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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
18,049 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 18,049 reviews

September 23, 2020

Jeremy is the best! Always efficient and makes me feel like a number one priority. He goes that extra mile to make the customer happy. He is the best service technician and I've owned many lexus cars for More

by Nicole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for sharing such kind feedback for our team member, Jeremy. We are glad to hear that he always provides you with excellent experiences as customer satisfaction is our goal at Lexus of Pembroke Pines. All of us are looking forward to your next service visit!

September 23, 2020

Hola buenas tardes . En mi visita realizada a Lexus Pembroke Pines tengo una excelente opinión del servicio prestado especialmente a Verónica excelente servicio , profesionalismo y dedicación al trabaj More

by Rachelmariela1990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Veronica Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Cortes
Sep 23, 2020 -

Lexus of Pembroke Pines responded

Muchas gracias por compartir su experiencia! Es fantástico que tuvo una experiencia tan buena trabajando con Veronica y el resto del equipo. Agradecemos el apoyo y esperamos trabajar con usted en Lexus of Pembroke Pines la próxima vez!

September 22, 2020

Lexus PP provided a very good service. Darren was very knowledgeable of the different trims. He's a busy guy but was able to work out a good deal. More

by Jose
Recommend Dealer
Yes
Employees Worked With
Darren Lusane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2020 -

Lexus of Pembroke Pines responded

Jose - thank you for stopping by to review Lexus of Pembroke Pines! I am glad to hear that Darren was so accommodating during your visit. We are grateful for your business and look forward to working with you next time!

September 22, 2020

John stiegle is the most accommodating service manager, cordial, knowledgeable and personable. An asset to your organization. I would recommend Lexus of Pembroke pines to anyone, already currently have 5 o More

by Arnietesser
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John stiegle
Sep 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for the 5-star review! John is an excellent member of our team at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We are grateful for your longtime business here, and we look forward to your next visit!

September 22, 2020

I’m very happy with your company. You are first class operation and very professional. I was treated with curtesy. and respect. You answer all my questions and took very good care of my car. Love you guy More

by NCHRISTIAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Sep 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting us with your business! We are honored to have earned your support and so happy to hear how confident you are in the Lexus of Pembroke Pines team. Safe travels and we hope to see you again down the road!

September 22, 2020

Can’t make an appointment through appPhone rang for 5 Can’t make an appointment through app Phone rang for 5 minutes when trying to make an appointment, had to hang up and call back, then was on hold for More

by JAMESBALDASSARI
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Tom Abrahams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Lexus of Pembroke Pines responded

I sincerely apologize for the trouble you had making an appointment and for the delays in checking out your vehicle. I'm also so sorry to hear about your mats. This isn't at all the experience we intend for our customers and I will speak with my team about your feedback. If there is anything that I can do to earn back your business, please give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

September 22, 2020

isidro was a delight to work with thanks very attentive and helpful very nice personality.. would like to eork with him next time again thanks More

by rebbeca1024
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
isidro service dept excellent
Sep 22, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review, Rebbeca! We appreciate your feedback and you taking the time to shout out Isidro. Safe travels and we hope to see you again at Lexus of Pembroke Pines!

September 22, 2020

Best service in South Florida. Listens to our wants and needs to select the very best car for us. As always thanks Banko for making us feel like family. See you in a few years for the next upgrade. More

by Pfefer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Lexus of Pembroke Pines responded

We couldn't have asked for a better endorsement! We love that Banko made your latest car-buying experience just as exceptional as you've come to expect. We're grateful to have you in the Lexus of Pembroke Pines family - and hope you enjoy your new vehicle!

September 22, 2020

I was treated like Royalty.The team made sure I got what I wanted.Jorge Leon,Alex& GC.They showed TeamWork and had Positive Attitudes More

by Simonebennett21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jorge Leon, Alex Guevara
Sep 22, 2020 -

Lexus of Pembroke Pines responded

What a wonderful review! It's so great to hear that you drove home from Lexus of Pembroke Pines in the vehicle you wanted. Thank you for trusting us with your business!

September 22, 2020

Darren, the sales manager and finance manager were all great and ensured I had a satisfying and positive experience. Will definitely refer potential clients to Lexus of Pembroke Pines. More

by Lcdavenport21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Lusane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Lexus of Pembroke Pines responded

It really means a lot that you would recommend us to others. Thank you very much for allowing us the chance to earn your business! We hope that you are enjoying your new vehicle.

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