Lexus of Orlando

Diana was excellent. She provided great customer service and was also very patient during the whole process. She was very knowledgeable and also very informative. and was also very patient during the whole process. She was very knowledgeable and also very informative. More

Excelente servicio por parte de Diana Colina Muy contentos con nuestra NX - Sport . los recomiendo 100% . Estamos muy contentos con la atención Laura, Josué y Carolina contentos con nuestra NX - Sport . los recomiendo 100% . Estamos muy contentos con la atención Laura, Josué y Carolina More

Melissa and tia were amazing and professional. I would recommend them to anyone that is in the market to purchase a vehicle, Best buying experience anyone can ask for...thank you girls so much! recommend them to anyone that is in the market to purchase a vehicle, Best buying experience anyone can ask for...thank you girls so much! More

Great Experience: Thank you Tiya and Melissa Recently bought a car from this dealership, and had a wonderful experience because of these two incredible women!! They were so sweet and helpful thro Recently bought a car from this dealership, and had a wonderful experience because of these two incredible women!! They were so sweet and helpful throughout the whole process. More

The most pleasant and relaxed car buying experience I’ve had (and believe me when I say, I’ve had way more than a few!). Isaiah was positively stellar; patient and knowledgeable. I actually had another vehi had (and believe me when I say, I’ve had way more than a few!). Isaiah was positively stellar; patient and knowledgeable. I actually had another vehicle I wanted to see on another lot before pulling the trigger on a purchase but because of Isaiah’s excellent assistance and the condition and price of the vehicle, I skipped looking further and bought myself a gorgeous car for price I’m very happy with. The dealership overall is very low key, no high pressure or gimmicks and NO DEALER FEES! More

Tara the internet manager and Melissa the sales lady were amazing! They held on to a vehicle so we could drive down from Jacksonville. Had they not, it would have been gone before we got there. amazing! They held on to a vehicle so we could drive down from Jacksonville. Had they not, it would have been gone before we got there. More

Surpass Expectations Bought my first Lexus in 2003 in Atlanta metro area. I've been to the vast majority of other brand dealerships throughout the years leading up to 200 Bought my first Lexus in 2003 in Atlanta metro area. I've been to the vast majority of other brand dealerships throughout the years leading up to 2003 and rarely felt good after the visit. My expectations of car dealerships and visits to them became jaded. It was never just one thing rather a never ending combination that created an unpleasant nearly toxic environment. Many times I felt pressured, manipulated, deceived, some visits were combative arguments that usually ended with more disappointment especially when the reality set in that they never had my best interests in mind. From the first time I stepped in the Lexus showroom in Gwinnett County, GA I knew everything was different. I have never had an unpleasant experience with anyone at any Lexus dealership since my first visit in 2003. I would love to keep sharing experiences and include all the great people that always went above & beyond to ensure I was taken care & that I was made to feel important and they were there for me. Now the present. I did spend the past 17 years exclusively with Lexus and upon moving to FL the first thing I did was find my local Lexus dealership. I went to Lexus of Orlando after a couple of phone chats & email exchanges to buy a new SUV. I had zero doubt these folks would handle business & customers differently. Although it was a new city with new faces and newer year vehicles there was one thing that was not new and that is the way Lexus treats its customers. That same sense of importance was felt immediately and the rest of the visit felt like all my past visits in GA. The courtesy, honesty, integrity, respect, and compassion I received that day was the same I had been getting for the past 17 years in another state. I see Lexus' commitment to excellence on every visit. In closing I want to add that after the purchase & paperwork were completed on my SUV I asked if I could leave the SUV over the weekend as I had some logistical issues to resolve. I knew they would say yes but what I didn't expect to happen was not even on my radar. I offered to pay for the safe keeping over the weekend and since I lived about 100 miles away I would be back in a couple days. They asked if I would be home the following morning to which I replied yes. Well even though it was her day off, Melissa Prieto said she would drive my SUV to my home. I was so happy to hear that. I asked how much the cost would be so I could have it ready upon her arrival. They laughed & said we don't charge for that. Thank you Lexus of Orlando for being exactly (and a bit more) what I hoped you'd be. More

Thank you. I am so glad I found this car online. Thank you Adam for your help. This has been a great car buying experience. Thank you for matching us up with great people. Mei, Ricardo, and Franklin were you Adam for your help. This has been a great car buying experience. Thank you for matching us up with great people. Mei, Ricardo, and Franklin were all calm, friendly and helpful. Very pleasant experience. More

Experience was smooth from start to finish. Once I submitted an online inquiry, Adam worked with me and the staff at the dealer were great. submitted an online inquiry, Adam worked with me and the staff at the dealer were great. More