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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Reviews
4.7
18,540 Reviews
Call Dealership (954) 443-2020
View Awards

16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 18,540 reviews

October 06, 2021

I arrived at my designated time and the staff was timely and efficient. That was something that was important to me. More

by caltgibson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
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Oct 07, 2021 -

Lexus of Pembroke Pines responded

It was our pleasure to deliver an easy, efficient service experience! Thank you for choosing Lexus of Pembroke Pines and for stopping by to leave a great review. Safe travels until we see you next!

October 06, 2021

Jose Amaro is a superb service advisor; he always advises me on the best avenue to go with respect to the service of my vehicle. He is courteous and sees what could be upcoming and needed in my vehicle. I wo More

by CRODRIGUEZ777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osiris Barcelo
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Oct 07, 2021 -

Lexus of Pembroke Pines responded

Thank you for giving Jose a special shoutout! We are so happy to hear he was able to provide such an exceptional service experience. We will certainly pass along your kudos. Have a great day! - The Lexus of Pembroke Pines Team

October 06, 2021

Good experience will go back again and refer to family and friends .. every part was a good experience More

by YJEAN_78
Recommend Dealer
Yes
Employees Worked With
Don’t remember name
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Oct 07, 2021 -

Lexus of Pembroke Pines responded

We are so grateful to have earned your business. Thank you for supporting Lexus of Pembroke Pines and we look forward to assisting you and your vehicle needs again in the future. Have a great day!

October 06, 2021

Sebastian was nothing but excellent. On-time, did not have to wait for too long. I think that your service team is getting better. Thank you More

by FCHACIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejias
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Oct 06, 2021 -

Lexus of Pembroke Pines responded

Thank you for sharing your glowing feedback about Sebastian and our service team! We are thrilled that your visit was efficient and top-notch. See you next time at Lexus of Pembroke Pines!

October 06, 2021

Excellent service; waited for the car at the dealership but the service time was very reasonable; More

by tjargiello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Oct 06, 2021 -

Lexus of Pembroke Pines responded

We are thrilled that our team delivered such efficient, high-quality service for you! Thank you for choosing Lexus of Pembroke Pines and for taking the time to leave a review. We hope to welcome you back in the future!

October 06, 2021

Sebastian was amazing. I was in for my 1st service and it went perfect and easy. Thank you again Sebastian. More

by MONAGIRL63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
Report | Print
Oct 06, 2021 -

Lexus of Pembroke Pines responded

We were delighted to welcome you for your first service visit! Thank you for choosing Lexus of Pembroke Pines and for highlighting the help you received from Sebastian. We look forward to the next opportunity to assist you!

October 06, 2021

I left the car over the weekend for the 5000K check up. When I picked it up on Monday I had to wait over 25 min, no one told me what happened. I did noticed someone changed the service advisor I had been u More

by Alex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro, Zee Hanif
Report | Print
Oct 07, 2021 -

Lexus of Pembroke Pines responded

Thank you for sharing, Alex. We do apologize for the delay when you came to retrieve your vehicle, and we will make a note of this feedback so we can work to improve the client experience going forward. If there is anything else you'd like to share or discuss, please don't hesitate to give me a call. I'd be glad to address your concerns directly. Best, Osiris Barcelo - Service Manager - (954) 443-2332

October 06, 2021

Nothing but excellent service from Melissa Ho, she is one my family's major reasons we stick with this dealership. More

by GMURRAY1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
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Oct 06, 2021 -

Lexus of Pembroke Pines responded

Thanks for the wonderful review of Lexus of Pembroke Pines! We're pleased that Melissa was great to work with.

October 06, 2021

Bad service, I left my car at 11:30am until 330pm and I they didn’t know where my car was, they should include more service to help find faster and better service More

by R2020SOFIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Never gave me any information, Andre Armani
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Oct 25, 2021 -

Lexus of Pembroke Pines responded

I apologize for the confusion that occurred when you came to pick up your vehicle. Staying organized and offering efficient care remain a priority, and I regret that your visit did not better reflect that. We will take the appropriate steps to address this feedback. If you have additional input that will allow us to better our guest experience, I am open to hearing it. Kindly, Osiris Barcelo - Service Manager - (954) 443-2332

October 06, 2021

The worse dealer I have ever had I was forced into a deal I didn't want More

by MPITTER16
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zee Hanif, Rohan Alexander
Report | Print
Oct 25, 2021 -

Lexus of Pembroke Pines responded

Customer satisfaction is our highest priority, so it's worrying to hear we've missed the mark here. I would love to discuss this with you directly so I can better understand what went wrong and see what I can do to assist. Would you please give me a call at your earliest convenience? I will look for your contact information in the meantime, but without a full name, I may be unable to locate it. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

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