Lexus of Northborough

I've had my car serviced in Northborough for the last few years and Danny Blinn always makes sure that my car is very well taken care of. It's because of Danny's honesty and expertise that motivate me to mak years and Danny Blinn always makes sure that my car is very well taken care of. It's because of Danny's honesty and expertise that motivate me to make the trip to the Northborough dealership from Boston. It's definitely worth the trip! More

I have purchased two vehicles from Lexus of Northborough and have had all of my service and maintenance work performed there because I get outstanding service each and every time from Danny Blinn. When I dr and have had all of my service and maintenance work performed there because I get outstanding service each and every time from Danny Blinn. When I drop my car off for service, Danny has the loaner car all set up and I am in and out within 15 minutes every time. In my experience, I have never seen better customer service anywhere. In the rare instance, that I've had to return for follow up service, Danny does whatever it takes to make it right. As long as Danny Blinn is at Lexus of Northborough, I'm a customer for life. Danny is a pleasure to deal with and sets the standard that many can only hope to achieve. More

I absolutely concur with the rave reviews for Danny Blinn, who sets the standard for all service professionals in any industry. I know that the owner of Lexus of Northborough values the excellence in Blinn, who sets the standard for all service professionals in any industry. I know that the owner of Lexus of Northborough values the excellence in service ratings attributed to his dealership . . the driver for those ratings is the customer focused service promoted by Danny Blinn in particular. Danny has always gone out of his way to ensure that my service experience at Lexus of Northborough has been flawless-in each case investing that extra attention to detail and empathy toward my needs as a customer to make the experience not only totally hassle-free but enjoyable. He is the reason I will always make Lexus of Northborough my dealership! Thank you, Danny for being the best in what you do! best, Pat Gray More

The service I have received at Lexus of Northborough has always been exceptional. A big part of that is the treatment I get from Danny Blinn. Over the years we have had four Lexus and have had all of then always been exceptional. A big part of that is the treatment I get from Danny Blinn. Over the years we have had four Lexus and have had all of then serviced at Lexus of Northborough. Whenever I call to get a service appointment Danny is always more than accommodating with a prompt appointment and a loaner car, which without exception has been a Lexus. He also keeps you updated with the progress and different service options if necessary. We are a three car family that until recently was all Lexus. I recently got a BMW M3 and I have to say the ownership experience with the BMW is no where near as pleasant as with Lexus and it all comes down to the treatment I get from Danny. When it comes time to replace the BMW the is a good chance it will be a Lexus mainly for the much more pleasant ownership experience. More

I have leased 2 cars from Lexus of northborough and would never consider another dealer. Danny Blinn has been my service advisor for both cars and I wouldn't want it any other way. He is so friendly, helpf never consider another dealer. Danny Blinn has been my service advisor for both cars and I wouldn't want it any other way. He is so friendly, helpful, professional and kind. Danny always goes out of his way to accomodate me. He is the reason I drive from newton for my service. More

I bought a new Lexus LS460 in July of 2007 from Lexus of Northborough. My buying experience was truly pleasurable thanks to the efforts of the owner of the dealership. Every commitment made to me at the tim Northborough. My buying experience was truly pleasurable thanks to the efforts of the owner of the dealership. Every commitment made to me at the time of purchase was fulfilled. I would not consider taking my car anywhere else for service solely due to the attention I have received from Danny Blin and their service team. He is extremely responsive and flexible when it comes to scheduling routine maintenance appointments. He is always willing to go above and beyond the call of duty to make the experience as convenient for me as possible. From the car check-in process, to the waiting time communication, through to the review of the work performed and payment the entire process is all about the customer. I could not recommend a dealer more highly than the team at Lexus of Northborough. More

I bought my 2004 RX330 at this dealership in May of 2003 and have been having service done here for 7 years. I can say with certainty that Danny Blinn (service) is why I keep coming back and why I will buy and have been having service done here for 7 years. I can say with certainty that Danny Blinn (service) is why I keep coming back and why I will buy my next car at Northboro. Service is unbelievable. The responsiveness and attentiveness is unmatched. I have 150,000 miles on the car and it runs great. Heading to 200,000+ miles and I know that Lexus service will continue to treat me like I just bought a new car each and every time I visit. I highly recommend this dealer, the car and Danny Blinn. More

My experience with Chris Schmitt has been outstanding! He has been consistently friendly and demonstrates a willingness to go beyond the call of duty. Though he was going on vacation the day after we fin He has been consistently friendly and demonstrates a willingness to go beyond the call of duty. Though he was going on vacation the day after we finalized the deal on the car, we waited until he returned before picking up the vehicle so that Chris would be the person concluding the transaction. My experience with each person at Lexus of Northborough reflects the highest degree of quality--with one exception: after my initial service, the car was "cleaned," but it was not "clean"--what I mean by that is that the exterior appeared to be hosed down ("washed" would be too generous a word) and the interior quickly vacuumed (I immediately found a small piece of white paper in plain view on the driver's side floor). I trust this is an anomaly. Overall, I would consider Lexus of Northborough as perhaps the finest dealership with which I have ever done business. More

I have to say thhat I have never had a relationship with a service professional that has been as beyond expectations as working with Danny Blinn at Lexus of Northborough. From the first time I went to the a service professional that has been as beyond expectations as working with Danny Blinn at Lexus of Northborough. From the first time I went to the dealer for service (I had purchsed the car elsewhere and had a VERY unsatisfactory experience) Danny has made getting my Lexus G470 serviced/maintained as enjoyable as possible. When I leave him a voice mail at 6am in the morning on my commute in to schedule an appointment, I typically have a callback from him on his commute by about 6:20am. He will always have a loaner vehicle available for me, and shows tremendous flexibility on when I return back to pick up my vehicle. I feel none of the service "upsell" pressures that I have felt at other dealers in the past, but he also knows that my car is a valuable asset, and will make sure that I don't defer important maintainence. The vehicle is always ready when promised. I can't say enough about how great by service experience has been at Lexus of Northborough, and this is why I will definitely buy my next new car there. Todd Brooks More

The service department at Lexus of Northborough is simply exceptional. Let me begin by saying that I live less than 3 miles away from Lexus of Watertown yet I choose to drive 30 miles to go to Northborough exceptional. Let me begin by saying that I live less than 3 miles away from Lexus of Watertown yet I choose to drive 30 miles to go to Northborough for service. Mariel is extremely attentive to detail, always remembering even the smallest things and ensuring that repairs and maintenance are completed properly. No matter the size of the problem, from a large recall job to a small rattle that may not bother anyone else but me (I am a little "special" that way), Mariel and the team will always put the extra effort to ensure that issues are detected and resolved. This has been my experience time and again with different Lexus vehicles that my wife and I service there, and I have been dealing with Mariel for years. In the shop, I have dealt with Bill, the shop foreman, on multiple occasions, and he has resolved multiple issues on our cars and has always explained things clearly and in detail. I also once dealt with Cameron, the technician who troubleshot an annoying squeak in my wife's car (extra factory option on GS models!) and fixed it without any issues. These gentlemen are very knowledgeable and professional. Last, but certainly not least, Gene Stewart Robbins, the service director, has always been a pleasure to deal with and always makes you feel welcome at the dealership. More