Lexus of Pembroke Pines

Great acquisition bringing Tony on-board. Tony is personable, knowledgeable and a true professional; I trust his expertise. Tony is personable, knowledgeable and a true professional; I trust his expertise. More

I was told that I needed a new tire because one of them was slashed and must be replaced now. When I refused to purchase a new tire I was told later that it was a mistake it was not my car.. if I had said was slashed and must be replaced now. When I refused to purchase a new tire I was told later that it was a mistake it was not my car.. if I had said yes go ahead. I would buy a tire I did not need. More

I had a somewhat ok experience with Lexus of Pembroke Pines. We found a nice used vehicle for our daughter and were awaiting for it to get out of service as it was a new trade in. Once it was out of serv Pines. We found a nice used vehicle for our daughter and were awaiting for it to get out of service as it was a new trade in. Once it was out of service and detailed, we drove 3.5 hours to come see it with the intent to purchase. When we arrived, the car was a bit rougher than I was anticipating. The car was barely detailed and still dusty on the interior in a lot of spots. There was also glitter embedded into the entire dashboard like the previous owner used shimmer body spray. They ran it through the detail shop again and it came back a little bit better and I figured I’d just do it right on my own. We took it for a drive and overall the car felt good. I noticed the brake pedal seemed to push nearly to the floor and I mentioned it to my sales person Dulce, and she said that it’s ok because they wouldn’t sell a car that didn’t pass safety inspection. We decide to purchase the car and on my 3.5 hour drive home, I can tell that something isn’t right with the brakes. I decide to take it to my local dealership for a thorough inspection of the entire braking system and 2 hours later they tell me that the brake master cylinder is failed internally and also the brake booster isn’t building pressure properly. This repair was going to cost nearly $3000 for parts and labor. At this point I’m really upset and I pull the service notes from myLexus app on the vehicle and I see the inspection that Pembroke Pines did and it clearly states “Brake pedal travel excessive” from their own technicians notes…AND THEY DECIDED THAT PASSED SAFETY AND WAS GOOD ENOUGH TO PUT FOR SALE AND KNOWINGLY PUT A 17 YEAR OLD BEHIND THE WHEEL. I called PPLexus immediately and after being told the car was sold “as is” and there’s nothing we can do about it, I finally was able to talk to “Jay” who was a manager and he said he would ship me the parts and I had to cover the labor out of my own pocket. The labor ended up being $900. The car also needed an alignment because the steering wheel was 5 degrees cocked to the left. So in summary. I had to put $1100 into a car I bought off of them in order to have it safe to drive. Not the greatest experience buying a vehicle but I’m glad they at least tried to do something by sending the parts. More

I really appreciate that he took me as customer at the last minute and listened to my concerns about what I wanted and didn't want! last minute and listened to my concerns about what I wanted and didn't want! More

Great experience! Process was quick and everyone was super nice! Patrick and Steve were amazing! Process was quick and everyone was super nice! Patrick and Steve were amazing! More

I recently worked with Mike Banko at Lexus of Pembroke Pines, and the experience was truly outstanding from start to finish. Mike helped me get out of my previous vehicle and into a brand new Lexus IS 300 Pines, and the experience was truly outstanding from start to finish. Mike helped me get out of my previous vehicle and into a brand new Lexus IS 300 F Sport with a stunning black exterior and red interior. Throughout the process, Mike was knowledgeable, patient, and professional. He took the time to really listen to what I was looking for and made sure the car I chose matched my preferences perfectly. During the test drive, he walked me through all the features and explained how everything worked in detail, which made me feel completely confident in my decision. Mike also went above and beyond to get me the best possible deal on the vehicle. I felt like a true VIP every step of the way. Since then, I’ve already referred friends and even my own mom to Mike for their car needs. If you’re in the market for a Lexus, I wouldn’t shop with anyone else. Highly recommend! More

I had a great experience at Lexus and Francisco made me feel very important and went an extra mile by plugging my tire that had a nail in it. I really appreciate the service I received from Francisco. feel very important and went an extra mile by plugging my tire that had a nail in it. I really appreciate the service I received from Francisco. More

Afraz Hosein was a great advisor and kept me informed every step of the way every step of the way More

This is the third car I have bought from this dealership. A great experience and I will only buy my cars there A great experience and I will only buy my cars there More

Delivering exceptional service above and beyond customers expectations. Thank you to the entire team, including Jose Amaro who ensured I was completely satisfied. expectations. Thank you to the entire team, including Jose Amaro who ensured I was completely satisfied. More