Lexus of Northborough

I have a brand new RX. Unfortunately a minor impact created a clean break of the plastic surrounding the glass on the passenger-side mirror. A replacement part and installation would have cost $775 to created a clean break of the plastic surrounding the glass on the passenger-side mirror. A replacement part and installation would have cost $775 to replace. This was clearly overkill for the damage, so, without even being asked, the Parts Manager, Tuan, took the broken piece and bonded/glued it back into place - at no charge. It isn't "factory perfect", but it does not look all that shabby to me either - and it did not cost $775. This is typical of the Lexus of Northborough Service Department - and clearly the reason for my 10 year, 4 vehicle history with Lexus. Jim Hatherley More

I contacted Chris to see about trading in my preowned Lexus even though I was perfectly happy with the car. Chris had been our salesperson when we bought the first car, and I felt comfortable with him a Lexus even though I was perfectly happy with the car. Chris had been our salesperson when we bought the first car, and I felt comfortable with him and felt that he had done right by me with the first sale. He returned my email immediately, and assured me that he could find a car for me that was newer and with less mileage for approximately the same payment. We made an appointment, and Chris was right there to give us his undivided attention at the assigned time and remained with us until the sale was done. He presented us with many options, since our cash flow is limited, and made it work. I am leasing a brand new Lexus, which I never expected to do, but Chris kept working at it until he found a payment that was manageable for us. If you had asked me 5 years ago if I would ever be the owner of a Lexus, never mind a brand new Lexus, I never would have believed it, but thanks to Chris's hard work, he made it happen. I would not hesitate to send a friend or family member his way. His personality is great - very friendly and accommodating. When my lease runs out, I will be calling on Chris Schmitt again because I know that he will find a car for me that fits my lifestyle. Thanks, Chris, I love my new car! More

One of the best car-buying experiences we've had. We purchased a certified used Lexus RX400h. The car looks and drives like new. The service department went above our expectations in preparing the car purchased a certified used Lexus RX400h. The car looks and drives like new. The service department went above our expectations in preparing the car. Anjula Amarasinghe handled the details of the sale from beginning to end without a hitch. More

This was my first experience with a Lexus dealership, and both my husband and I were quite impressed. Customer service is obviously concern #1 and that care and concern were personified in our salesperson, both my husband and I were quite impressed. Customer service is obviously concern #1 and that care and concern were personified in our salesperson, Chris Schmitt. He was friendly and knowledgeable, and willing to keep an eye out for a car that would be just what I was looking for. I told friends and family I felt I had a car realtor working for me! After missing out on a beautiful ES350 over President's Day W/E, I would get a call from Chris whenever he saw a CPO come in that might fit my needs.... and my "ship", so to speak, did come in and I signed on St. Patrick's Day! An interesting, and not typical I hear, experience ensued while waiting for the title to arrive - all the while, Chris touched base with me a few times a week to keep me up to date on its progress. Happily, I now have my lovely car and I am thankful for all the help I received from Chris through the entire process. More

From the moment we drove into the lot, our experience was unique. Darryl met us at our car, handed us his card and then let us explore on our own. Not once during the entire search and sales experience did unique. Darryl met us at our car, handed us his card and then let us explore on our own. Not once during the entire search and sales experience did we feel pressured or pushed. Darryl was warm, professional, attentive, informative (but not overly) and had a wonderful sense of how to best approach us. He knew "less is more", in that we had done our research, knew exactly what our requirements were and how they matched with the Lexus RX 450H we were considering. He knew he didn't have to "sell" us on anything. It was about listening when said I simply needed to drive the car, so he quickly made that happen. Then it was love at first drive...sold! The only opportunity for improvement in our purchase experience is to speed up the length of time it took for me to pick up the car. The process took over 3 hours, which included dropping off my trade, registration/new plates and the Lexus new car certification process (customizing a few car features to my preferences). Darryl did set me up in a private, quiet, clean area with a table so I could work and make phone calls uninterrupted. Periodically he checked in to let me know he was making progress. He also went so far as to provide me with a delicious chicken Caesar salad and water for lunch while I continued to wait. Much appreciated! On my way home my newly connected Bluetooth cell rang and it was Darryl checking to see how the drive was going and how I liked my car... unbelievable. This morning he called first thing to remind me (yeah right!) I have a new Lexus 450 H and that he was there for me if I ever have any questions. Never in close to 40 decades of car buying have I ever had that level of customer service. He is exceptional, hands down. If you are considering purchasing a Lexus in MA, find Darryl Newman in Northborough. You will enjoy a world class customer service experience. More

