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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
17,593 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 17,593 reviews

August 06, 2020

Excellent service. Love the loaner car program. Clean facility. Area to work from if you have to wait for car to get service is a huge plus More

by Dina
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2020 -

Lexus of Pembroke Pines responded

Hi Dina - Thank you for the five-star review! We are so happy to hear that you had such a great service experience at Lexus of Pembroke Pines. We appreciate your business and hope to earn it again in the future!

August 06, 2020

Adam is the best Technology Specialist Adan was patient, he is very knowledgeable, professional, quick and efficient. He is definitely an asset to your organization, besides being very f More

by NELSONCHRIS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2020 -

Lexus of Pembroke Pines responded

Thanks for the five-star review, Chris! Adam is just as fantastic as you describe, and we'll be sure to relay your kind words to him. Thank you for your confidence in Lexus of Pembroke Pines!

August 06, 2020

I’m very disappointed on the way I was treated. I purchased a 2017 GS 350; when I reached home, I realize that there 2 Firestone on the front and 2 Hakook on the rear; I spoke to Jorge the used car m More

by Elbert R Smith (Ray)
Recommend Dealer
No
Employees Worked With
Jorge Garcell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gaetano Costantino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2020 -

Lexus of Pembroke Pines responded

Ray - this doesn't sound like the high level of service we expect from ourselves, and I'd like to apologize. I assure you that the last thing we'd ever want is for a customer to feel disrespected. I will bring up your concerns with the team so we can make sure this doesn't happen again. I'd also like to see if there is anything that I can do to assist you - will you please give me a call at your earliest convenience? Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

August 06, 2020

I always ask for Jose when in need of car service. He is always informative, courteous and knowledgeable Excellent service advisor! Always a pleasure to speak with him. More

by RACHABV
Recommend Dealer
Yes
Employees Worked With
Jose
Aug 06, 2020 -

Lexus of Pembroke Pines responded

"Informative, courteous and knowledgeable" are all words we love to see. Thank you for sharing such wonderful feedback about Jose! We look forward to serving you next time at Lexus of Pembroke Pines.

August 06, 2020

advises. Is the best vehicle in the market. Have had Lexus for the last 20+ years and will never buy anything else. In 20+ years been in for other than service 2 or 3 times and minor stuff. Lexus of PPi More

by INDUTRAD
Recommend Dealer
Yes
Employees Worked With
Raul Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yucel Genc
Aug 06, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review. We are happy to hear that you enjoy working with our team at Lexus of Pembroke Pines, and we look forward to your next visit!

August 06, 2020

If there was a rating above 5, I will definitely give Mario and team more. Superb customer service and always there to help! Thank you More

by raulrios
Recommend Dealer
Yes
Employees Worked With
Mario F Padron
Aug 06, 2020 -

Lexus of Pembroke Pines responded

This review made our day! Thank you for your business and for taking the time to share. It is wonderful to hear that Mario and the team hit the mark! Safe travels and we hope to see you back at Lexus of Pembroke Pines down the road!

August 06, 2020

I think the dealership is great and I will return the next time I am looking for a car. Salesman Alex Whitman is the best! More

by KAREN78
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : REINALDO ENRIQUE RIVERA RAMOS
Aug 06, 2020 -

Lexus of Pembroke Pines responded

We're so proud to have gained you as a loyal customer, Karen! It's fantastic to hear that Alex made your car-shopping experience at Lexus of Pembroke Pines so exceptional. We look forward to seeing you again next time you're in the market for a car!

August 06, 2020

Excellent Service Job Jose was very kind when I met with him in regards to doing the 10,000 mile maintenance for my car. He explained everything that they were going to do More

by ygomez_7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Aug 06, 2020 -

Lexus of Pembroke Pines responded

Thank you for coming to Lexus of Pembroke Pines for your 10k check up! We are happy to hear that Jose explained all the work being done to your vehicle so you can be confident out on the roads. Have a great day!

August 06, 2020

very good attention I felt very well attended Ahmed took me to do a good business so far all 5 stars very good attention I felt very well attended Ahmed took me to do a good business so far all 5 stars todo More

by YASCHUFFAT89
Recommend Dealer
Yes
Employees Worked With
Amed Rordiguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting the Lexus of Pembroke Pines team. We're so glad to hear that Ahmed treated you right and earned your 5-stars! It was a pleasure to work with you and we look forward to taking care of you in the future.

August 06, 2020

Nobody acknowledged me in the 3 1/2 hours that I was there. The service writer never approached me or told me my car was finished. The irritated cashier passed the paper through the window after me aski More

by TAMARABILLUPS
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy passed me several times and never acknowledged me
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