Lexus of Northborough

Outstanding Service Drove in with a tire pressure issue without an appointment.on a holiday weekend. Was taken care of immediately by the friendliest service rep ever.(T Drove in with a tire pressure issue without an appointment.on a holiday weekend. Was taken care of immediately by the friendliest service rep ever.(Thank-you Jerry Flynn!) Not only did he take care of my tire but also loaned me his personal cell phone charger so I could take care of personal business while waiting in a very comfortable "Lexus Lounge!" The staff in Northborough are all so very friendly and accommodating from the girls at the desk to the attendants who drive up my washed and vacuumed car- I can not say enough good about this dealership and their service is simply the best in the area. We are lucky to have you Lexus of Northborough!!! THANK YOU for always being available to me!!! More

Joey and John rule Joey and John have been very responsive/helpful throughout my entire process thus far. I would give them 5/5 stars. Would highly recommend them. Joey and John have been very responsive/helpful throughout my entire process thus far. I would give them 5/5 stars. Would highly recommend them. More

Very straight forward as always Good experience, knowledgable sales, good service area and techs, no long procrastinated negotiations to get to a good deal. This is my 4th car from t Good experience, knowledgable sales, good service area and techs, no long procrastinated negotiations to get to a good deal. This is my 4th car from this dealership. More

I WILL NEVER GO ANYWHERE ELSE TO BUY A CAR!! I walked into Lexus of Northborough knowing exactly what car I wanted...the 2016 Lexus GX460. I had also done my homework and knew how much I was wil I walked into Lexus of Northborough knowing exactly what car I wanted...the 2016 Lexus GX460. I had also done my homework and knew how much I was willing to pay for it, and entered the building very guarded and dreading the negotiations on the price of my trade and my new car. To my surprise, the experience I dreaded was actually the BEST EXPERIENCE I've ever had in purchasing a vehicle. My salesperson was Shannon Stewart. She was a pleasure to deal with, very knowledgeable, and worked really hard to get me in my car within 24 hours!!! (She also gave me a great tutorial on all the bells and whistles and electronics in the car.) If you are in the market for a new vehicle, I HIGHLY RECOMMEND that you give Shannon at Lexus of Northborough a call! More

GREAT Experience!!!!! I had the great pleasure to work with Shannon. She is professional and very helpful. Nice personality and beautiful smile. She is a GREAT Salesperson! I had the great pleasure to work with Shannon. She is professional and very helpful. Nice personality and beautiful smile. She is a GREAT Salesperson!!!!!! If you're thinking of buying/ lease a Lexus- SHE is the ONE !!!! Thanks a bunch Shannon ?? More

Professional Our salesperson, Shannon Stewart, was exceptional. She was attentive to our wishes, very knowledgeable, and diligent in working with us. Our third ca Our salesperson, Shannon Stewart, was exceptional. She was attentive to our wishes, very knowledgeable, and diligent in working with us. Our third car with Northborough and continue to be very satisfied. More

Pure Professionalism Our experience dealing with Chis Schmitt was a pleasure. We found Chris knowledgeable, professional and a perfect gentleman. He made our experience ve Our experience dealing with Chis Schmitt was a pleasure. We found Chris knowledgeable, professional and a perfect gentleman. He made our experience very comfortable. I would highly recommend Chris and his dealership to to anyone interested in purchasing a Lexus! Thank You Chris!! . More

Omg, so easy! I have been leasing from Lexus for about 4 years. I will always go back to Tony! I love these guys! Tony , Joe and Kevin made this process super easy I have been leasing from Lexus for about 4 years. I will always go back to Tony! I love these guys! Tony , Joe and Kevin made this process super easy and convenient. The main reason I keep going back is that I know I can trust them. They are not pushy and really just want to make you happy. They care about getting to know you so they can help you make the best decision for your lifestyle. I'm 8 months pregnant and as you can image shopping for a new car could be a hassle, but not with Lexus of Northborough. The whole process took less than 2 hours. They even brought the car to my job an hour away from the dealership. Now that's what I call service! They took care of sending back my license plates and everything. You get the sense that they really want to help you. I would/have recommend them to everyone I know. Everyone loves my new RX350 and cant believe the great deal I got :). I really wish I could give more than 5 stars. The services is exceptional! More

Would do this again in a heart beat. I worked with two Lexus dealers on this purchase. Both provided a good experience, making us feel respected. I found all of the staff at Lexus of No I worked with two Lexus dealers on this purchase. Both provided a good experience, making us feel respected. I found all of the staff at Lexus of Northborough to be appropriately attentive and helpful. Shannon maintains an executive presence while effectively engaging both my wife and me (and we are very different car buying customers). At delivery, her natural poise and patience was critical as she spent an hour with my wife taking her through all of the basics and the electronics, making her fully comfortable with the car. Kevin McHale in the business office has a down-to-earth style that clearly managed the final elements of financing to a package designed to make things right for me. More

Awesome Dealership! This is my second purchase with this dealership and I must say I am continually impressed. My sales person was Anjula Amarasinghe (his title i believe This is my second purchase with this dealership and I must say I am continually impressed. My sales person was Anjula Amarasinghe (his title i believe is Product Training Manager) and he made the whole process easy from beginning to end. He always kept me up to date on the status of my car, and made sure I got the vehicle I would be happy with, and there was no pressure to buy like most dealerships! I also want to comment about the Finance Manager Kevin McHale.... he was a absolute blast to work with! He ensured I had a great deal, and excellent financing! I probably won't be buying another lexus for a while, but when I do I will be sure to come back to you guys! Thanks a ton for a great experience! Chris R. More