Back

Lexus of Pembroke Pines

Pembroke Pines, FL

4.7
18,540 Reviews

16150 Pines Boulevard

Pembroke Pines, FL

33027

Directions

By Type

Showing 18,540 reviews

November 27, 2021

Very professional service from the original greeter to the final check out. Service was fast and my service rep, Rod Fuller, was friendly and very professional. More

by LCJ914
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Fuller
Nov 29, 2021 -

Lexus of Pembroke Pines responded

Friendly and professional service is what we strive for! Thank you for being a Lexus of Pembroke Pines client and for trusting us with your maintenance needs - we hope to see you back again next time!

November 27, 2021

Pu/drop off service great. Car clean and service was complete. Oil change done, brake pads noticed for future change all under certified warranty. More

by Retgman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
Nov 29, 2021 -

Lexus of Pembroke Pines responded

We're glad your service visit was five-star worthy! Thank you for leaving Lexus of Pembroke Pines a review - we really appreciate your support. See you next time!

November 27, 2021

Everyone I come across at this dealership is friendly and professional. From the young lady he greets me at the service drive up to the cashier and finally with Jeffrey Hernandez my service representative. More

by Cindy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Hernandez
Nov 29, 2021 -

Lexus of Pembroke Pines responded

We pride ourselves on delivering a straightforward and seamless experience for our guests and are thrilled you had a positive visit with us. Jeffrey and the rest of the Lexus of Pembroke Pines team will be so pleased to hear how satisfied you are after working with them. Thank you for the kudos!

November 26, 2021

Lexus it’s one of the best on customer service,, my service representive Sebastian Mejia, always go extra mile to make my visit and service very pleasant. More

by MARIERUAHAIR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Nov 29, 2021 -

Lexus of Pembroke Pines responded

We're glad our service team always goes above and beyond to care for you, Marie! Thank you for the glowing feedback about Lexus of Pembroke Pines - we hope to see you again!

November 26, 2021

Great customer service. We were satisfied with the deal and had a good experience overall. More

by Yaroslav
Recommend Dealer
Yes
Employees Worked With
Zee Hanif
Nov 29, 2021 -

Lexus of Pembroke Pines responded

We love hearing from satisfied customers! Thank you for the excellent review of Lexus of Pembroke Pines and for trusting us to find you the right vehicle - we hope you enjoy it for years to come. Safe travels!

November 26, 2021

Associates are extremely helpful and courteously. Service is quick and well done. Follow up call is an added bonus. Love my Lexus dealer. More

by LOISJ10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidoro, Garcia
Nov 29, 2021 -

Lexus of Pembroke Pines responded

And we love having you as a client, Lois! Thank you for the fantastic review and for your kind words about the Lexus of Pembroke Pines team - we hope to see you for your future service needs!

November 26, 2021

Jodi has restored my faith in Lexus of Pembroke Pines. She worked with us to get the best prices. She was nice and professional and has the customer's best interest at heart. Best sales woman ever!! More

by ambar23g
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jodi Robinson
Nov 29, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so happy to hear that Jodi went above and beyond to assist with your purchase and get you into the right vehicle. Congratulations, and we hope to see you back at Lexus of Pembroke Pines for your first oil change!

November 26, 2021

This dealership blessed me! Darren, Jodi, and Katherine have been amazing! Thank you for helping me get a car I truly love! More

by jpatters61
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Lusane, Jodi Robinson, Katherine Bellman
Nov 29, 2021 -

Lexus of Pembroke Pines responded

It was a true joy helping you find the perfect vehicle! Darren, Jodi, and Katherine make an excellent team, and we're so glad you had the chance to work together. From all of us at Lexus of Pembroke Pines, congratulations on your new car and happy driving!

November 26, 2021

Quick & professional services all the time. Love that you’re informed before work is started so there’s no surprise. More

by chen.ceci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Gutierrez
Nov 29, 2021 -

Lexus of Pembroke Pines responded

We're glad we're succeeding in delivering the fast, high-quality client care we aim for. Thank you for the great review and for taking your business to Lexus of Pembroke Pines!

Mar 11, 2022 -

chen.ceci responded

Never fail on quality & service. Thanks

November 26, 2021

I'm pleased with the resolution of my service request but was disappointed in the process itself. I expected a high end dealership with exceptional service. Frankly, it was a lot less than I envisioned for a More

by deecanta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Dec 01, 2021 -

Lexus of Pembroke Pines responded

I am sorry to hear that my team missed the mark. We strive to deliver seamless and accommodating service, and it is disappointing that this was not better reflected in your time working with us. I would appreciate the chance to speak with you to see what more I can do to improve your visit. If you are willing to discuss this further, please give me a call directly. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

...
1236
...