Lexus of Northborough

I thought I would drive my old car until it fell apart around me, but Darryl showed us an elegant Lexus that inspired me to try something new. I was loyal to another car manufacturer and I'm still shocked around me, but Darryl showed us an elegant Lexus that inspired me to try something new. I was loyal to another car manufacturer and I'm still shocked to realize that I've bought a Lexus. The car, the dealership and our treatment from Darryl all convinced me that it was time to upgrade. My new car has revived my love of driving and I'm actually looking forward to its regular service visits so I can hang out in the Lexus customer lounge. Post sale, Darryl has been so helpful, following up by phone to make sure all is well and teaching me remotely how to set my radio buttons! I'm very happy with my car purchase and my choice to become a Lexus customer. More

I have been a customer of another Lexus dealer in my home town. I have purchased six vehicles from this dealer, however, I have purchased my last vehicle from that dealer. My buying experience at Northbour town. I have purchased six vehicles from this dealer, however, I have purchased my last vehicle from that dealer. My buying experience at Northbourgh of my 2012 RX 350 was exceptional experience due to, both Kevin McHale, and Anjula Amarasinghe. These employees were professional, effective communicators, who were willing to listen to my needs and then do their best to meet them. I am a customer who demands the undivided attention of a customer service representative and without exception these two employess of Lexus of Northbourgh met my expectations. If I live long enough to buy seven more vehicles it will be from Lexus of Northbough with the help of Anjula Amarasinghe and Kevin McHale . Best regards, Joseph D Dougherty More

This was our second purchase of a Lexus. While we evaluated other cars and dealers, we ended up back at Lexus of Northboro. Their sales and service experience is the best we have encountered. They evaluated other cars and dealers, we ended up back at Lexus of Northboro. Their sales and service experience is the best we have encountered. They treat their customers like gold and having had past experience with their service department, we knew we would be treated fairly and honestly. More

Darrell made the experience of getting my new car quick and enjoyable. He was very thorough and got me everything I needed in my new car. He was always very pleasant and easy to talk to. Getting through to and enjoyable. He was very thorough and got me everything I needed in my new car. He was always very pleasant and easy to talk to. Getting through to him was extremely easy and he returned all my calls very promptly. It was a pleasant experience. More

It was actually fun to buy a new Lexus here. Previously I have always had my other Lexus serviced and had great luck. Darryl was energetic and knowledgeable and I felt I got a great deal. No extra added I have always had my other Lexus serviced and had great luck. Darryl was energetic and knowledgeable and I felt I got a great deal. No extra added costs, and the car was ready on time, he went over everything with me and even programmed my phone! Great place to do business. More

This dealership has phenomenal customer service, both in sales and the service department. I've been thoroughly impressed with all of my Lexus of Northborough interactions for the past four years. I have n sales and the service department. I've been thoroughly impressed with all of my Lexus of Northborough interactions for the past four years. I have never felt inconvenienced and they consistently impress me with the measures they take to keep their customers happy. I recently brought my mother in to purchase a pre-owned car and Darryl Newman did not disappoint! Another Lexus lover was born. I love my Lexus, but this dealership is why I'll only drive a Lexus from Lexus of Northborough from now on. More

This is by far THE BEST new car lease experience I have ever had. Completely low pressure, amazing customer service and great deal. I would recommend not only this dealer to everyone but also the sales r ever had. Completely low pressure, amazing customer service and great deal. I would recommend not only this dealer to everyone but also the sales rep. I have never had any car purchase go so well. The car itself is also completely beautiful. I am even looking forward to bringing it in for its 5k service everyone is so nice!! They are a complete class act. More

My wife and I have purchased many cars over the past 30 years and this was by far our best experience. Anjula was patient and thorough. He answered our many questions with knowledge and explained the vario years and this was by far our best experience. Anjula was patient and thorough. He answered our many questions with knowledge and explained the various features in detail. The dealership gave us a good price for our trade-in and we are very happy with the RX350 we purchased. In addition we believe the service the dealership will provide will be excellent. More

My mom and dad recently bought a new Lexus from your dealership. I don't know the name of their sales person but I just Want to commend your dealership in how they handled the sale from beginning to en dealership. I don't know the name of their sales person but I just Want to commend your dealership in how they handled the sale from beginning to end. My husband and I were very nervous Because we were not able to be there with them for the transaction for fear that something would go horribly wrong as they Usually do at most dealerships. But everything went smooth and they were treated very professionally. My next car will be from Lexus of Northborough! More

One of the worst car buying experiences we have ever had. We were negotiating a $20,000 car and during negotiations the manager walked up to us and told us that the car had already been sold to someone else, We were negotiating a $20,000 car and during negotiations the manager walked up to us and told us that the car had already been sold to someone else, behind our back while we were tinking of buying it! Had this negotiation not worked out we were contemplating buying a $30,000 car, which was our second preference from them... Their loss... More