Lexus of Pembroke Pines

Melissa Ho is awesome! She's got great customer service. She is always prompt, welcoming and cordial. Very happy with the service provided. Thank you. She is always prompt, welcoming and cordial. Very happy with the service provided. Thank you. More

Most unpleasant buying experience of my life. And it got worse when I read what the dealership added into our contract AFTER we agreed on a price. They charged $799 for "Document Fee" $181 in DMV fees, inc worse when I read what the dealership added into our contract AFTER we agreed on a price. They charged $799 for "Document Fee" $181 in DMV fees, including the title, registration, and plate fees , then turns around and charges those fees again in the final contract. Then adds another $499 in "Electronic Filing Fee". This whole process took 6.5 hours. Not only will I NEVER buy from this dealer, I will NEVER buy a Lexus, when they have their dealers being this shady in my opinion. They slid a bunch of additional fees in after the deal and the topper, is it is going to cost $350 to NOT buy another xxx Lexus. It took 3 hours to work out a deal, then an additional 3.5 hours to finally sign the deal. By then, we were sick (Physically and needed to leave). I should have walked out What a excruciating painful experience. NEVER AGAIN. More

5 Star Service. Richard Monivis was excellent and a pleasure to do business with. Highly recommended to anyone looking for a Lexus. Thank you Richard pleasure to do business with. Highly recommended to anyone looking for a Lexus. Thank you Richard More

My service was quick and my service advisor was Melissa and she was very attentive. Melissa make sure your vehicle is taken care of in a timely manner. and she was very attentive. Melissa make sure your vehicle is taken care of in a timely manner. More

Good service Salesman was very patient brought me down 2 Good service Salesman was very patient brought me down 2 cars to test drive looked at inventory options for me was very good mannered and knowledgea Good service Salesman was very patient brought me down 2 cars to test drive looked at inventory options for me was very good mannered and knowledgeable and while I test drove he went thru all the car options with me Finance Reinaldo will say the same very mannered professional and changed my deal to a better desired deal More

The Service Dept customer service is great! Friendly, patient, accommodating! I didn’t have an appointment, but they checked my car anyway and were accommodating. patient, accommodating! I didn’t have an appointment, but they checked my car anyway and were accommodating. More

I had a great experience at this dealership. I was nervous about making this purchase but the staff there made me feel comfortable. Everyone was so helpful and professional. nervous about making this purchase but the staff there made me feel comfortable. Everyone was so helpful and professional. More

Three hours for an oil change ,is way to much. After that time waiting in there, I asked a representative what was happening, he told me my car was ready long time a go but no one told me anything. time waiting in there, I asked a representative what was happening, he told me my car was ready long time a go but no one told me anything. More

Always dealer has the option you want (model, color, etc), great service, good finance options, good people, excelente advise, good deals, good prices, that is the place where to buy a car is a pleasure etc), great service, good finance options, good people, excelente advise, good deals, good prices, that is the place where to buy a car is a pleasure More

I set up an appointment with Erik for 12 noon. We arrived and waited over 20 minutes for Erik to greet us and immediately said they were very busy and handed us off to one of his associates, Veronica arrived and waited over 20 minutes for Erik to greet us and immediately said they were very busy and handed us off to one of his associates, Veronica. Unfortunately she was not very knowledgeable about the ES350 we were looking at. Kept stating that the only difference between the base model and the premium package was the 4 buttons for the driver seat memory settings. There’s a minimum $3000 difference between the base and premium models, obviously there’s more than 4 buttons. She was very nice and we felt bad because Veronica probably shouldn’t have been on her own yet. When it came to the deal it was exactly what we wanted and the sales manager couldn’t have been nicer. After we agreed we were walked over to wait for finance, at this point we were told 15 minutes. 45 minutes later can’t find either sales person for help. Finally found Erik and at this point I’m slightly annoyed and said listen if you don’t want my business I can leave. He left and came back 2 minutes later and brought us into finance. Mo, the finance guy, couldn’t have been nicer. Afterwards Erik says he’ll get our car we traded in and bring it over so we can transfer our belongings. He did this while we got the insurance binder. We go out to our new car can’t find Erik or our old car. Found Erik and he said I parked it over around the corner. Serious lack of communication and professionalism on Erik’s part. The dealership as a whole I really like. After our second ES350 from them I’d expect a little more respect and attention from the salesman I originally had an appointment with!! More