Lexus of Northborough

The best!!!! I used to go to a local mechanic who was well respected. When I was due for my 100,000 mile tune-up he recommended I go to the dealership - which I d I used to go to a local mechanic who was well respected. When I was due for my 100,000 mile tune-up he recommended I go to the dealership - which I did. I will never go anywhere else again! The customer service is outstanding and the facility itself is modern and offers great amenities if you choose to wait for your car. They also provide a "loaner" if your car is to be in for an extended time. I have now been back a second and third time and have always been treated wonderfully! Most recently I was helped by Jerry Flynn who is a certified service consultant. He kept in touch with me throughout the repair process on when my car would be ready. My invoice came out slightly less than had been quoted - when does that ever happen? Also, I like how they are pro-active on telling you items you should plan for in the future. It helps you budget! I will never go anywhere else for repairs and I expect my next auto purchase to be a Lexus too! More

Leased new ES 350 Excellent salesman - down to earth and didn't mess around. Best car buying experience I've had. Delivery was on time and very informative. I would hig Excellent salesman - down to earth and didn't mess around. Best car buying experience I've had. Delivery was on time and very informative. I would highly recommend this dealership and salesman. More

Outstanding Experience I purchased a pre-owned car from Fred in March. Everyone I met and dealt with from the Owner down to the receptionist could not have been more accomm I purchased a pre-owned car from Fred in March. Everyone I met and dealt with from the Owner down to the receptionist could not have been more accommodating. More

Great experience, exceptional service I have been a client of Lexus of Northborough for several years. The cars speak for themselves but the reason why we keep coming back to the Northboro I have been a client of Lexus of Northborough for several years. The cars speak for themselves but the reason why we keep coming back to the Northborough dealership is Nate Roseberry. We have bought several cars with Nate and every time he gives us exceptional service and a great deal. I would recommend him highly and will continue as a client for many years to come. More

Outstanding Purchase Experience We met Nate Roseberry at the DCU Center Auto Show in January 2014. At that time, we could not find a car or SUV that met all of our requirements and We met Nate Roseberry at the DCU Center Auto Show in January 2014. At that time, we could not find a car or SUV that met all of our requirements and we were thinking of purchasing a Lexus sedan even though it wasn't exactly what we wanted. In place of pressuring us to buy the sedan, he explained that Lexus was coming out with a smaller SUV called the NX. He showed us a picture of the NX prototype on his phone and I fell in love. Unfortunately, the NX would not be available until late 2014. Throughout 2014, Nate provided updates of the NX while we patiently waited for the vehicle to arrive. In December 2014 Nate called to advise that the NX had arrived and we set up an appointment to test drive. We loved the car and we decided to special order our NX. Nate and Matt patiently worked with us to ensure that our vehicle was built to our specifications. During our 3 month wait, Nate kept us informed of our build status and much to our delight, our vehicle arrived on time. Nate helped us complete the sales transaction easily and reviewed the vehicle with us at delivery. I can honestly say that Nate was the best Auto Sales Specialist that we have ever worked with and we will definitely return to see Nate at Lexus of Northborough when we need to purchase another vehicle. Best buying experience! More

Great experience I purchased a used GS 350. I very much enjoyed my car buying experience. I took 2 months to decide whether or not to buy a Lexus or an Infinity. My I purchased a used GS 350. I very much enjoyed my car buying experience. I took 2 months to decide whether or not to buy a Lexus or an Infinity. My salesperson , Fred, stayed in touch with me throughout my process but never pressured me. Fred encouraged me to make sure that I get the car I want even if he does not get the sale. Very nice salesperson and everyone at the dealership was great. I love my car!!!! More

Buying a is250f My husband and I went to Lexus of Northborough to check out some cars for my mom a while back, at the time we spoke with a very nice gentleman wich i My husband and I went to Lexus of Northborough to check out some cars for my mom a while back, at the time we spoke with a very nice gentleman wich i cant remember the name now, unfortunately my mom wasnt ready to make the purchase and we left, some weeks later (last sunday) my husband and I decided we wanted to look for a lexus for ourselves when we got there we asked for the same gentleman but he was helping another customer so the receptionist introduced us to Chris Schmitt and we were pleasantly surprised with hes customer service skills, he helped us with all we needed, got us the best deal he could, and helped us throughout the whole process (its the first time we buy a brand new car) when the car was ready to be picked up he explained all of the car's features and handed me a one dollar lucky bill wich meant alot to me, even though he had already sold the car he took the extra time to make us feel special! I would recommend Lexus of Northborough to all of my loved ones in fact we are going there this weekend to get my uncle a new car! Thank you Chris. More

Recent Car Purchase March 2015 The sales and service at Lexus of Northborugh made for a very pleasurable car buying experience. Very knowledgable and personable sales and service t The sales and service at Lexus of Northborugh made for a very pleasurable car buying experience. Very knowledgable and personable sales and service teams. Our sales person, Barbara Goodman, was very attentive to customer needs and always available to answer any questions both before and after the purchase. More

Purchase of Lexus IS 350 I had a poitive experience purchasing a Lexus IS 350. Customer service was also excellent. After my experience I brought my daughter down to the deale I had a poitive experience purchasing a Lexus IS 350. Customer service was also excellent. After my experience I brought my daughter down to the dealership where she purchased a vehicle there also. They go above and beyond to ensure that you are comfortable in purchasing a vehicle from them.They don't pounce on you as you get out of the car. More

Treated great and best pricing! I worked with Fred and Joe and they were wonderful to work with there. Got by far the best price on my 2012 RX 350 which was about $4-5k less than ot I worked with Fred and Joe and they were wonderful to work with there. Got by far the best price on my 2012 RX 350 which was about $4-5k less than other (similar vehicles/mileage/options) Lexus dealers were selling for 2012 models. Car is mint and received a great 3 year warrantee to boot. The financing guy, Kevin McHale was also great to work with and was able to get me a rate of 1.5% on a used car. Can't say enough about the experience I had there and would definitely recommend others to shop at Lexus of Northboro!! More