Lexus of Northborough

Irving and Kevin were wonderful to work with and refreshing to spend time with after spending 3 weekends of car shopping at other car dealerships. Kevin's response time to questions via email was e refreshing to spend time with after spending 3 weekends of car shopping at other car dealerships. Kevin's response time to questions via email was exceptional. Irving was extremely knowledgeable and most importantly, made our test driving experience fun and without pressure. My only wish was that they came up higher on the trade value. One thing is certain, if Irving is still working at Lexus of Northborough when I'm ready to purchase another vehicle, he has guaranteed a future sale! More

My experience with Northborough Lexus was excellent. The team at Northborough Lexus (Nathan Roseberry, Roman Medynski and Stu Green) was friendly, curtious and profesional to work with. I would highly reco team at Northborough Lexus (Nathan Roseberry, Roman Medynski and Stu Green) was friendly, curtious and profesional to work with. I would highly recommend Lexus of Northbrough for a truly exemplary car buying exeperience. More

I needed to dissolve my lease due to mileage issue and Nathan and the sales manager were very interested in working with me to get into another lease I could afford. Everyone is friendly and helpful. The Nathan and the sales manager were very interested in working with me to get into another lease I could afford. Everyone is friendly and helpful. The waiting area for service is comfortable and spacious. More

I had my car serviced at Lexus of Northborough when it was still under warranty. The experience was always pleasant. When I needed to get a car quickly, I saw that they had a Certified Used Lexus LS430 was still under warranty. The experience was always pleasant. When I needed to get a car quickly, I saw that they had a Certified Used Lexus LS430 that looked perfect for me. Nathan was quite helpful and low key. No hard sell, and they were willing to negotiate and I feel I got a good deal. I am very happy with the experience. More

The folks at Lexus of Northborough were very friendly, upfront and easy to work with. The negotiation process was straghtforward and fair. Finding the right model with all the features too some time but i upfront and easy to work with. The negotiation process was straghtforward and fair. Finding the right model with all the features too some time but in the end I got the car I wanted. I would highly recommend them for a new car purchase! More

I have been using there srevice department for five years and have always received outstanding advice and service. The service consultants have all been very helpfull and always conduct themselves in a very and have always received outstanding advice and service. The service consultants have all been very helpfull and always conduct themselves in a very proffesonal maner. I will continue to avail myself of there service. More

All work on the vehicle performed at dealer per service records and the car was without being certified by Lexus, certainly looked it when inspected by outside mechanic. The vehicle was prepared for del records and the car was without being certified by Lexus, certainly looked it when inspected by outside mechanic. The vehicle was prepared for delivery, registered out of state and delivered in a timely manner. Chris Schmitt, dealer sales person, was very helpful throughout the whole process of purchasing and followed up with phone calls and Lexus card to be sure that I was aware of his being available for any service that might be needed. The dealership process was fast and professional. More

Working with salesman Irving Espinosa was an extremely positive experience and I highly recommend him to anyone looking for excellent customer service. Irving was incredibly knowledgeable about the car I positive experience and I highly recommend him to anyone looking for excellent customer service. Irving was incredibly knowledgeable about the car I bought (2008 Lexus RX 400 hybrid). After the deal was done he spent extra time going over all of the features of the car, teaching me how to use the navigation especially. He also did a great job making sure any imperfections on the car were repaired since it's a certified pre-owned vehicle. His attention to detail really sets him apart from other salesmen. He may be young but he knows what he is doing!!! More

The best car experience I've had in my life. This is my family sixth car in 25 years ( Honda prelude, 2 Honda accords, Acura TL and Acura MDX and Nissan Murano). I will recommend this dealership to all my family sixth car in 25 years ( Honda prelude, 2 Honda accords, Acura TL and Acura MDX and Nissan Murano). I will recommend this dealership to all my co-workers and friends. The entire staff was outstanding. I am very pleased with the customer service, follow up, attention to detail and integrity. More

Straightforward and informative sales discussion. Straightforward and short negotiation. Simple and clear options discussion as well. Irving represents Lexus of Northborough very well. We were ple Straightforward and short negotiation. Simple and clear options discussion as well. Irving represents Lexus of Northborough very well. We were pleasantly suprised with the simple and short way we could do business. Thank you all for your help and your prefessionalism - More