Lexus of Northborough

Excellent customer service and beautiful cars Northborough Lexus was not just a car dealership, it was an experience with customer services. It was the single best car buying experience I’ve ever Northborough Lexus was not just a car dealership, it was an experience with customer services. It was the single best car buying experience I’ve ever had. From the beginning I felt comfortable and treated with respect. Chris Schmitt was a pleasurable person to talk to and he is extremely knowledgeable about the cars. Not only was there a wide selection of beautiful cars, but the people are all friendly and classy. I would definitely recommend More

Wonderful car buying experience! Northborough Lexus Sales, Finance, and Service were professional and attentive! Great customer service! I would highly recommend them and will be back Northborough Lexus Sales, Finance, and Service were professional and attentive! Great customer service! I would highly recommend them and will be back for future purchases. More

Test drive of RX350L and NX Upon entering dealership was greeted in a very friendly manner and introduced to MJ Sharma who described the vehicles, gave a walk through in the show Upon entering dealership was greeted in a very friendly manner and introduced to MJ Sharma who described the vehicles, gave a walk through in the showroom and then went out for a test drive in the RX350L and the NX. Upon return she described the service experience and introduced me to the General Sale Manager. In my many years of dealing with car dealerships this one was one of the most pleasant with no pressure to close a deal. More

Best car leasing experience! This is the fourth vehicle I have leased from this dealership and I have never been disappointed. Everyone has bent over backwards to make sure I was This is the fourth vehicle I have leased from this dealership and I have never been disappointed. Everyone has bent over backwards to make sure I was satisfied from the first day to every scheduled maintenance visit until the vehicle is turned in. That's why I keep coming back. More

Very professional yet friendly This is my second vehicle leased T this dealership. Ohh times everyone from the financial dept to the service dept were exceptionally friendly and p This is my second vehicle leased T this dealership. Ohh times everyone from the financial dept to the service dept were exceptionally friendly and professional. I would, indeed, recommend this dealership to family and friends. A+ More

Eugene Was terrific Eugene Oppong did a terrific job getting us the car, color and price we wanted. He worked with the sales manager to meet our need and preferences. Eugene Oppong did a terrific job getting us the car, color and price we wanted. He worked with the sales manager to meet our need and preferences. There was such a small choice of 300h cars available. The team really took the time to find the car 8 wanted. I picked it up today. Eugene was very helpful and made sure that everything was perfect and spent the time to make sure I knew all the new features of the car More

Great salesman He took the time to help me with everything very knowledgeable great customer service would highly recommended Greta great great great great would buy He took the time to help me with everything very knowledgeable great customer service would highly recommended Greta great great great great would buy another car from them More

Efficient, friendly and easy Chris Schmitt was my Master Certified Sales Consultant. He was very thorough with the details of my RC350. He took extra time to document all my conce Chris Schmitt was my Master Certified Sales Consultant. He was very thorough with the details of my RC350. He took extra time to document all my concerns and followed up promptly. Great dealership and great sales experience. More

Kudos to Juan Cerruti The assistant service manager, Juan Cerruti, was a tremendous help in dealing with my situation. He showed true professionalism and knowledge with my The assistant service manager, Juan Cerruti, was a tremendous help in dealing with my situation. He showed true professionalism and knowledge with my concerns. Thanks! More

48 hr Review (3 - Phase) Ph1: Our initial experience dealing with Lexus of Northboro Sales Rep Eugene Oppong was a very positive and professional one. Eugene was very attenti Ph1: Our initial experience dealing with Lexus of Northboro Sales Rep Eugene Oppong was a very positive and professional one. Eugene was very attentive to all our (my wifes) needs. He was a pleasure to deal with. We really didnt go into the dealership looking to purchase a Lexus, was just actually picking up my wifes Honda at next door dealership. With that said, after several hrs of looking at several RX350's in lot, we came to an agreement. Both Eugene and Keven McHale (Kevin was also very professional, articulate and pleasant to deal with), each stayed after hours to get the deal done (end of qt.r or not !) Ph2: Things didnt play out like my we (wife) would had hoped over next 24 hrs. She went from Very Excited to Not very excited to be driving out of dealership with a beautiful 2015 RX350. We ran into a few "unexpected" issues when we went in to pick up car following week. My wifes emotions went from high as can be when we signed contract with Kevin M., to "what just happen" ? We were told several issues needed to be addressed, were not fulfilled. Rather than me having to repeat these issues (Im sure they are well documented), I will move on to next Phase Ph3: After making multiple calls into dealership to try and remedy past open actions, I - We couldn't have been more satisfied with this last visit. I contacted Eugene and requested he coordinate a meeting with his Sales Mgr. (Michale Silver) / Service Mgr. (Joel Lobov - who also contacted me and was very helpful). I also then received a call from Patricia Shea (Cust. Service) asking me what she / Lexus could do to help with current open actions, and also make this car buying experience a more positive experience for my wife Marjorie. Bottom line is this: Each one of them listen first..... Then each one of them could not have been more Polite, Professional, Helpful and more important - "Results (Customer) Oriented" !! They all Stepped Up To The Plate as a LEXUS TEAM, and Corrected all of our (Marjorie) open issues- past concerns, and made our Lexus of Northboro car purchase a much more Positive Experience this time around. We appreciated this and look forward to many yrs of Lexus of Northboro dealings. Regards, More