Lexus of Northborough

Good experience. Good salesperson, good service and good experience. Bought a Lexus and it is our fourth Lexus. Have been using a Lexus since 2004. Love them. Good salesperson, good service and good experience. Bought a Lexus and it is our fourth Lexus. Have been using a Lexus since 2004. Love them. More

Great staff & service! Walked in looking at the 2018 GX and ended up leaving with the 2018 Rx350L, thanks to the suggestion of our sales rep! We fell in love with the RX350L Walked in looking at the 2018 GX and ended up leaving with the 2018 Rx350L, thanks to the suggestion of our sales rep! We fell in love with the RX350L instantly as it’s V6 (GX is V8) AND the RX has a 3rd low & just about the same space wise! All the representatives we encountered today from the beginning of the day were helpful, friendly, personable and knowledgeable of the inventory. Never once felt pressured and they all worked with us so patiently to be sure we got the best deal and were satisfied with everything. Our car had just arrived off the truck with all the plastic and they worked quickly to get everything situated so we could come home with our new vehicle. Even got a pretty fair trade in value for our vehicle. Overall, extremely satisfied with Lexus of Northborough, reps & service. Will definitely be a returning customer! Everyone worked so diligently, I can’t say it enough. Mansi especially was really great, she stayed with us throughout the entire day and kept checking in on us while we decided/waited and kept us informed on where we were with the process. Even went over specs on our vehicle while we waited and showed us some new features our old model did not have & helped set up the SOS feature before we left the lot. More

Great service & staff Came in to just check out some of their inventory, wanted a 7 passenger vehicle and the sales rep was able to direct me to a great car. Was going to g Came in to just check out some of their inventory, wanted a 7 passenger vehicle and the sales rep was able to direct me to a great car. Was going to go for the bigger SUV’s but mainly for the 3rd row seating. She ended up showing me the brand new RX350L that has 3rd row and I was SOLD! Great customer service, patience and knowledge from all the reps that helped me out today. Never once felt any pressure or rushed while I looked and test drove. Definitely will be a returning customer. More

Easiest purchase ever No hassle friendly and prompt & professional staff. Superb delivery. Took all the time needed to go over the car. Easily the quickest and simplest ca No hassle friendly and prompt & professional staff. Superb delivery. Took all the time needed to go over the car. Easily the quickest and simplest car purchase I’ve ever made More

First Lexus Everyone has been nothing but helpful at Lexus of Northborough. When I first walked in the door, they helped me get into the car I wanted and made the Everyone has been nothing but helpful at Lexus of Northborough. When I first walked in the door, they helped me get into the car I wanted and made the numbers work. The service team has taken care of anything needed with my car - no hassles. They have exceeded my expectations. They made the car buying process easy and anytime I need anything I can call them and they are there. More

Great experience MJ Sharma did a wonderful job. She was patient and a pleasure to deal with. I drove my new car home the same day as the sale. One of the best experien MJ Sharma did a wonderful job. She was patient and a pleasure to deal with. I drove my new car home the same day as the sale. One of the best experiences I have had buying a new car.... More

Impressed I had to take my lexus in for service and the staff was excellent. I had a concern and Corbin from the services department was pleasant, proffessional I had to take my lexus in for service and the staff was excellent. I had a concern and Corbin from the services department was pleasant, proffessional and exemplified the standard of care you would hope to recieve at every lexus appointment. Thank you lexus of Northboro, I was very pleased. More

Salesman very helpfull Our salesman was very helpful and would recommend him to anyone looking to purchase a new or used car at Lexus of Northborough. We were a repeat custo Our salesman was very helpful and would recommend him to anyone looking to purchase a new or used car at Lexus of Northborough. We were a repeat customer and purchased our first Lexus RX350 4 years ago. More

Terrific Experience at Lexus of Northborough I enjoyed the my interactions with the staff at Lexus of Northborough. Laid back environment with little to no pressure. My sales rep MJ Sharma was I enjoyed the my interactions with the staff at Lexus of Northborough. Laid back environment with little to no pressure. My sales rep MJ Sharma was extremely knowledgeable about the RX350 that caught my eye. She was always genuinely glad to see and assist me in purchasing a car. I test drove the same car on three different occasions! Never any pressure to purchase. She just wanted to help me find the right car. I would also like to add that it was a pleasure working with Anthony (Sales Manager) and Kevin (Finance). More

Excellent I was very pleased with the inventory and knowledge of our salesmen Eugene. He was very thoughtful and helpful . The showroom was well set up and the I was very pleased with the inventory and knowledge of our salesmen Eugene. He was very thoughtful and helpful . The showroom was well set up and the customer service area is by far the best I have been to. A very inviting area, and well organized. Hospitality amenities are very generous. More