Lexus of Northborough

Outstanding service department representative I have had several Lexus LS vehicles serviced at Lexus of Northborough for over 10 years. I now drive from Newton because everyone there is so great t I have had several Lexus LS vehicles serviced at Lexus of Northborough for over 10 years. I now drive from Newton because everyone there is so great to work with. They provide superior service every time I visit, even thought my LS is now 13 years old. They follow up after service visits to insure that I am completely satisfied with the service. Yesterday my battery died and when it was jump started I was told that I needed to get the battery "fixed". I called Jerry Flynn, my representative, (it is a real plus to have a representative who knows you and your car) because I was afraid to drive the car. He called me back after closing. He spent over 15 minutes asking me questions, providing explanations, waiting while I started my car and then clearly instructed me what to do to determine if I really needed a new battery. Car was fine the next morning. Jerry saved me a drive to Northborough. My family repairs cars (not in MA) so I know when I am receivingexcellent service. More

Sales and Service Consistently helpful with customer service. Chris Schmitt who sold me my most recent SUV was patient and took care to make experience positive. Serv Consistently helpful with customer service. Chris Schmitt who sold me my most recent SUV was patient and took care to make experience positive. Service always meets expectations. More

Easiest car purchase in a lifetime William did a great job of listening to what I need and making it work! I walked away with an awesome price for an awesome car. The service departme William did a great job of listening to what I need and making it work! I walked away with an awesome price for an awesome car. The service department has also been a nice surprise, so nice. I'm a happy customer. More

Smooth transaction I worked with Fred K. ( I am not going to attempt to spell his last name or cheat with a cut/paste) Fred was good to work with, not pushy at all. S I worked with Fred K. ( I am not going to attempt to spell his last name or cheat with a cut/paste) Fred was good to work with, not pushy at all. Solid communication for the transaction, delivery, etc. A little slow to negotiate, but I guess that is just doing his job. Enjoyable transaction. More

Great vehicle - great service I just leased a new gx 460 from Lexus of northboro. My overall purchasing experience was excellent. The sales process was streamlined and I would be I just leased a new gx 460 from Lexus of northboro. My overall purchasing experience was excellent. The sales process was streamlined and I would be excited to recommend this car dealer to others!!! Excellent vehicle for an excellent price!! More

Lexus Dealer who aims to please. We are so delighted with the purchase of our 2013 Lexus RX 350, naturally, due to the quality of the vehicle , but more importantly our sales repres We are so delighted with the purchase of our 2013 Lexus RX 350, naturally, due to the quality of the vehicle , but more importantly our sales representative, Mr.Darryl Newman, treated us with the upmost of respect and his knowledge of the vehicle was outstanding from purchase to delivery ! Mr. Newman made sure that we were comfortable with the technology package before the sale, as well as, after the sale, thus making our whole experience a pleasurable one ! Also, the financial officer was very accommodating, as he clearly explained all of the details, which was greatly comforting to us ! What a fabulous experience and a fantastic ride home ! Thank you, Manuel & Lois Barros More

Stellar Service! I recently purchased a vehicle from Lexus of Northborough, MA. The experience was fantastic! Chris Schmitt, the sales person, was very enthusiastic, I recently purchased a vehicle from Lexus of Northborough, MA. The experience was fantastic! Chris Schmitt, the sales person, was very enthusiastic, well informed, and very attentive to my car buying needs. The woman in the lobby was personable, the finance servicing was great, and the process in general was comprehensive. Who knew car buying could be so efforless! I would highly recommend this dealership to friends and collegues! More

Purchasing a car was seamless. Griffith work hard to understand our needs to make a decision to purchase a car at our own pace. He helped with technology questions as well as helpin Griffith work hard to understand our needs to make a decision to purchase a car at our own pace. He helped with technology questions as well as helping us find the most suitable deal. More

Great experience ! Stopped in to this dealership to check on leasing a new Lexus. We met an enthusiastic salesman who answered all of our questions and was eager to ple Stopped in to this dealership to check on leasing a new Lexus. We met an enthusiastic salesman who answered all of our questions and was eager to please. Suffice it to say, we left the next day with a beautiful new Lexus IS250 AWD. They made the experience pain free and easy.. More

Overall experience was excellent. I challenged the salesman to find a particular model with particular colors and features. The salesman met the objective in less than two weeks. The I challenged the salesman to find a particular model with particular colors and features. The salesman met the objective in less than two weeks. There was no oversell and all of the support staff was efficient and helpful. More