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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
18,385 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 18,385 reviews

October 31, 2020

Great customer service. Like talking with worker they are well trained detail oriented well mannered, good attitude ,very patient, clean environment . Didn't see Jose name 5 star for Jose More

by dwauch1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kazi Sofian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Hector
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Warren Haynes, Yucel Genc, Edgar Chaparro
Nov 01, 2020 -

Lexus of Pembroke Pines responded

Thank you for sharing so many compliments about our team and facilities! We are happy to know that you enjoyed your visit with us at Lexus of Pembroke Pines. Safe driving!

October 31, 2020

My experience with Lexus of PEMBROKE PINES is always pleasant. The service provider Andre is always professional and helpful. I will only take my vehicles to this location for service. More

by tricemiami2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre
Nov 02, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for your loyal business! We are delighted that you can depend on Andre to provide professional service during each of your visits. Have a great week!

October 30, 2020

Excellent work very friendly Gaetano, Carlos and Alex that is a great team. They know what they are doing and help the customer to leave happy More

by MIAMIGUILLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaetano Costantino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! It is fantastic to hear that you are so confident in the Lexus of Pembroke Pines team. We appreciate your business and hope to work with you again down the road!

October 30, 2020

After the first response by email from Victoria Waln, and I responded, I did not receive any response for a week, even after two additional inquiries. After a week, I called and spoke with JC (didn't know hi More

by Ben Chen
Recommend Dealer
Yes
Employees Worked With
Mikhail Khalev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victoria Waln
Oct 30, 2020 -

Lexus of Pembroke Pines responded

Ben - We apologize for your initial experience and are so glad that Mikhail could step in to assist with your purchase. Congratulations on your beautiful Lexus NX! Our team at Lexus of Pembroke Pines is grateful to have you as a customer and we hope you enjoy your weekend.

October 30, 2020

Excellent service, fast reception and kind personnel.Not Excellent service, fast reception and kind personnel. Not expensive service as many people think about dealers. Will be my first option next time I More

by MSIERRA511
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
Nov 02, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for sharing this feedback about our service! We are happy to hear that you're satisfied with our prices as well. Hope to see you next time at Lexus of Pembroke Pines!

October 30, 2020

Carlos Perez and John Frazier, thank you for the service... Very professionally done from the moment I droppped off the car, to waiting area, was done in timely suggested, everyone there was nice an More

by BCMS08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Perez, John Frazier
Nov 02, 2020 -

Lexus of Pembroke Pines responded

Thank you for stopping by to commend Carlos and John! We love to hear that they helped make your recent service visit a success. We truly appreciate that you recommend our services to your friends and are glad to hear that Cesar is happy with their new Lexus NX300. See you down the road!

October 30, 2020

John Steigle and the team have always been wonderful. Have taken care if me since 2015 and my various Lexus models through the years. Quick and easy service. More

by SergeW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigle
Nov 02, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for trusting us with your vehicle over the years! We are delighted that you can depend on John and our Lexus of Pembroke Pines team for excellent service, every time. Enjoy your week!

October 30, 2020

Car was ready and they never called me back. John was really nice though. Too crowded , there should be less people schedule. Car wash was okay. More

by SBOUSQUET12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John
Nov 16, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us this feedback. We do strive for efficient and communicative service, and I will be sure to share this with my team to ensure that we improve going forward. If there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

October 30, 2020

Kazi Sofian was very Professional lots of knowledge hard working and helping to get the right car and make it ready in Four hours thank you !!! More

by LIPARIDIS
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kazi Sofian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Lexus of Pembroke Pines responded

It makes our day to hear that you drove home from Lexus of Pembroke Pines in the right car for you. Congratulations! Our team is grateful for your business and kind review. Thanks so much.

October 30, 2020

Awful. Terrible service. Very unprofessional. Does not answer phone calls. Does not listen to instructions nor provide any feedback on how the inspection went. I will be using another dealership next time More

by Dhdh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/a
Nov 16, 2020 -

Lexus of Pembroke Pines responded

This doesn't sound like the accommodating and transparent service we pride ourselves on here, and I sincerely apologize for the lack of follow-up communication on our end. I would be more than willing to speak with you directly about what happened during your visit. Unfortunately, I am unable to find your contact information without a full name - would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

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