Lexus of Northborough

I originally purchase my vehicle certified used from Northboro Lexus with 58,000.00 miles…There was some issues with the exhaust and air-conditioning and the repairs were made as per the warrantee. No Northboro Lexus with 58,000.00 miles…There was some issues with the exhaust and air-conditioning and the repairs were made as per the warrantee. No questions asked no extra costs and no hidden fees. Thank You! My second experience was for a 90,000 mile service which includes the timing belt, water pump, oil change, filters, tire rotation etc. During the tire rotation they had discovered that the rear brakes had frozen calipers and that all the components calipers, rotors, pads and misc hardware needed to be replaced. Of course now my Lexus had 100,600.00 miles and was out of warrantee. Much to my surprise my service consultant Danny Blinn had me hold on to my loaner car and negotiated the repair of the rear brakes through Lexus. The repair was completed as promised and once again no questions, no hidden fees. Now keep in mind this was a used car! I feel I was treated no deferent than if I had purchased a fleet of vehicles from Lexus of Northboro. Danny and his team went above and beyond their call of duty and truly treated me the customer fairly and with respect. This is a difficult thing to find that in today’s day and age. Thank you and keep up the outstanding service. Frank Jodoin Holden, Ma More

Daniel Blinn is a fantastic service advisor. My family was a Lexus of Watertown customer for over 10 years and we changed over to Lexus of Northborough because of him. I actually ended up going to Lexus o was a Lexus of Watertown customer for over 10 years and we changed over to Lexus of Northborough because of him. I actually ended up going to Lexus of Northborough for a random issue, but after dealing with Daniel Blinn, I will never go back to Watertown. He was very professional, friendly, knowledgeable and their service pricing is a lot cheaper than Lexus of Watertown. Lexus of Watertown was going to charge me $650 for a 30k mile checkup. Lexus of Northborough was $350, with a $50 coupon ($300). Lexus of Northborough does 100% what is required in the manual/ what Lexus corp. says such as (rotate tires, oil change, change two filters and replace the brake fluid). Lexus of Watertown adds all of this extra so called service that is not even required by the Lexus manual. For example they rotate and “balance” tires and do some “multi point” checkup. Again, Lexus Corporate and the Lexus manual does not even suggest this so why does Lexus of Watertown do this? To make $$$$. Also, the service consultants at Lexus of Watertown are not friendly! Again, Daniel Blinn is great! More

The service department at Lexus of Northborough is amazing. I had to leave for an unplanned trip and just needed some routine maintenance done very quickly. (1 day of notice and my car was due for a amazing. I had to leave for an unplanned trip and just needed some routine maintenance done very quickly. (1 day of notice and my car was due for an oil change) I called Danny Blinn my service consultant and told him the situation. He booked me for an appt. the very next morning and the car was ready to pick 2 hours later!! He also arranged to have a valet service drop me off and pick me up from work while the service was going on. I was thrilled!! There were no hassles, downtime or waiting. Getting service done here is sooo easy!! More

Lexus of Northborough is extremely customer-focused and provides every comfort (visual and physical) a customer could imagine/want/need. Their staff is extremely friendly -- their smiling faces indicate t provides every comfort (visual and physical) a customer could imagine/want/need. Their staff is extremely friendly -- their smiling faces indicate they are happy to be there. Danny Blinn, my Service Consultant, is the absolute BEST I've ever had!!!! He is readily accessible; and, if I should get his VM, his return call is typically within 30 minutes-or-less. He is always very warm and professional (appearance and performance), making me feel he's glad to see or hear from me. I trust and know that, with Danny, my car is getting his full attention and best care possible. He always assures I have a "loaner" vehicle so servicing is never an inconvenience to me. I am a very happy/grateful customer, with many thanks to Danny Blinn. Jan Roberts 22 Meeting House Lane Southborough, MA 01772 janjim875@verizon.net 508-485-3979 More

Since Lexus of Northboro opened I have leased three vehicles from them and because of the consistent professionalism of Danny Blinn & others in the Service Department, I will continue to come back to t vehicles from them and because of the consistent professionalism of Danny Blinn & others in the Service Department, I will continue to come back to this Dealership. Mr. Blinn & the other service associates are always courteous, attentive and VERY helpful in every way and makes sure everything is taken care of. Danny Blinn is a great asset to Lexus of Northboro! More

Customer service is superior and overall experience has been great. No high pressure tactics makes it easy to purchase a car and makes you feel like you are being treated fairly. After sales service is g been great. No high pressure tactics makes it easy to purchase a car and makes you feel like you are being treated fairly. After sales service is great with easy to schedule service and easy access to loaner cars. More

Having my car serviced at Lexus of Northborough is a good experience. Danny Blinn, my Service Consultant, is always attentive. The service is done professionally the first time. I've purchase 3 cars from t experience. Danny Blinn, my Service Consultant, is always attentive. The service is done professionally the first time. I've purchase 3 cars from this dealership in the past five years and this is because of Danny Blinn and their exceptional service department. More

We weren't sure that we could afford a Lexus and Peter Kelly was on our side through the whole process. My wife and I never knew that buying a luxury vehicle could be so easy. We were so used to haggling Kelly was on our side through the whole process. My wife and I never knew that buying a luxury vehicle could be so easy. We were so used to haggling over price and begging for history reports. There was none of that at this dealership. We left very happy and we return every few months for service. We love it there. More

I have been buying/leasing vehicles from this dealership since 2004. The experience has been unique and extremely pleasant for both sales and service. This dealership values the customer relationship rather since 2004. The experience has been unique and extremely pleasant for both sales and service. This dealership values the customer relationship rather than just the sales quota. With each visit they remember you by name and ensure that all your needs are not only met but exceeded! They never dissapoint! I strongy recommend this dealership!! More

Lexus of Northborough is a perfect example of the kind of company I would like to work for. The seamless thread of great automobiles and fantastic service or sales is unrivaled in the industry. We have dri company I would like to work for. The seamless thread of great automobiles and fantastic service or sales is unrivaled in the industry. We have driven our share of expensive cars and spent enough time in service at other dealers. Lexus the car is the most problem free vehicle I ever owned. Lexus of Northborough is the most problem free sales and service dealership I have ever encountered. Lexus builds a superior product and Lexus of Northborough focus's on giving the finest customer relations. This spirit runs 24/7 and with each and every person in the dealership. Which to my way of thinking rubs off onto the customers. I have never been disappointed at this dealership. Lexus of Northborough is constantly raising their mark of excellence. They have a formula of management and staff which funnels down the concept of caring that goes 360 degrees. Lexus of Northborough has our sales and service business because they earned it from the first day and everyday thereafter. It is a pleasure to deal with them. More