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Lexus of Pembroke Pines
Pembroke Pines, FL
16,454 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running!
Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 16,454 reviews
April 25, 2025
This was my first Lexus purchase, and unfortunately, it fell short of my expectations. Coming from Cadillac for the past 12 years, I anticipated a higher-level experience. The car itself is very nice and fell short of my expectations. Coming from Cadillac for the past 12 years, I anticipated a higher-level experience. The car itself is very nice and drives well, but the dealership experience was unpleasant. I didn't feel recognized as a new customer. Your staff lacked genuine warmth or personalized attention. It seemed transactional rather than welcoming. You could've made more effort to explain features or check my satisfaction. A follow-up after purchase would also have helped me feel valued. Additionally, items promised at delivery, like cargo mats and wheel locks, were out of stock. Never received them. I gave up! I had to continuously call to follow up on these items, which added frustration to the process. Overall, the experience left me reconsidering returning to this dealer in a future because the customer care didn't match the quality of your cars. More
by Miguel
Verified CustomerEmployees Worked With
April 25, 2025
Kazi has been great to work with. Very quick response times and informative about the vehicle and process with no surprises. Great timeframes to get us into what we are looking for. W Very quick response times and informative about the vehicle and process with no surprises. Great timeframes to get us into what we are looking for. Would recommend. More
by Bryan
Employees Worked With
April 24, 2025
Customers are treated with professionalism and the service was good. Only I was expecting a complimentary wash. service was good. Only I was expecting a complimentary wash. More
by JDANIER
Employees Worked With
April 24, 2025
Service was very good. Kazi treated us liike family sand that is what made the experience great. Kazi treated us liike family sand that is what made the experience great. More
by sandydg8
Employees Worked With
April 24, 2025
I had a great experience with the salesman who helped me with my car purchase—very friendly, helpful, and professional. However, my experience with the finance person was disappointing. They didn’t explain with my car purchase—very friendly, helpful, and professional. However, my experience with the finance person was disappointing. They didn’t explain things clearly and seemed rushed or uninterested. I have an excellent credit score and unlike this Dealership, JM Lexus offer incentives . This dealership did not offer anything. The finance process could definitely be improve. I would not recommend anyone this dealership. More
by Lala
April 24, 2025
Jose was very diligent and informative. He listened to my requests and made sure they were taken care of. Jose was very polite and professional. He listened to my requests and made sure they were taken care of. Jose was very polite and professional. More
by juflore
Employees Worked With
April 24, 2025
Richard was very understanding about my situation. He worked very well with me and let me test drive all the cars I wanted. I decided to get the RZ 300 E electric. My husband and I are really loving t He worked very well with me and let me test drive all the cars I wanted. I decided to get the RZ 300 E electric. My husband and I are really loving the vehicle. Richard was top-notch with everything from the computer showings and all the cars NX, RX and RZ wanted to see. I will definitely go back to Richard in the near future. More
by Randi Cohen
Employees Worked With
April 24, 2025
All were really helpful and patient. Adeel did much behind the scenes while we and Moez tried to solve a problem . Adeel did much behind the scenes while we and Moez tried to solve a problem . More
by DANNYM9
