Lexus of Northborough

I own my third Lexus which is an RX 330. I had my first two serviced at Lexus of Watertown and Lexus of Norwood. Both of them combined could never give the level of service that Lexus of Northboro does. two serviced at Lexus of Watertown and Lexus of Norwood. Both of them combined could never give the level of service that Lexus of Northboro does. Danny Blinn is number one in my book. He is always a pleasure to work with. He always greets you with a smile. I brought my RX in for service and mentioned that the ride seemed noiser than usual. He took it upon himself to have the RX looked over carefully and found that there was a problem with a rear ball joint. He also looked at the history of the RX and found that this was a warranty covered issue. My next car will be a Lexus, and I will purchase it form Lexus of Nothboro becuase I know that the sales staff anf especially the service staff are number one. I recommend Lexus of Northboro to all my friends. More

The service department at Lexus of Northborough is second to none. Gene, Mike and in particular Danny Blinn make make it a pleasure to have your vehicle serviced at this dealership. I am a New Hampshire to none. Gene, Mike and in particular Danny Blinn make make it a pleasure to have your vehicle serviced at this dealership. I am a New Hampshire resident and am on my fifth Lexus. The first three were purchased and serviced at a dealership in Danvers, Ma which is much closer to where I live. The service department was good but nothing like Northborough. One day I was having #3 serviced and was in the market for #4. I walked the front parking lot for 10-15 minutes found a car I liked went in and practically had to beg a salesman to come out and show me the car. I quickly realized that the salesman was more interested in returning to the showroom to resume the sports conversation he was having with the other salesman that I had interrupted. The next day I drove to Lexus of Northborough and found the same car. Paul Robertson came out, was cordial, (no pressure), knew the car inside and out and made a sale on the spot. I was totally BLOWN away when I started having my car serviced in Northborough. Gene Robbins does a great job but my first service experience with Danny Blinn was extrordinary. Danny is friendly, knowledgebale and treats every customer as he might a family member or best friend. More

the service dept has done an excellent job in maintaining my car. they take care of all the necessary scheduled car services and can pinpoint a problem and correct it or fix it. The mechanics are well train my car. they take care of all the necessary scheduled car services and can pinpoint a problem and correct it or fix it. The mechanics are well trained and very knowledgeable and I feel that I am getting the best service possible. More

Mike Olsen has provided exceptional service over years for me. He squeezes me in when necessary and helps with emergencies like flat tires. He is always friendly and quick to get me in and out. He is also for me. He squeezes me in when necessary and helps with emergencies like flat tires. He is always friendly and quick to get me in and out. He is also helpful when odd things happen. He recently pulled a mouse nest out of my vents. Mike is about the most efficient service person I have ever met. More

The service I receive from Danny Blinn at Lexus of Northborough is extraordinary. He is knowledgeable, helpful, friendly and professional. Danny always goes out of his way to meet my service needs a Northborough is extraordinary. He is knowledgeable, helpful, friendly and professional. Danny always goes out of his way to meet my service needs and his attention to detail is first-class. He is honest and forthright with his customers. Danny is the reason I service my vehicle at Lexus of Northborough. Danny sets the standard for all service professionals in the industry. He deserves to receive the J.D. Power and Associates award for customer satisfaction. There's no better service advisor than Danny Blinn. Hands down. Julie Marsh More

Danny and all of the staff at Lexus of Northborough have always treated me great. I have owned many many different cars in the last 40 years, including Fords, Buicks, Accuras and Hondas and this experience always treated me great. I have owned many many different cars in the last 40 years, including Fords, Buicks, Accuras and Hondas and this experience with my ES350 and Lexus of Northborough has been my best. Many times when I have come in for service danny anticipates what needs to be done, make great recommendations and takes great care to listen and understand what I need top have done. I have enjoyed the loaner process often and it works very smoothly at Lexus of Northborough. More

I am on my 4th Lexus vehicle. Besides being a great vehicle to drive, I choose to do business with Lexus of Northboro because of Dan Blynn. Danny goes the extra mile to make sure I am taken care of as vehicle to drive, I choose to do business with Lexus of Northboro because of Dan Blynn. Danny goes the extra mile to make sure I am taken care of as a customer. He is available for questions day or night and makes the whole service experience hassle free. He gets me in and out of the dealership in minutes. He's extremely organized and knowledgeable when it comes to any issue with my Lexus, of which there are few because its such a great car. He's also put me in touch with the right sales personnel their to make my lease transactions go quickly and smoothly. Danny gives the phrase "there are still some good people left in this world" new meaning. He genuinely cares about his customers. As long as Danny is at Lexus of Northboro I know I'm going to receive the kind of service I expect from a Lexus dealership. If anyone reading this is looking for a great vehicle to drive and someone that makes the maintenance service aspect of owning or leasing a vehicle painless, give Dan Blynn a call at Lexus of Northboro. You'll be glad you did. More

Whenever I had a reaso to bring my car in for a repair or service I have been dealing with Danny. He has been always extremely responsive, reliable, friendly, and knowledgeable! It has been and is always a p service I have been dealing with Danny. He has been always extremely responsive, reliable, friendly, and knowledgeable! It has been and is always a pleasure to deal with him! Besides the personal attention given at Lexus of Northboro, the entire experience in dealing with this dealer is very positive. Plase keep up that good work which is underlined by the understanding that keeping a customer is always more cost effective than going after a new one. Bernie Mieth More

The best dealership I have ever been to, they treated me very well, always asked if I needed a loaner for the day, always cleaned my car before they released it. I have a 1997 LS 400 with 390,000 miles on very well, always asked if I needed a loaner for the day, always cleaned my car before they released it. I have a 1997 LS 400 with 390,000 miles on it. All the staff were great, including the cashier. I never got a repair without a courtesy call to tell me how much the repair was going to cost. I have been to other dealers, and this one, by far, is the best. Most other Lexus dealers don't take a personal interest in making sure you are comfortable while you wait for your car to be serviced. More

I have been a customer at Lexus of Northborough since I bought a 2005 ES330 there in 2004. I have had all my service performed there and have always been pleased with the encounters and the service. Alth bought a 2005 ES330 there in 2004. I have had all my service performed there and have always been pleased with the encounters and the service. Although the internet quotes I received from the other local dealers were all initially lower, I returned to Northborough because of my positive experiences there. And my positive experiences there were surpassed during my recent purchase of an ES350. Everyone was extremely professional, helpful and pleasant throughout the process. I would like to especially commend Michael Fuller, who has gone above and beyond even what I have come to expect from Lexus. He was very thorough during my test drive. He made the "trauma" of buying a car painless and even pleasant during our negotiations. My purchase involved waiting for the vehicle I wanted to arrive in New Jersey and then having it transported here. Michael kept me informed of the status and was very patient (I was more than slightly excited and anxious). He answered my emails promptly - even when I emailed him after hours and did not expect an answer until the following day. He suggested a schedule for the paperwork and receipt of the car which would minimize my time there. He was very thorough during the explanation of the car, including the setting up of the bluetooth phone system (to this technologically-challenged customer) - he had us all laughing. In terms of professionalism, communications, follow-up, and all-around quality, I could not have been more pleased. More