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Lexus of Northborough
Northborough, MA
726 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 03, 2012
This dealership has phenomenal customer service, both in sales and the service department. I've been thoroughly impressed with all of my Lexus of Northborough interactions for the past four years. I have n sales and the service department. I've been thoroughly impressed with all of my Lexus of Northborough interactions for the past four years. I have never felt inconvenienced and they consistently impress me with the measures they take to keep their customers happy. I recently brought my mother in to purchase a pre-owned car and Darryl Newman did not disappoint! Another Lexus lover was born. I love my Lexus, but this dealership is why I'll only drive a Lexus from Lexus of Northborough from now on. More
by dcolesco
Employees Worked With
Darryl Newman
April 03, 2012
This was our second purchase of a Lexus. While we evaluated other cars and dealers, we ended up back at Lexus of Northboro. Their sales and service experience is the best we have encountered. They evaluated other cars and dealers, we ended up back at Lexus of Northboro. Their sales and service experience is the best we have encountered. They treat their customers like gold and having had past experience with their service department, we knew we would be treated fairly and honestly. More
by 4moriarty
Employees Worked With
Darryl Newman
April 02, 2012
This is by far THE BEST new car lease experience I have ever had. Completely low pressure, amazing customer service and great deal. I would recommend not only this dealer to everyone but also the sales r ever had. Completely low pressure, amazing customer service and great deal. I would recommend not only this dealer to everyone but also the sales rep. I have never had any car purchase go so well. The car itself is also completely beautiful. I am even looking forward to bringing it in for its 5k service everyone is so nice!! They are a complete class act. More
by dickind
Employees Worked With
Anjula Amarasinghe, Anjula Amarasinghe
April 01, 2012
My wife and I have purchased many cars over the past 30 years and this was by far our best experience. Anjula was patient and thorough. He answered our many questions with knowledge and explained the vario years and this was by far our best experience. Anjula was patient and thorough. He answered our many questions with knowledge and explained the various features in detail. The dealership gave us a good price for our trade-in and we are very happy with the RX350 we purchased. In addition we believe the service the dealership will provide will be excellent. More
by BarryCole227
Employees Worked With
Anjula Amarasinghe
March 26, 2012
My mom and dad recently bought a new Lexus from your dealership. I don't know the name of their sales person but I just Want to commend your dealership in how they handled the sale from beginning to en dealership. I don't know the name of their sales person but I just Want to commend your dealership in how they handled the sale from beginning to end. My husband and I were very nervous Because we were not able to be there with them for the transaction for fear that something would go horribly wrong as they Usually do at most dealerships. But everything went smooth and they were treated very professionally. My next car will be from Lexus of Northborough! More
by Jpetrowicz
Employees Worked With
Not sure of employee names
March 25, 2012
One of the worst car buying experiences we have ever had. We were negotiating a $20,000 car and during negotiations the manager walked up to us and told us that the car had already been sold to someone else, We were negotiating a $20,000 car and during negotiations the manager walked up to us and told us that the car had already been sold to someone else, behind our back while we were tinking of buying it! Had this negotiation not worked out we were contemplating buying a $30,000 car, which was our second preference from them... Their loss... More
by VT999
Employees Worked With
Ed and Glen
March 24, 2012
I have purchased three Lexus vehicles from this dealer and this is my second purchase working with Anjula Amarasinghe. The dealership is wonderful and Anjula has made the process of purchasing a new vehic and this is my second purchase working with Anjula Amarasinghe. The dealership is wonderful and Anjula has made the process of purchasing a new vehicle easy. I leave with all questions answered and with the knowledge that I have a great vehicle (exactly the one I wanted) with a great dealership backing it up. The service is also wonderful and I have had great experiences with many of the service employees. I would recommend this highly recommend this dealer and highly recommend Anjula. More
by goldrx
Employees Worked With
Anjula Amarasinghe
November 21, 2011
If you go to Irving you won't have to deal with any games and any nonsense that you always have to deal with buying a car. I was nervous going in there and I thought it was going to be a painful process. I w and any nonsense that you always have to deal with buying a car. I was nervous going in there and I thought it was going to be a painful process. I was afraid that they were going to play games but I ended up having a wonderful experience. Irving was very nice, respectful and friendly. I went there just to check out the car I wanted but I ended buying a car that day. They gave me a good price for my trade in and the Lexus RX350. I drove there all the way from waltham and it was so worth it. More
by Fulya
Employees Worked With
Irving Espinoza
October 13, 2011
Danny and Mike have been my Service Consultants for many years. Cannot say enough about their outstanding service and desire to make my service visits as quick and easy as possible. I really appreciate al years. Cannot say enough about their outstanding service and desire to make my service visits as quick and easy as possible. I really appreciate all that they have done for me, and would not consider going anywhere else for service or sales. I am on my third Lexus from Lexus of Northborough. I have never had a bad experience at this dealership and commend them for their professional, courteous service. Thanks! Kim More
by kferg1294
Employees Worked With
Danny Blinn
September 19, 2011
The response of the staff was great. Darryl came out on a Sunday night & made us feel welcome but not pressured. He was friendly, knowlegable, bu.t laid back enough, I hate shopping cars but Darryl made it n Sunday night & made us feel welcome but not pressured. He was friendly, knowlegable, bu.t laid back enough, I hate shopping cars but Darryl made it nice. He followed Up promptly but wasn't overbearing & understood our desires & needs. We met test drove another used car(09 Acure MDX) all the while he never talked it down or tryed to sway us he was knowledgable about the MDX but in the end the Lexus RX 350 spoke for itself.Everyone Was great in all departments throughout the sales process and none begain before 7:00PM. The night we purchased we were the last ones out close to 9:00. Great job Lexus Of Northbrough we will be back. And yes we will tell tell our friends, actually we already have. Thanks,Darryl & staff. More
by rparabicoli
Employees Worked With
Darryl Newman
