Lexus of Northborough

I bought my 2004 RX330 at this dealership in May of 2003 and have been having service done here for 7 years. I can say with certainty that Danny Blinn (service) is why I keep coming back and why I will buy and have been having service done here for 7 years. I can say with certainty that Danny Blinn (service) is why I keep coming back and why I will buy my next car at Northboro. Service is unbelievable. The responsiveness and attentiveness is unmatched. I have 150,000 miles on the car and it runs great. Heading to 200,000+ miles and I know that Lexus service will continue to treat me like I just bought a new car each and every time I visit. I highly recommend this dealer, the car and Danny Blinn. More

My experience with Chris Schmitt has been outstanding! He has been consistently friendly and demonstrates a willingness to go beyond the call of duty. Though he was going on vacation the day after we fin He has been consistently friendly and demonstrates a willingness to go beyond the call of duty. Though he was going on vacation the day after we finalized the deal on the car, we waited until he returned before picking up the vehicle so that Chris would be the person concluding the transaction. My experience with each person at Lexus of Northborough reflects the highest degree of quality--with one exception: after my initial service, the car was "cleaned," but it was not "clean"--what I mean by that is that the exterior appeared to be hosed down ("washed" would be too generous a word) and the interior quickly vacuumed (I immediately found a small piece of white paper in plain view on the driver's side floor). I trust this is an anomaly. Overall, I would consider Lexus of Northborough as perhaps the finest dealership with which I have ever done business. More

I have to say thhat I have never had a relationship with a service professional that has been as beyond expectations as working with Danny Blinn at Lexus of Northborough. From the first time I went to the a service professional that has been as beyond expectations as working with Danny Blinn at Lexus of Northborough. From the first time I went to the dealer for service (I had purchsed the car elsewhere and had a VERY unsatisfactory experience) Danny has made getting my Lexus G470 serviced/maintained as enjoyable as possible. When I leave him a voice mail at 6am in the morning on my commute in to schedule an appointment, I typically have a callback from him on his commute by about 6:20am. He will always have a loaner vehicle available for me, and shows tremendous flexibility on when I return back to pick up my vehicle. I feel none of the service "upsell" pressures that I have felt at other dealers in the past, but he also knows that my car is a valuable asset, and will make sure that I don't defer important maintainence. The vehicle is always ready when promised. I can't say enough about how great by service experience has been at Lexus of Northborough, and this is why I will definitely buy my next new car there. Todd Brooks More

The service department at Lexus of Northborough is simply exceptional. Let me begin by saying that I live less than 3 miles away from Lexus of Watertown yet I choose to drive 30 miles to go to Northborough exceptional. Let me begin by saying that I live less than 3 miles away from Lexus of Watertown yet I choose to drive 30 miles to go to Northborough for service. Mariel is extremely attentive to detail, always remembering even the smallest things and ensuring that repairs and maintenance are completed properly. No matter the size of the problem, from a large recall job to a small rattle that may not bother anyone else but me (I am a little "special" that way), Mariel and the team will always put the extra effort to ensure that issues are detected and resolved. This has been my experience time and again with different Lexus vehicles that my wife and I service there, and I have been dealing with Mariel for years. In the shop, I have dealt with Bill, the shop foreman, on multiple occasions, and he has resolved multiple issues on our cars and has always explained things clearly and in detail. I also once dealt with Cameron, the technician who troubleshot an annoying squeak in my wife's car (extra factory option on GS models!) and fixed it without any issues. These gentlemen are very knowledgeable and professional. Last, but certainly not least, Gene Stewart Robbins, the service director, has always been a pleasure to deal with and always makes you feel welcome at the dealership. More

