Lexus of Northborough

Chris Schmitt from Lexus Northborough was very helpful, informative and polite. He helped us to choose the grate car. informative and polite. He helped us to choose the grate car. More

I’ve been a long standing customer and on this last visit didn’t feel as if I got treated the way I should. My vehicle was serviced and after a week of having the loaner I called and asked for an update, spo didn’t feel as if I got treated the way I should. My vehicle was serviced and after a week of having the loaner I called and asked for an update, spoke with the Assistant Service Manager and was told that there was a text sent out on the same day as I brought it in that I felt I didn’t receive. My question was how is it possible that there was no additional follow up from the advisor if I dint respond, there should’ve been better communication. More

I have have always taken my car to this dealership to be serviced and am always pleased. Upon arrival, I was warmly greeted by the service advisor, who guided me through the process with clarity and expe serviced and am always pleased. Upon arrival, I was warmly greeted by the service advisor, who guided me through the process with clarity and expertise. Their attention to detail and thorough explanation of the service requirements instilled confidence in me right from the start. More

I cannot possibly say enough good things about Lexus of Northborough. They have been one #1 preferred dealer and they literally are the best dealership I’ve ever dealt with of any dealership in my entire l Northborough. They have been one #1 preferred dealer and they literally are the best dealership I’ve ever dealt with of any dealership in my entire life. No one has consistently and every single time gone above and beyond to make me feel valued or taken care of as much as they do. They are experts and I always trust them above anyone to take care of my beloved Lexus. This is proudly my second Lexus and I won’t use any other dealer. And I’m being very truthful when I say this…I’ve considered Audi, BMW and Porsche. But I know there is no way any of those companies would take care of me like Lexus or specifically, Lexus of Northborough. Highly, highly recommended! More

Great experience at Lexus of Northborough. This review comes a few years late but just found out about this site. Back in 2019 I purchased a GS350 from Lexus of Northborough and the experien This review comes a few years late but just found out about this site. Back in 2019 I purchased a GS350 from Lexus of Northborough and the experience was great. Between Fred my sales rep and Noah the transaction went very smooth. I keep visiting Lexus of Northborough for regular service and Mike Olson is my service rep who does a great job. I think I'm due for a new car soon and should visit them again... Great experience overall 10/10 . More

Good service, friendly , clean and organized, parts and labor charged acceptable, location easy to look for. labor charged acceptable, location easy to look for. More

Per usual, They treated me like royalty. They always do but I appreciate it anew each and every time. Michal Olson has been my lead technician the last few times I have been in and he is a They always do but I appreciate it anew each and every time. Michal Olson has been my lead technician the last few times I have been in and he is a pros pro! Fantastic experience ! More

Excellent service, excellent service, did I say that already? It's just they're that excellent with their service on works as well as client care. already? It's just they're that excellent with their service on works as well as client care. More

Great service and excellent staff at all levels when dealing with them in the dealership dealing with them in the dealership More

Always welcoming and professional staff! I got my car business done with good advice and no pressure. I’m sure I’ll come back for my next Lexus car. Awesome service! I got my car business done with good advice and no pressure. I’m sure I’ll come back for my next Lexus car. Awesome service! More