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Lexus of Northborough

Northborough, MA

4.9
723 Reviews

14 Belmont St

Northborough, MA

01532

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Showing 723 reviews

September 30, 2023

Lexus of Northborough is the only facility that services my 2006 LS430. They are reliable and trustworthy. For example, during a recent service, the mechanic found a slit on the inside of a front tire. Whe More

by drifter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Olson
Oct 02, 2023 -

Lexus of Northborough responded

We're delighted to know that you've found our service at Lexus of Northborough reliable and trustworthy. It's great to see Bethany was able to assist with your tire situation in a way that saved you money! We appreciate the loyalty and look forward to continuing to service your Lexus for many more years.

Oct 02, 2023 -

drifter responded

Thanks for keeping this amazing vehicle in top performing condition. And, I really appreciate how clean and freshly washed it is each time the service has been completed.

September 27, 2023

Mike is service was outstanding, as usual! service techs had my car done as promised , on time! thank you for being excellent, all around! More

by bob clement
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Olson
Sep 28, 2023 -

Lexus of Northborough responded

We're so glad to know that Mike and our service team at Lexus of Northborough were able to deliver excellent, timely service! Thanks for the kind words, Bob!

September 20, 2023

Great experience every time. Professional and courteous. Love the complimentary loaner car. The service advisors communicated well also More

by michellesalon32
Recommend Dealer
Yes
Employees Worked With
Ed Aldrich, Christopher Campos
Sep 21, 2023 -

Lexus of Northborough responded

Michelle, we're glad to know you've had consistently great experiences with us at Lexus of Northborough. We appreciate your kind words about our professionalism and communication!

August 29, 2023

My vehicle was on serviced on August 26, 23 . The service consultant was Eddie Aldrich, who provided exceptional customer service. He is a good asset to your dealership . The completion of a vehi More

by gagodonata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Aldrich
Aug 29, 2023 -

gagodonata responded

My vehicle was on serviced on August 26, 23 . The service consultant was Eddie Aldrich,who provided exceptional customer service. He is a good asset to you dealership. The completion of the vehicle service was done on time. Good job to all your service employees.

Aug 29, 2023 -

gagodonata responded

Great service

Aug 30, 2023 -

Lexus of Northborough responded

Thanks so much for leaving Lexus of Northborough a five-star review! We are happy to hear that Eddie provided exceptional service. Your kind words will make his day! See you down the road.

August 24, 2023

Great service… they put new brakes and rotors on my car . : very efficient ..this is the only place where I service my car More

by I don’t want one
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Cook, Kevin McHale, Ed Aldrich, Michael Olson, Joseph Steele, Christopher Campos, Bethany Turgeon, Alexander Martin, Adam Dziewit, Keisha Cornelio
Aug 24, 2023 -

Lexus of Northborough responded

We're honored to know you trust Lexus of Northborough with your car's service needs! Thanks for the positive feedback about our efficiency and quality work on your brakes and rotors!

August 20, 2023

Timely service and great staff. Very good communication between myself and dealer. reviewed all work conducted at check out. Love the ability to have a free loaner. More

by jpscurlock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keisha Cornelio
Aug 22, 2023 -

Lexus of Northborough responded

We're glad to know you appreciated our timely service and communication at Lexus of Northborough. It's great that the free loaner was a hit! Thanks for your review. We look forward to serving you again in the future.

August 11, 2023

Their service is excellent. They are easy to work with and try to get you In and out fast. Love how the wash and clean your car when being serviced. More

by Dame1656
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Miller
Aug 14, 2023 -

Lexus of Northborough responded

We're delighted to know you enjoyed our service at Lexus of Northborough. We always aim for efficiency and a clean car is just the cherry on top! Thanks for your review.

July 29, 2023

Great dealership with great service. Vlad and Noah were fantastic and very attentive. They answered all of our questions and listened to our request and worked with us to get to the righ More

by Nilesh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin McHale, Val Resulaj, Noah Cahillane
Jul 29, 2023 -

Nilesh responded

Verified

Aug 01, 2023 -

Lexus of Northborough responded

Thank you for the review, Nilesh! We are so glad to hear that Vlad and Noah delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Lexus of Northborough!

July 23, 2023

Excellence, professionalism, honest…. best experience buying a vehicle. Chuck was the best and incredibly helpful and knowledgeable More

by Jenny7294
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mitch Cook, Christopher Campos, Chuck Haddad
Jul 24, 2023 -

Lexus of Northborough responded

Thank you for the review! We are so glad to hear that Chuck delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Lexus of Northborough!

July 15, 2023

Purchased a vehicle that had been on the lot for 60 days. Cargurus noted accident damage with no damage reported. Carfax came back clean. After purchasing, inspected and found it had been involved in a colli More

by hringland82
Purchase Time
Recommend Dealer
No
Employees Worked With
Eugene Oppong, Noah Cahillane, Juan Cerruti
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