Once again, looking for a fine car, we found ourselves at Lexus of Northborough, perhaps the finest dealership I've ever visited for any brand of vehicle. This was our second purchase there; they never disap Lexus of Northborough, perhaps the finest dealership I've ever visited for any brand of vehicle. This was our second purchase there; they never disappoint you. Shortly after we arrived at the dealership we were introduced to Anjula Amarasinghe. Anjula was extremely friendly and particularly knowledgeable. He really knows the product he's selling. He was able to answer every question we had about the Lexus IS which was the focus of our visit. I would encourage you to look him up when you visit Lexus of Northborough. Our purchase was easy and without pressure. We got the information we sought, and feel we got a fair price for an excellent car (actually got my dream car). The dealership is clean and pleasant to visit with about every amenity imaginable for a dealership. Again, be sure to look for Anjula when you visit. More

My car buying experience was pleasant and almost fun thanks to Darryl Newman's friendly, outgoing and bright personality. He worked with me thoughout the entire process, checking in with me along the thanks to Darryl Newman's friendly, outgoing and bright personality. He worked with me thoughout the entire process, checking in with me along the way. He really made sure I had all the necessary information and was comfortable with everything involved before I left the dealership. He has great service skill and great follow-up too. I would recommend any one uneasy about car shopping/purchasing to seek out Darryl for a wonderful experience. More

I've done business with this dealership for several years now and I have purchased 3 vehicles from them. (LS430, SC430 and an LS460). I have all three vehicles maintained there regularly. The quality of serv now and I have purchased 3 vehicles from them. (LS430, SC430 and an LS460). I have all three vehicles maintained there regularly. The quality of service and their unquestionable integrity are absolutely OUTSTANDING! The staff is always courteous and friendly and they go out of there way to make you feel comfortable. The sales force always does whatever is required to understand what the customer wants and what vehicles would best suit their needs. Recently, I came in with my research data and knew exactly which vehicle (2010 LS460) I wanted and I was able to reasonably negotiate a deal based on the facts. I never once felt pressured and I felt good about the deal after the purchase, as I usually do. Bottom Line: This dealership is second to none and I highly recommend them for both sales and service. More

I thought I would drive my old car until it fell apart around me, but Darryl showed us an elegant Lexus that inspired me to try something new. I was loyal to another car manufacturer and I'm still shocked around me, but Darryl showed us an elegant Lexus that inspired me to try something new. I was loyal to another car manufacturer and I'm still shocked to realize that I've bought a Lexus. The car, the dealership and our treatment from Darryl all convinced me that it was time to upgrade. My new car has revived my love of driving and I'm actually looking forward to its regular service visits so I can hang out in the Lexus customer lounge. Post sale, Darryl has been so helpful, following up by phone to make sure all is well and teaching me remotely how to set my radio buttons! I'm very happy with my car purchase and my choice to become a Lexus customer. More

I have been a customer of another Lexus dealer in my home town. I have purchased six vehicles from this dealer, however, I have purchased my last vehicle from that dealer. My buying experience at Northbour town. I have purchased six vehicles from this dealer, however, I have purchased my last vehicle from that dealer. My buying experience at Northbourgh of my 2012 RX 350 was exceptional experience due to, both Kevin McHale, and Anjula Amarasinghe. These employees were professional, effective communicators, who were willing to listen to my needs and then do their best to meet them. I am a customer who demands the undivided attention of a customer service representative and without exception these two employess of Lexus of Northbourgh met my expectations. If I live long enough to buy seven more vehicles it will be from Lexus of Northbough with the help of Anjula Amarasinghe and Kevin McHale . Best regards, Joseph D Dougherty More