Lexus of Northborough

All work on the vehicle performed at dealer per service records and the car was without being certified by Lexus, certainly looked it when inspected by outside mechanic. The vehicle was prepared for del records and the car was without being certified by Lexus, certainly looked it when inspected by outside mechanic. The vehicle was prepared for delivery, registered out of state and delivered in a timely manner. Chris Schmitt, dealer sales person, was very helpful throughout the whole process of purchasing and followed up with phone calls and Lexus card to be sure that I was aware of his being available for any service that might be needed. The dealership process was fast and professional. More

Working with salesman Irving Espinosa was an extremely positive experience and I highly recommend him to anyone looking for excellent customer service. Irving was incredibly knowledgeable about the car I positive experience and I highly recommend him to anyone looking for excellent customer service. Irving was incredibly knowledgeable about the car I bought (2008 Lexus RX 400 hybrid). After the deal was done he spent extra time going over all of the features of the car, teaching me how to use the navigation especially. He also did a great job making sure any imperfections on the car were repaired since it's a certified pre-owned vehicle. His attention to detail really sets him apart from other salesmen. He may be young but he knows what he is doing!!! More

The best car experience I've had in my life. This is my family sixth car in 25 years ( Honda prelude, 2 Honda accords, Acura TL and Acura MDX and Nissan Murano). I will recommend this dealership to all my family sixth car in 25 years ( Honda prelude, 2 Honda accords, Acura TL and Acura MDX and Nissan Murano). I will recommend this dealership to all my co-workers and friends. The entire staff was outstanding. I am very pleased with the customer service, follow up, attention to detail and integrity. More

Straightforward and informative sales discussion. Straightforward and short negotiation. Simple and clear options discussion as well. Irving represents Lexus of Northborough very well. We were ple Straightforward and short negotiation. Simple and clear options discussion as well. Irving represents Lexus of Northborough very well. We were pleasantly suprised with the simple and short way we could do business. Thank you all for your help and your prefessionalism - More

I had the pleasure of working with Mr. Espinosa recently on the purchase of a preowned Lexus. He was personable, considerate, knowledgable, and extremely professional. He was consistently available (within on the purchase of a preowned Lexus. He was personable, considerate, knowledgable, and extremely professional. He was consistently available (within minutes) to any questions or concerns throughout the process, including 10pm in the evening via email. My experience at this dealership across the board was one of professionalism and efficiency. This car dealership should be a model for it's competitors. Thanks and I love my car. Cindy Halloran More

From the moment I walked in, I knew the experience buying a car at Lexus of Northborough would be a good one. My salesman Irving Espinosa was very helpful, knowledgeable, and we ended up in a Certified Pre- a car at Lexus of Northborough would be a good one. My salesman Irving Espinosa was very helpful, knowledgeable, and we ended up in a Certified Pre-Owned Lexus RX 400h hybrid. There were a few issues with the vehicle that were taken care of within a day, and the service there is top notch (Thanks Ron McGill). I also received a personal letter from the owner thanking me for my business and letting me know I could call him personally if there was a problem. I have purchased many Toyota vehicles, and the experience at Lexus is beyond comparison. Lexus of Northborough is a model of how a dealership should be run in an ideal world. My wife and I commented to each other on the ride home from the dealership how awe-struck we were at the service we had received, from the valet that greets you when you drop off your car, to the receptionist and cashier. Kudos to Mitch Cook and his entire staff. They have made a customer for life! More

Great sales and service staff. Over the years my wife and I have purchased dozens of new, mostly luxury cars. The sales and service team at this dealership are clearly the best we have ever dealt with o and I have purchased dozens of new, mostly luxury cars. The sales and service team at this dealership are clearly the best we have ever dealt with over all the years and all the new cars. I do not understand the minimum 250 character limit. More

This was the best car buying experience that my husband and I have ever had. Chris was highly knowledgeable about the vehicle and answered all questions immediately. We truly felt like Chris was a partneri and I have ever had. Chris was highly knowledgeable about the vehicle and answered all questions immediately. We truly felt like Chris was a partnering with us and not trying to "sell" a car. I will continue to purchase vehicles from him for as long as he continues working! I have already referred him to several friends/family and will continue doing so for a long time. Chris made us feel comfortable and our time with him was enjoyable. We felt like we developed a long last connection! Thank you Chris!!!! More

This is our second purchase from Lexus of Northborough and Anjula. We have had excellent experiences with the dealership and Anjula, and would recommend both to others. Service department is also highly and Anjula. We have had excellent experiences with the dealership and Anjula, and would recommend both to others. Service department is also highly recommended - very efficient and professional. All staff members we have dealt with have been courteous and helpful. More

Our recent car purchase represents the fifth Lexus that Our recent car purchase represents the fifth Lexus that we've owned throughout the last 25 years. And although we've enjoyed driving these cars, we Our recent car purchase represents the fifth Lexus that we've owned throughout the last 25 years. And although we've enjoyed driving these cars, we haven't purchased all of them from the same dealer. Our expectations are high - not only for our cars but also for those selling and servicing them. That's why the last three cars have been purchased through Mitch Cook. We followed him from Rhode Island to Massachusetts because we felt that he and his staff have shown a commitment to providing customer service by their professionalism, forthright responses to questions, and "follow-through" with the customer - before and after the sale. His entire staff acts in a true "team" fashion by providing expertise as needed. Everyone in sales, management and service work together to provide a positive experience for the customer. We have been very pleased with our purchase and will continue to recommend Lexus of Northborough to our friends. More