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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Reviews
4.7
18,540 Reviews
Call Dealership (954) 443-2020
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 18,540 reviews

October 06, 2021

Unsure if my car was actually fixed. Felt as they were trying to get me spend more money on unnecessary items and to retrieve your car when you are told it’s ready is atrocious. Waited 30 minutes for more More

by refereero23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andres
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Oct 25, 2021 -

Lexus of Pembroke Pines responded

It's disappointing to hear this feedback, as it is certainly our wish to have our customers be satisfied and have confidence in our work. Further, we like our clients to keep in mind that we have a large facility. Being so, some of our vehicles are parked further than others. I apologize for any extended wait times. If you're willing, feel free to give me a call. Best, Osiris Barcelo - Service Manager - (954) 443-2332

October 06, 2021

Excellent customer service. However, this time I wasn’t very happy with the final service More

by JOHNVELASQUEZ2004
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Oct 07, 2021 -

Lexus of Pembroke Pines responded

We really appreciate your continued business and I am sorry to hear that your recent service fell short of our high standards. If you would be willing to speak with me directly, our team would be grateful for another opportunity to assist you and give you a five-star experience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

Oct 07, 2021 -

JOHNVELASQUEZ2004 responded

You can call me at 9546086043. Around noon

October 06, 2021

Appointment was on time, they asked to wait 2 hours for service and before that was ready. Andre is always very sharp, no complaints More

by ISAAC17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Report | Print
Oct 06, 2021 -

Lexus of Pembroke Pines responded

Isaac, thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful service experience working with Andre and the team. Drive safely, and we hope to see you back at Lexus of Pembroke Pines!

October 06, 2021

Thomas Chavez was very helpful. Zhee was a typical car salesman. Redirection, pressure and changing our initial agreement. Once we finalized the deal, everything else went smoothly. More

by wsccpa
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zee Hanif, Thomas Chaves
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Oct 06, 2021 -

Lexus of Pembroke Pines responded

While we appreciate the kind words about Thomas, the rest of your review is concerning to read. We strive to deliver a seamless and pressure-free purchase experience, and it is never our intention to inconvenience our guests. I assure you that we will use this feedback to improve our practices in the future. If there is anything more I can do to assist you or anything else you would like to share, please feel free to reach out. Best, Lynn Gonzales - Customer Relations Manager - 954-381-7993

October 06, 2021

Excellent service throughout. Thanks to Randy my advisor for a smooth transition to a loaner More

by RUDYRAMOSSR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Ramos
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Oct 06, 2021 -

Lexus of Pembroke Pines responded

Rudy, thank you for the great review! We appreciate your support and are happy to hear that Randy was able to assist with your vehicle and get the job done. Drive safely, and we hope to see you back at Lexus of Pembroke Pines!

October 06, 2021

It was a horrible experience it seemed like they didn’t know what they were doing More

by MARTHALLERENA4
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marvens St Jean
Report | Print
Oct 25, 2021 -

Lexus of Pembroke Pines responded

Martha - this isn't the experience we want to offer guests and I am sorry to see that you aren't confident in our services. I'd like to address these concerns, however, I will need some more information to do so. Please consider giving me a call. Thanks, Lynn Gonzales - Customer Relations Manager - 954-381-7993

Dec 11, 2021 -

MARTHALLERENA4 responded

Horrible horrible service

Dec 11, 2021 -

MARTHALLERENA4 responded

At the end of my lease I decided to buy the car and it became a nightmare

October 06, 2021

Our sales guy was the BEST! Professional, patience, not pushy but consistent. He Was recommended by a friend! More

by AGWEN5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
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Oct 06, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful purchase experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back!

October 05, 2021

My service was precisely done and in a timely manner. Service never disappoints as I’m always accommodated. More

by ROSITANGELA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
José Luis Ama
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Oct 06, 2021 -

Lexus of Pembroke Pines responded

We're glad to hear that you've enjoyed working with us! Thank you for the great review - the entire Lexus of Pembroke Pines team appreciates it!

October 05, 2021

Amazing service from start to finish salesman & finance department were quick and informative overall very happy with my experience More

by LIANCASANOVA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
REINALDO ENRIQUE RIVERA RAMOS, Alex Guevara, Adeel Sadiq
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Oct 05, 2021 -

Lexus of Pembroke Pines responded

Thank you so much for giving us the opportunity to serve you! The team at Lexus of Pembroke Pines is thrilled to see you were happy with your experience. See you next time!

October 05, 2021

Excellent Service with impeccable wisdom and insight provided by the sales agent.I would recommend him always. More

by PVILME
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irv Smith, REINALDO ENRIQUE RIVERA RAMOS
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Oct 05, 2021 -

Lexus of Pembroke Pines responded

We are proud to have earned your business and your recommendation! Thank you for supporting Lexus of Pembroke Pines, we wish you many safe and happy miles ahead.

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