Lexus of Northborough

Smooth buying experience We came into the Lexus dealership looking for a gently used Lexus IS 250. Val greeted us warmly and after listening to our wishes, quickly offered tw We came into the Lexus dealership looking for a gently used Lexus IS 250. Val greeted us warmly and after listening to our wishes, quickly offered two cars for us to drive and compare. He was very knowledgeable about the cars and honestly described the features available. He also shared the benefits of buying a car at this dealership. The service loaners will be quite a time saver for us. Having a car to trade, within about 20 minutes, an offer was made and then, after meeting with Anthony, the manager, more generous offer from another dealership was matched. Came home very satisfied with the car purchased for the price paid. Thank you very much, Val, for your professionalism and calm demeanor. The most pleasant aspect of this transaction was the lack of high-pressure sales tactics. Laure C More

Great car, great price, great people Anthony, Mike, Kevin, and Chris were able to get me the right car for a great price and made the process absolutely seamless. Regardless of my busy sc Anthony, Mike, Kevin, and Chris were able to get me the right car for a great price and made the process absolutely seamless. Regardless of my busy schedule, Anthony and Mike ensured that I’d get my vehicle ASAP, even if that meant they had to bring it to me. I ended up driving it off the lot my first visit, exceeding my expectations. Kevin and Chris were friendly, easy going, and professional, which also contributed to the pleasant and low pressure experience. The whole process involved only a couple of phone calls and a short visit to the dealership. No other dealership in Mass, CT, or RI came close to this exceptional service, and more importantly, they didn’t come close to the price. More

Great experience, start to finish. Anthony carlino and Kevin McHale were great to deal with and amongst the best car dealership professionals I've dealt with to date. I would highly re Anthony carlino and Kevin McHale were great to deal with and amongst the best car dealership professionals I've dealt with to date. I would highly recommend them without hesitation. More

Excellent service. Mansi offered me one of the best service ever experienced in my entire life. She did everything within her capacity as a Sales consultant to get a gre Mansi offered me one of the best service ever experienced in my entire life. She did everything within her capacity as a Sales consultant to get a great deal. She gave me complete orientation on how to operate the new car. She made sure I understood every bit of the transaction. She has good manners when it comes to communication via face to face and phone. I have not regretted choosing her to assist me to get the car I want. I recommend her to any potential buyers to look for Mansi at Northboro Lexus. Thanks so much for your excellent customer service. More

Excellant and accomodating service! I went into lexus of northborough not even thinking i was going to be purchasing a vehicle. Boy, did i make the right decision in walking through tho I went into lexus of northborough not even thinking i was going to be purchasing a vehicle. Boy, did i make the right decision in walking through those doors to get the best experience of my life. Ive had many cars through out the past years, some good service and some definate horrible service. Lexus changed my whole perspective in car buying. The employees are amazing. Great atmosphere, professional and great sense of humors! They work so hard with you to get you exactly what youre looking for. Had a great experience with the General Manger, Anthony Carlino. He did and went above and beyond to making my purchase as smooth as possible. Along with Anthony, Michael MacDonald was a wonderful sales consultant. When finalizing my purchase, Christopher Campos did everything possible to have all of my paperwork in order for me to make it all go smoothly. Everyone there is very welcoming, especially the receptionist desk. Im immensely greatful for everyones help and patience. If youre looking for a great and honest dealership to purchase your next vehicle, Lexus of Northbough is where to go. I will continue my business with them because they are willing to help in any way! More

Good experience Overall, I would rate my experience as excellent. The sales process including test drive, negotiation and agreeing to terms was excellent. The finance Overall, I would rate my experience as excellent. The sales process including test drive, negotiation and agreeing to terms was excellent. The finance process was more cumbersome and had some challenges because of the dealership being unaware of incentives that I had to bring to their attention. I would work with Lexus of Northborough again for car purchases, but would prefer to secure financing elsewhere as a result of my experience. More

10/10 Would Shop Again I recently bought a car from Lexus Of Northborough through Eli. It was an amazing experience. I happen to see a little blue car on the lot when drivin I recently bought a car from Lexus Of Northborough through Eli. It was an amazing experience. I happen to see a little blue car on the lot when driving by- I didn’t have an appointment but was handled promptly. I actually ended up buying a used car that was not a lexus and the experience was absolutely fabulous. Everything was so efficient and service was excellent. More

Customer oriented to the highest degree! Everyone was very professional, friendly and helpful. Our needs were carefully and thoroughly addressed to ensure we received the best vehicle package Everyone was very professional, friendly and helpful. Our needs were carefully and thoroughly addressed to ensure we received the best vehicle package to suit our requirements. More

Great experience at Lexus of Northborough I had a great experience at Lexus Of Northborough. Got a beautiful car at a very reasonable price. The people were very professional and accommodatin I had a great experience at Lexus Of Northborough. Got a beautiful car at a very reasonable price. The people were very professional and accommodating. Great experience! More

Friendly, low pressure dealership/sales rep Mansi was very easy to work with. Every person I had contact with was helpful and easy to deal with. Did not feel pressure from Mansi or the team and Mansi was very easy to work with. Every person I had contact with was helpful and easy to deal with. Did not feel pressure from Mansi or the team and ultimately got a good deal on a great vehicle. More