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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,875 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,876 reviews

March 21, 2020

Fantastic service! Mohammed was very diligent and was great with communication. He worked with me to get me into the car I wanted. Very happy with my new IS. More

by ingridekblad
Recommend Dealer
Yes
Employees Worked With
Moez wasn’t also great. He tried to get me thought the paperwork quickly and had exceptional customer service. , Mohammed I Yousuff
Mar 21, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for taking the time to share your feedback with us, Ingrid! We are delighted to learn about your positive experience working with Mohammed, congratulations on your new IS! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

March 20, 2020

ok service I think the service was ok nothing special. Nobody indicate me where to go (bathrooms, cafeteria, etc). I was walking around asking people where to go More

by MARIAPELKEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I dont know their names
Mar 21, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share your feedback with us, Maria We work hard to make sure our guests have an exceptional experience and we are sorry to hear that we didn't quite reach that goal here. We would be happy to speak to you directly about your experience so we can learn how to do better and we hope to see you again!

March 20, 2020

Great Service My wife's ES 350 had a problem with the tire pressure sensors. They took the car right away and performed the necessary repairs promptly. More

by QUILLER44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2020 -

Lexus of Pembroke Pines responded

Thank you for choosing Lexus Of Pembroke Pines, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 20, 2020

Great! I am extremely happy with the service that I received other day. Everything was done in one day. Jeremy highly professional made this whole things fas More

by ALEX.KOBELEV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Pastukhov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2020 -

Lexus of Pembroke Pines responded

Hi Alex, we appreciate your business, Jeremy and the team look forward to serving you again soon!

March 19, 2020

Great Service Experience! The wait time was perfect! Thank you Jeremy for your pleasant greeting and prompt attention to my car. Lexus of Pembroke Pines More

by Diva4412
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 19, 2020

Maintenance my vehicle less then 30 days after purchase My sales person was very kind and attentive. However, I purchased an L/Certified vehicle and in less than 30 days I had to pay to resurface my rotors. More

by Sara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marvens St Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2020 -

Lexus of Pembroke Pines responded

Good morning Sara, Please contact our Client Relations Manager at (954)443-2315 if you'd like to elaborate on your experience.

March 19, 2020

Service Department I picked a nail in my front tire. Lexus of Pembroke Pines service dept. told me to come right in and they would take care of it. I did so. The repair More

by SALUS3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irv Smith
Mar 19, 2020 -

Lexus of Pembroke Pines responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus Of Pembroke Pines. We look forward to servicing your car's needs in the future.

March 19, 2020

Outstanding! Lexus of Pembroke Pines delivers: Outstanding professionalism, attention to detail, customer service, and quality. These deliverables are consistent More

by JONRAPPAPORT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ada
Mar 19, 2020 -

Lexus of Pembroke Pines responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 19, 2020

Very good experience Excelente atención, trabajo profesional realizado en tiempo bastante aceptable; me gustaría que limpien todos los vidrios por dentro y detallaran mas More

by NELSONBOSCAN397
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Genao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2020 -

Lexus of Pembroke Pines responded

¡Gracias por las amables palabras, Nelson, por nuestro departamento de servicio! Esperamos compartir sus cumplidos con ellos y no dude en informarnos si podemos brindarle más ayuda.

March 19, 2020

Pick up of new vehicle. Tom provided excellent service as we leased our new NX 300 Lexus Vehicle. His trustworthiness and professionalism were exemplary. He is truly a ma More

by MCAMPANA723
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for choosing Lexus Of Pembroke Pines! Congrats on your new purchase, and let us know if we can be of any more assistance!

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