Lexus of Northborough

When my wife and I stopped into the dealer to look at new vehicles we were very impressed with the professional and courteous manners of our salesman Kevin. He was very polite and did not pressure us in any vehicles we were very impressed with the professional and courteous manners of our salesman Kevin. He was very polite and did not pressure us in any manner, which is very refreshing when going into a dealership to purchase a new vehicle these days. I have been in for service 2 times since the purchase and have had very pleasant experiences with the parts and service departments. They are a very professional service facility that I think anyone would like to deal with. I wouldn't hesitate for a moment to recommend this dealership to others. I would return for service or for another new or used car purchase from this dealership. One of the most stress-free dealership environments I've ever been too. More

I found a used car in the paper that I wanted to look at and from the moment I called on it, to the follow up a few days after I purchased, I was treated like a celebrity. It was an amazing experience! I and from the moment I called on it, to the follow up a few days after I purchased, I was treated like a celebrity. It was an amazing experience! I hate car shopping and I was treated as though I was buying a brand new lexus and maybe someday I will because of this! The price was great, the people warm and welcoming, and the car is wonderful! Thank you Lexus of northboro and thank you Darryl and the other staff members for this unbelievable experience! We will be back and we will tell our friends! thank you thankyou! Sincerely, Beth Lamontagne of Auburn More

Had a great experience purchasing my Lexus. The process was quick and efficient. No pressure or hype. Once I had purchased the car, all the features were explained to me in detail. This is the way car b was quick and efficient. No pressure or hype. Once I had purchased the car, all the features were explained to me in detail. This is the way car buying should be. It was a classy experience from the minute I entered the dealership to the moment I left my with purchase. More

I was totally impressed with Kevin when we arrived at the Lexus dealer. I actually had no intentions of buying there, but my husband convinced me to go with him. Kevin was very 'laid back' , not 'pushy' at Lexus dealer. I actually had no intentions of buying there, but my husband convinced me to go with him. Kevin was very 'laid back' , not 'pushy' at all; just totally 'matter of fact' in showing us what a great product the Lexus is. It was definately a fantastic style.Susan Hoole More

I was in the market for a new Lexus. Not really being a fan of purchasing a new car, I wasn't really looking forward to the "event". That all changed when I pulled into Lexus of Northborough and met Pete fan of purchasing a new car, I wasn't really looking forward to the "event". That all changed when I pulled into Lexus of Northborough and met Pete Kelly. The car buying "event" turned into a car buying "experience". I am a huge fan of "above and beyond customer service". Pete and Lexus went well above my expectations and continue to do that when I take my car in for an oil change or just a car wash. I would highly recommend Lexus of Northborough and Peter Kelly if you're even just toying around with the idea of a different car. More

I love working with Peter Kelly! The first vehicle I bought from Pete, he drove 4 hours roundtrip to give me a test drive - that was 9 years ago and since then I have bought 3 more vehicles from him. P bought from Pete, he drove 4 hours roundtrip to give me a test drive - that was 9 years ago and since then I have bought 3 more vehicles from him. Pete loves and understand cars and he shares his passion with his clients. He is enthusiastic, polite and genuinely wants to help his customers find the right car. Northborough Lexus is first class - sales to service. Where else can you surf the net and have a great cup of coffee while waiting for an oil change! They know their prices and they listen to the client. It is a win-win situation all around. As a result of my experience, there is no way I will buy my next Lexus from any other dealer. You would be wise to check them out before making a final decision in your next car purchase! More

This car was purchased over the phone. We(company car) were dealing with 2 other local Lexus dealers at the same time. I was under the gun to close this deal in one day. Kevin Mchale was by far the best o were dealing with 2 other local Lexus dealers at the same time. I was under the gun to close this deal in one day. Kevin Mchale was by far the best of the 3 dealers. He was very professional and worked very hard to get this deal done on time and at the price we were looking to pay. No question this car was purchased at Northborough because because of the professional service and timely response we received. Even though dealership it 1.5 hours from home it will always be serviced at Northborough. Thank you, Matt Reilly More

I went to this dealership for service. I live on the North Shore and I was recommended by Bruce Slovin, the General Sales Manager, to go there for service. Gene Robbins exceeded my expectations for ser North Shore and I was recommended by Bruce Slovin, the General Sales Manager, to go there for service. Gene Robbins exceeded my expectations for service and I will definitely buy my new Lexus in Northborough because of the quality of the service and the professionalism at this dealership. More

I worked with Chris Schmitt to buy a used Lexus LS430. There was no need to sell me on that particular car. I had a 2002 that had, alas, been totaled. I saw this car on the internet and went to Northbor There was no need to sell me on that particular car. I had a 2002 that had, alas, been totaled. I saw this car on the internet and went to Northborough to drive it. I had the good fortune encountering Chris Schmitt. From the very beginning he was as helpful as he could have possibly been. He accompanied me on the test drive, made sure I was familiar with the novelties of this particular model, expedited the transaction at every step of the way and, perhaps most important of all, has called me at home on follow up calls at least three times making sure that I was happy, that the car was performing "as advertised." He has told me to contact him whenever I have the slightest concern and that is not an idle offer. I am completely confident that should the occasion arise, a call to him is all that will be required to right whatever situation may have arise. I cannot recommend Mr. Schmitt more strongly. I might add that Mr. Schmitt struck me as part of a culture of helpfulness that permeated Northborough. The feeling of wanting to be helpful but not wanting to be intrusive was palpable. When I'm ready for another car, Northborough will be the first place that I will look. Chris Schmitt will be the first person I contact. More

Kevin was very friendly and curteous throughout the whole process. He made sure the customer ( that's us) was comfortable and completely satisfied with the purchase. He was very prompt at returning our calls process. He made sure the customer ( that's us) was comfortable and completely satisfied with the purchase. He was very prompt at returning our calls and making sure our questions were answered in time. Since my purchase, I have recommended Kevin to two of my colleagues. The rest of the staff at the dealership also treated us well. What mattered most to us is that we were treated with respect. Of course, a good price for the purchase and a reasonable value for the trade in was icing on the cake. More