I originally purchase my vehicle certified used from Northboro Lexus with 58,000.00 miles…There was some issues with the exhaust and air-conditioning and the repairs were made as per the warrantee. No Northboro Lexus with 58,000.00 miles…There was some issues with the exhaust and air-conditioning and the repairs were made as per the warrantee. No questions asked no extra costs and no hidden fees. Thank You! My second experience was for a 90,000 mile service which includes the timing belt, water pump, oil change, filters, tire rotation etc. During the tire rotation they had discovered that the rear brakes had frozen calipers and that all the components calipers, rotors, pads and misc hardware needed to be replaced. Of course now my Lexus had 100,600.00 miles and was out of warrantee. Much to my surprise my service consultant Danny Blinn had me hold on to my loaner car and negotiated the repair of the rear brakes through Lexus. The repair was completed as promised and once again no questions, no hidden fees. Now keep in mind this was a used car! I feel I was treated no deferent than if I had purchased a fleet of vehicles from Lexus of Northboro. Danny and his team went above and beyond their call of duty and truly treated me the customer fairly and with respect. This is a difficult thing to find that in today’s day and age. Thank you and keep up the outstanding service. Frank Jodoin Holden, Ma More

Daniel Blinn is a fantastic service advisor. My family was a Lexus of Watertown customer for over 10 years and we changed over to Lexus of Northborough because of him. I actually ended up going to Lexus o was a Lexus of Watertown customer for over 10 years and we changed over to Lexus of Northborough because of him. I actually ended up going to Lexus of Northborough for a random issue, but after dealing with Daniel Blinn, I will never go back to Watertown. He was very professional, friendly, knowledgeable and their service pricing is a lot cheaper than Lexus of Watertown. Lexus of Watertown was going to charge me $650 for a 30k mile checkup. Lexus of Northborough was $350, with a $50 coupon ($300). Lexus of Northborough does 100% what is required in the manual/ what Lexus corp. says such as (rotate tires, oil change, change two filters and replace the brake fluid). Lexus of Watertown adds all of this extra so called service that is not even required by the Lexus manual. For example they rotate and “balance” tires and do some “multi point” checkup. Again, Lexus Corporate and the Lexus manual does not even suggest this so why does Lexus of Watertown do this? To make $$$$. Also, the service consultants at Lexus of Watertown are not friendly! Again, Daniel Blinn is great! More

The service department at Lexus of Northborough is amazing. I had to leave for an unplanned trip and just needed some routine maintenance done very quickly. (1 day of notice and my car was due for a amazing. I had to leave for an unplanned trip and just needed some routine maintenance done very quickly. (1 day of notice and my car was due for an oil change) I called Danny Blinn my service consultant and told him the situation. He booked me for an appt. the very next morning and the car was ready to pick 2 hours later!! He also arranged to have a valet service drop me off and pick me up from work while the service was going on. I was thrilled!! There were no hassles, downtime or waiting. Getting service done here is sooo easy!! More

Since Lexus of Northboro opened I have leased three vehicles from them and because of the consistent professionalism of Danny Blinn & others in the Service Department, I will continue to come back to t vehicles from them and because of the consistent professionalism of Danny Blinn & others in the Service Department, I will continue to come back to this Dealership. Mr. Blinn & the other service associates are always courteous, attentive and VERY helpful in every way and makes sure everything is taken care of. Danny Blinn is a great asset to Lexus of Northboro! More

Lexus of Northborough is extremely customer-focused and provides every comfort (visual and physical) a customer could imagine/want/need. Their staff is extremely friendly -- their smiling faces indicate t provides every comfort (visual and physical) a customer could imagine/want/need. Their staff is extremely friendly -- their smiling faces indicate they are happy to be there. Danny Blinn, my Service Consultant, is the absolute BEST I've ever had!!!! He is readily accessible; and, if I should get his VM, his return call is typically within 30 minutes-or-less. He is always very warm and professional (appearance and performance), making me feel he's glad to see or hear from me. I trust and know that, with Danny, my car is getting his full attention and best care possible. He always assures I have a "loaner" vehicle so servicing is never an inconvenience to me. I am a very happy/grateful customer, with many thanks to Danny Blinn. Jan Roberts 22 Meeting House Lane Southborough, MA 01772 janjim875@verizon.net 508-485-3979 More

Customer service is superior and overall experience has been great. No high pressure tactics makes it easy to purchase a car and makes you feel like you are being treated fairly. After sales service is g been great. No high pressure tactics makes it easy to purchase a car and makes you feel like you are being treated fairly. After sales service is great with easy to schedule service and easy access to loaner cars. More