Lexus of Northborough

Great experience ! Stopped in to this dealership to check on leasing a new Lexus. We met an enthusiastic salesman who answered all of our questions and was eager to ple Stopped in to this dealership to check on leasing a new Lexus. We met an enthusiastic salesman who answered all of our questions and was eager to please. Suffice it to say, we left the next day with a beautiful new Lexus IS250 AWD. They made the experience pain free and easy.. More

Overall experience was excellent. I challenged the salesman to find a particular model with particular colors and features. The salesman met the objective in less than two weeks. The I challenged the salesman to find a particular model with particular colors and features. The salesman met the objective in less than two weeks. There was no oversell and all of the support staff was efficient and helpful. More

Great expierence It was a pleasure to buy a new car at Northborough Lexus, Chris and staff were great to work with.This was my second vechicle from them. It was a pleasure to buy a new car at Northborough Lexus, Chris and staff were great to work with.This was my second vechicle from them. More

Exceeded Our Expectations... Again! The service department exceeded our expectations for service - again. We have use the service department at Lexus of Northborough numerous times and The service department exceeded our expectations for service - again. We have use the service department at Lexus of Northborough numerous times and have been pleased with their work. This time we worked with Ed Aldrich. He was very attentive to our concerns; clearly communicated expectations; and followed through on everything he committed to. Couldn't ask for a better experience. More

Sales experience as good as the service experience I have used Lexus of Northborough for service for many years and have been very happy with the service department. I purchased a new RX350 from the I have used Lexus of Northborough for service for many years and have been very happy with the service department. I purchased a new RX350 from the dealership and the sales experience was as good as the usual service experience. More

Excellent salesperson diligence Griffith uncovered my vehicle needs and we identified the perfect Lexus for me. I couldn't pull the trigger on a new one but he stayed in touch with Griffith uncovered my vehicle needs and we identified the perfect Lexus for me. I couldn't pull the trigger on a new one but he stayed in touch with me in the following weeks via pleasant "check in" texts, calls and emails. The perfect pre-owned came in and he contacted me right away. We completed the sale in 72hrs. Thank you Griffith! More

Good Experience Again Went to this dealership to consider a used Lexus. Although I wound up purchasing from a competing dealer with a larger available inventory, my wife a Went to this dealership to consider a used Lexus. Although I wound up purchasing from a competing dealer with a larger available inventory, my wife and I were well treated by Shannon Steward at Lexus of Northborough. Though the ideal car was not available to us when we visited, Shannon stayed in email contact with us on a regular basis as she monitored the dealer's used inventory to locate the ideal vehicle for us. Felt bad that we couldn't ultimately do business. More

Positive experience! John was super to deal with. He knows his product inside and out. No pressure to buy even though month end. I would recommend John as the salesman John was super to deal with. He knows his product inside and out. No pressure to buy even though month end. I would recommend John as the salesman to deal with. Other staff members were friendly and easy to deal with. No additional grey hair to deal with from buying from this dealership. Quality all around. More

Great dealership!!! I will start off by saying Fred our salesperson was great we have now purchased one new and one used lexus vehicles from him every part of the sales w I will start off by saying Fred our salesperson was great we have now purchased one new and one used lexus vehicles from him every part of the sales were smooth and easy. The dealership is immaculate inside and out. The general sales manager, sales manager and F&I manager are all fantastic as well they will earn your business and respect with courtesy and professionalism. 5 stars for all in this dealership! Thank you the Morris family More

Great Experience My wife and I visited Lexus of Northborough, and the experience was great. We were fortunate to have John LaBruzzo as our salesman. John was My wife and I visited Lexus of Northborough, and the experience was great. We were fortunate to have John LaBruzzo as our salesman. John was patient and explained all of the options on the car. He was very concerned about listening to what we wanted rather than just trying to sell us the car that he wanted to sell. He is a gentleman and a very caring person, who does put the customer first. . We bought a new Lexus ES 350, and we are very pleased with the car. During the purchase, John gave us his cell, and I have called him several times with questions. He always answers us promptly. One day he was on his day off, but he called back anyway. That is the type of person he is. I strongly recommend Lexus of Northborough and their wonderful salesman John LaBruzzo. I also applaud the efforts of Kevin McHale the business manager who guided us through the actual purchase in a helpful and professional manner. More