Lexus of Northborough

Terrific Experience at Lexus of Northborough I enjoyed the my interactions with the staff at Lexus of Northborough. Laid back environment with little to no pressure. My sales rep MJ Sharma was I enjoyed the my interactions with the staff at Lexus of Northborough. Laid back environment with little to no pressure. My sales rep MJ Sharma was extremely knowledgeable about the RX350 that caught my eye. She was always genuinely glad to see and assist me in purchasing a car. I test drove the same car on three different occasions! Never any pressure to purchase. She just wanted to help me find the right car. I would also like to add that it was a pleasure working with Anthony (Sales Manager) and Kevin (Finance). More

Excellent I was very pleased with the inventory and knowledge of our salesmen Eugene. He was very thoughtful and helpful . The showroom was well set up and the I was very pleased with the inventory and knowledge of our salesmen Eugene. He was very thoughtful and helpful . The showroom was well set up and the customer service area is by far the best I have been to. A very inviting area, and well organized. Hospitality amenities are very generous. More

Good people at this dealer! I always have that feeling when walking into a dealership like you gotta have your guards up. But Val makes buying a car really easy. Does not make u I always have that feeling when walking into a dealership like you gotta have your guards up. But Val makes buying a car really easy. Does not make us feel pressured or uncomfortable like other dealership do. More

Outstanding service We can only use superlatives to recommend Mansi Chury as a sales representative. She was professional and friendly and provided excellent service. She We can only use superlatives to recommend Mansi Chury as a sales representative. She was professional and friendly and provided excellent service. She even made a follow-up call to find out if we were having any problems. More

It was not even about buying a LEXUS... yet Although I reside in western Mass., sales rep Dave Mack was so open and responsive re options for selling my vehicle that I drove to Northborough to Although I reside in western Mass., sales rep Dave Mack was so open and responsive re options for selling my vehicle that I drove to Northborough to sell it to this dealership. I told him that, although I had never had interest in purchasing a Lexus before, with this kind of communication and service he very well may have convinced me to take a look at LEXUS of Northborough next time I’m purchasing a new vehicle! More

Professional and Stress Free My experience in purchasing a pre-owned certified vehicle at Lexus of Northborough was tops. The staff was knowledgeable and professional and working My experience in purchasing a pre-owned certified vehicle at Lexus of Northborough was tops. The staff was knowledgeable and professional and working with them was stress free. There were no games and no pressure, just a group of true professionals trying to meet our mutual goal of putting me in a great car at a reasonable price. When the deal was done I feel very sure that I received a very fair price on a the car that I wanted. More

MichaelMacDonald our sales rep was A+ We showed up at the dealership armed with five other test drives. Acura, Mercedes and BMW. None of the cars or agents stood out. Michael patiently We showed up at the dealership armed with five other test drives. Acura, Mercedes and BMW. None of the cars or agents stood out. Michael patiently showed us a beautiful Lexus and then had us compare it to another SUV on the lot which we wound up buying. His patience, knowledge and good nature were what helped us take the time and make the effort to select the car we wanted. Michael was key. More

Exceptional ! Overall excellent experience from beginning to end: from the first impression in the showroom (elegant, clean, friendly reception and even a well stoc Overall excellent experience from beginning to end: from the first impression in the showroom (elegant, clean, friendly reception and even a well stocked complimentary snack bar), through the sales process with Eli (who was extremely polite, professional, knowledgeable and yet low pressure) to the financial closure with Chris, where he met our budget and offered us additional savings on maintenance. This is our first lease and Eli guided us smoothly through the process, answered all of our questions, and at delivery, gave us whatever time we needed to navigate us through the electronics. Very happy with our choice of dealership and even happier with our choice of car; would highly recommend both. More

Great experince I would like to thank the whole staff for such an amazing experience at Lexus of Northborough, there attention to detail and honesty was greatly appre I would like to thank the whole staff for such an amazing experience at Lexus of Northborough, there attention to detail and honesty was greatly appreciated. More

Buyer experience Purchased used vehicle from dealership and couldn't of had a better experience. Salesman Ashraf Hassan was excellent, low pressure, very attentive a Purchased used vehicle from dealership and couldn't of had a better experience. Salesman Ashraf Hassan was excellent, low pressure, very attentive and extremely helpful. Very satisfied with my experience would buy from them again and would highly recommend them to anyone looking to buy a car. More