Lexus of Northborough

If you go to Irving you won't have to deal with any games and any nonsense that you always have to deal with buying a car. I was nervous going in there and I thought it was going to be a painful process. I w and any nonsense that you always have to deal with buying a car. I was nervous going in there and I thought it was going to be a painful process. I was afraid that they were going to play games but I ended up having a wonderful experience. Irving was very nice, respectful and friendly. I went there just to check out the car I wanted but I ended buying a car that day. They gave me a good price for my trade in and the Lexus RX350. I drove there all the way from waltham and it was so worth it. More

Danny and Mike have been my Service Consultants for many years. Cannot say enough about their outstanding service and desire to make my service visits as quick and easy as possible. I really appreciate al years. Cannot say enough about their outstanding service and desire to make my service visits as quick and easy as possible. I really appreciate all that they have done for me, and would not consider going anywhere else for service or sales. I am on my third Lexus from Lexus of Northborough. I have never had a bad experience at this dealership and commend them for their professional, courteous service. Thanks! Kim More

The response of the staff was great. Darryl came out on a Sunday night & made us feel welcome but not pressured. He was friendly, knowlegable, bu.t laid back enough, I hate shopping cars but Darryl made it n Sunday night & made us feel welcome but not pressured. He was friendly, knowlegable, bu.t laid back enough, I hate shopping cars but Darryl made it nice. He followed Up promptly but wasn't overbearing & understood our desires & needs. We met test drove another used car(09 Acure MDX) all the while he never talked it down or tryed to sway us he was knowledgable about the MDX but in the end the Lexus RX 350 spoke for itself.Everyone Was great in all departments throughout the sales process and none begain before 7:00PM. The night we purchased we were the last ones out close to 9:00. Great job Lexus Of Northbrough we will be back. And yes we will tell tell our friends, actually we already have. Thanks,Darryl & staff. More

Several things I liked about Darryl, he's customer friendly, very knowlegable about the product that he's selling. Most importantly he loves what he doing. As a customer I felt very comfortable with friendly, very knowlegable about the product that he's selling. Most importantly he loves what he doing. As a customer I felt very comfortable with him. I also like the fact that he return phone calls in a timely manner. Overall very professional. He is definitly an asset to Lexus of Northborough. More

My wife and I met Scott in sales. He listned to us and My wife and I met Scott in sales. He listned to us and led us to appropriate vehicles. He answered any and all questions to our total satisfaction, My wife and I met Scott in sales. He listned to us and led us to appropriate vehicles. He answered any and all questions to our total satisfaction,shared all pertinent information,described and explained all features,and was extremely cordial.Following test drives,I signed leases on an IS350C and an RX350.Scott familiarized us thoroughly with both vehicles and we were on our way. Since this time I have worked with Mike in service.He is always congenial while also being very professonal.He either takes my calls immediately or gets right back to me in a timely manner. All work is done in a timely fashion and meets or exceeds my expectatons - which are high. Dealing with Lexus of Northborough is an extremely enjoyable experience and I would recommend them unconditionaly. Customer service is what it should have been at the many other dealerships that I have dealt with in the past! More

My wife and I have been using the service dept. at Lexus of Northborough for over 7 years with our 2000 RX300 We have had such a great experience working with Mike (in Service), for the amount of questions of Northborough for over 7 years with our 2000 RX300 We have had such a great experience working with Mike (in Service), for the amount of questions we've ask, Mike has always been right on top of getting us the answer, and at times has offered suggestions, which not a lot of dealers do. We've received nothing but superb customer service each and every time. When I've called last minute, which I think has happened at least 3-4 times, Mike always seems to find a way to accommodate us each and every time. And to carry over to the Parts dept., for a question I asked Mike about the blower motor, he followed up by asking his parts person (Paul King), and Paul was able to get back in touch with me - but not just a single answer, but options, which was great. He explains things very easily and is great in getting back in touch quickly. I respect that in a dealership and appreciate all their assistance in making sure our cars (we also have an SC300 that's been serviced there) are functional each and every time we bring them in. And just food for thought, We live an hour away, and I have no problem going there and having them handle the service for our cars. Great service and parts dept. hands down. Jeff & Mary More

Mike & the team consistently offer outstanding service from arrival through to departure. Customer orientation, Lexus car knowledge and follow through are exceptional--all reasons why my wife also service from arrival through to departure. Customer orientation, Lexus car knowledge and follow through are exceptional--all reasons why my wife also bought a Lexus from this dealership and is equally pleased with both the sales and customer service processes. More

I bought a used vehicle from this dealership. It was actually $1000.00 more than another dealership, but this Lexus had better customer service and a friendlier staff. I made a decision to buy a used actually $1000.00 more than another dealership, but this Lexus had better customer service and a friendlier staff. I made a decision to buy a used ES after the Anjula, the salesperson at Lexus, informed me of the pros and cons. He explained every detail about the car to me. I feel like I made an informed decision after visiting Lexus of Northborough. When I was at Lexus of Watertown the salespeople were not friendly and didn't explain the vehicle. I am happy with Lexus of Northborough and look forward to doing future business with them. It was worth paying the extra money!!! The salesperson also delivered the car to my house and took my old car away. Kudos to Lexus of Northborough!!! More

My first car buying experience with this dealership 4 years ago was less than ideal, as I spent 5 hours (!!) haggling on price before we finally agreed to terms. Despite that, I went back again recently years ago was less than ideal, as I spent 5 hours (!!) haggling on price before we finally agreed to terms. Despite that, I went back again recently to purchase another vehicle. This visit was much shorter, as the sales rep made me feel as if I was wasting his time by being in there. He sent me on my way after 20 minutes with a "best price" that wasn't even close to the price I knew I could buy the car for (and eventually did at another dealership, despite his claim that "you can't get that price anywhere"). After two car-buying experiences here, it seems as though they are less willing to budge on price than other dealerships. In this day of internet pricing, and the information that is available to the car buyer, a customer that does his homework will inevitably find a dealership to give him the price he wants. Especially if he is able to demonstrate that knowledge and offers a price that isn't completely unfair to the dealer. After speaking with the manager following my last visit, I'm hopeful this will ring true next time I go in to buy another vehicle. More