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Lexus of Northborough

Northborough, MA

Overview
Reviews
Vehicles
4.9
728 Reviews
Call Dealership (508) 257-7501
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14 Belmont St

Northborough, MA

01532

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Showing 728 reviews

June 09, 2023

Staff was very active, not a like lazy, they understand customer's time respect, explains wonder full. More

by Deepak Amin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Schmitt, Val Resulaj, Noah Cahillane
Report | Print
Jun 09, 2023 -

Lexus of Northborough responded

We appreciate your kind words, Deepak! Our team at Lexus of Northborough takes pride in providing excellent customer service and we're glad that you had a wonderful experience. Thank you for choosing us to assist with your automotive needs and we hope to see you again soon.

June 09, 2023

Excellent customer service. Always keep me posted on the progress of service being provided. They keep my 2006 LS430 running in tip top shape. And, I appreciate that my Lexus More

by drifter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Aldrich
Report | Print
Jun 09, 2023 -

Lexus of Northborough responded

We're happy to hear about your excellent service experience with our team at Lexus of Northborough! Providing timely updates and keeping your 2006 LS430 running smoothly is our top priority. We're glad you appreciate the added touch of having your vehicle washed after each service. Thank you for taking the time to leave us a kind review!

June 04, 2023

Excellent customer service! ! No wait, loaner car was ready as I pulled in. Repair cost estimate was reasonable. More

by akroy99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Aldrich, Joseph Steele
Report | Print
Jun 05, 2023 -

Lexus of Northborough responded

Thank you for the review! We are thrilled to hear that you had a successful service experience working with the Lexus of Northborough team. Drive safely, and we hope to see you back again down the road!

May 28, 2023

Lexus of Northbourgh is amazing! The sales and service sides are equally as great. As a long time customer who purchased their car there and has it serviced, I am happy to travel ove More

by Industryup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Steele
Report | Print
May 30, 2023 -

Lexus of Northborough responded

We are thrilled to hear about your experience working with us here at Lexus of Northborough! Our team takes pride in delivering exceptional sales and service experiences, whether you're purchasing a car or bringing it in for maintenance. It's great to know that Joe has been a trusted advisor on the service side. Thank you for the kind words, and we look forward to seeing you again down the road.

May 26, 2023

The service is always Ritz Carlton level. Very pleased with my service advisor Michael. I highly recommend! More

by Sandra Cullen
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Olson
Report | Print
May 29, 2023 -

Lexus of Northborough responded

It is our pleasure to provide premier service, Sandra! Thanks for putting your trust in Michael and the team at Lexus of Northborough. We appreciate your recommendation and look forward to seeing you again soon!

May 23, 2023

I had a very pleasant experience from the very beginning building the car to the delivery , Mr Val is a very nice salesman to work with , no pushing and no games ! More

by Luka
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kevin McHale, Val Resulaj
Report | Print
May 23, 2023 -

Lexus of Northborough responded

Luka, we sincerely appreciate your five-star review for Lexus of Northborough! We're thrilled to hear that Val provided a seamless car-buying experience. Our team hopes you enjoy your new vehicle and don't hesitate to reach out if there is anything else we can do for you!

May 17, 2023

Lexus of Northborough is top class. People are extremely courteous, timely and efficient. Your car is cleaned great when returned. More

by Hybrid Boy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bethany Turgeon
Report | Print
May 17, 2023 -

Lexus of Northborough responded

We're thrilled to hear that you have had top-notch experiences with us. Our team at Lexus of Northborough is always working hard to provide efficient and courteous service to our customers. Thanks for your support!

May 16, 2023

Have had only positive experience with this dealer. This is my third Lexus which I love and will continue to buy! Thank you for great service! More

by Renee_gilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Olson
Report | Print
May 16, 2023 -

Lexus of Northborough responded

We're proud to have consistently provided you with a great buying experience, Renee! Thanks for trusting Lexus of Northborough. We look forward to seeing you again for your fourth Lexus purchase!

May 13, 2023

They took very good care of car. Communicated well and finished in a timely way. More

by Cookie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Deamicis, Ed Aldrich, Michael Olson, Joseph Steele, Bethany Turgeon, Alexander Martin, Adam Dziewit, Keisha Cornelio
Report | Print
May 15, 2023 -

Lexus of Northborough responded

Your review means a lot to us! Thank you for choosing Lexus of Northborough and for sharing your experience with our team. Drive safely until we see you again!

May 12, 2023

Joe provided excellent customer service for helping me fix the rear parking sensor issues on my es 350. More

by Karthik_r6
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joseph Steele
Report | Print
May 12, 2023 -

Lexus of Northborough responded

We're pleased to hear that Joe provided you with excellent customer service during your visit to Lexus of Northborough. We appreciate your praise and are happy that we could fix the sensor issue for you. Thank you for choosing us and we hope to see you next time!

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