that Melissa continues to provide you with great service and we look forward to seeing you next time!

December 06, 2020

John provides very Good and friendly serviceI feel John provides very Good and friendly service I feel comfortable dealing with him; he listens to all your concerns and requests. Make sure you se More

by lingchiang61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Dec 07, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! John is an exemplary member of our team at Lexus of Pembroke Pines, and we will be sure to let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

December 06, 2020

Tommy is a class act...He knows how to deliver quality service and follows up to ensure customer satisfaction. x x x x x x More

by JOSE57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
Dec 07, 2020 -

Lexus of Pembroke Pines responded

Jose, thank you for taking the time to leave us a review! Tommy is an exceptional member of our team at Lexus of Pembroke Pines, and we will be sure to let him know that you appreciate his help. We hope to see you again sometime!

December 06, 2020

Great and friendly customer service department that me updated through out the entire repair process. The staff called me every time a new milestone was competed. This is the 3rd time I have used them and More

by Dennis0519@hotmail.com dennis0519@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera, Scott Mankin, Gustavo Palacio, Jaime Garcia, Adam Hoglievina
Dec 07, 2020 -

Lexus of Pembroke Pines responded

Thank you, Dennis, for trusting us to take care of your vehicle. We're grateful to have you as a Lexus of Pembroke Pines customer!

December 06, 2020

Great service! Pleasurable experience! All the personnel i dealt With were honest and forthcoming and made my visit to Lexus of Pembroke Pines a good experience More

by michael.futterman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yucel Genc 5 stars , Frank Marsala, Patrick Hew
Dec 07, 2020 -

Lexus of Pembroke Pines responded

Michael, thank you for taking the time to leave us a review! We couldn't be happier to hear that you had a great experience working with our team at Lexus of Pembroke Pines, and we hope to see you again sometime!

December 06, 2020

Car wash was terrible, service consultant forgot me, i had to go find him.if this is my review, why are u telling me how many words there has to be??? Thats bush league... More

by NMF525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
Dec 08, 2020 -

Lexus of Pembroke Pines responded

I am sorry to hear that you are disappointed. Our customers are our top priority, and I apologize if this was not better reflected during your time working with us. I would appreciate the chance to speak with you to see if there is any way I can improve your experience. If you are willing, please reach out to me at your earliest convenience. Thank you, Lourdes Carvelli - Customer Relations Manager - 954-443-2102

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