Lexus of Northborough

truth in what is presented Arrived out of the blue asked about specific models for sale. 2 presented, the one I picked all the info given was right on. the Salesman Eugene was f Arrived out of the blue asked about specific models for sale. 2 presented, the one I picked all the info given was right on. the Salesman Eugene was friendly and very helpful. Went home checked on line made an offer he helped me obtain what I needed. Next morning all done and home in 1hr. 45 min. with extended warranty at a very reasonable price by Kevin also very nice and helpful. My 4th. car from here. Need I say more. More

Service I find the dealership service level is slipping. A number of service advisers have left recently and I don’t believe their replacements are as knowle I find the dealership service level is slipping. A number of service advisers have left recently and I don’t believe their replacements are as knowledgeable or as client focused.. I have bought 2 cars there and have them serviced there for years. If my experience continues I will have to find another option. More

Great services Had a 45,000 mile service and everybody was very helpful and polite. The service was quick and they wash my car and clean now that’s a plus Had a 45,000 mile service and everybody was very helpful and polite. The service was quick and they wash my car and clean now that’s a plus More

Summary of 30,000mile servicej Always received top notch service. Mike Olson always a pleasure to work with. Very detail orientated. Always goes over and above to provide best pos Always received top notch service. Mike Olson always a pleasure to work with. Very detail orientated. Always goes over and above to provide best possible service. Always follows up. More

Highly professional and friendly experience The salesperson Val, and Chris the finance mgr were the most professional team I have ever experienced at a car dealership. Honest and client centere The salesperson Val, and Chris the finance mgr were the most professional team I have ever experienced at a car dealership. Honest and client centered approach. More

Paint repair under warranty I purchased my RX 350 a year and a half ago at Lexus Northborough. A few months ago, I noticed paint peeling from my rear bumper. Having no records I purchased my RX 350 a year and a half ago at Lexus Northborough. A few months ago, I noticed paint peeling from my rear bumper. Having no records at purchase of this car being in any accidents, I contacted Northborough and explained my concerns. The dealership arranged for my car to be picked up and a loaner brought to me - I live 1 1/2 hours away! and the paint repair handled immediately. I just got my car back today and Northborough once again, delivered my car - WITH a full tank of gas and picked up the loaner! Painless, easy and so wonderful to work with. My experience at this dealership has been wonderful and I LOVE my Lexus. I have a 2013 RX350 and I too, hate the new grill on the Lexus (and some other "improvements" they made to the RX350 as well) so I am hoping and praying that when it is time to get a new car, Lexus will GO BACK to the classier look on the front. The new look is way too sporty for a luxury car. In any event - thank you Lexus of Northborough for always exceeding expectations! More

Fantastic experience! I would highly recommend!! I would highly recommend Lexus of Northborough as your next car dealership! Chris Schmitt was an excellent sales rep and Kevin McHale made the finance I would highly recommend Lexus of Northborough as your next car dealership! Chris Schmitt was an excellent sales rep and Kevin McHale made the finance a breeze!! More

Back Again! I was bound and determined to buy an Acura MDX to replace my 2010 Lexus 350 because I don't like the front grill of the new Lexus. However, my goal w I was bound and determined to buy an Acura MDX to replace my 2010 Lexus 350 because I don't like the front grill of the new Lexus. However, my goal was to compare apples for apples. My first stop was Acura in Auburn and I found a couple of models that I loved. I almost didn't go to Lexus because I found what I wanted. Since I had already spent 3 hours at a dealership on a beautiful Saturday (I live on a lake), I decided why not at least look at the Lexus to say I followed through with my plan. Since I still loved the style of my current Lexus, I was drawn to the 2015 350 model. My husband thought it was ridiculous to buy the same car again, so I gave in and looked in the showroom. Remember, I don't like the front grill on the new cars. When I saw this stunning 2018 gray Lexus, I said that's my baby! I took it for a ride, and the rest is history. Eugene Oppong was wonderful and I love the Northborough dealership. More

Service on Lexus Good service. Addressed my concerns. They gave me a loaner and took care of my car in a reasonable amount of time. The visit was favorable. Good service. Addressed my concerns. They gave me a loaner and took care of my car in a reasonable amount of time. The visit was favorable. More

Disappointing service experience I have been a Lexus of Northboro customer for many years and have had good experiences in the past. My most recent service experience was disappointin I have been a Lexus of Northboro customer for many years and have had good experiences in the past. My most recent service experience was disappointing. In the past the car was cleaned and vacuumed at each service call. It may have had an exterior wash this time (I couldn’t tell as it was raining) but the interior was not cleaned at all. I did have a loaner car and it was not clean either. Scheduling the appointment was excellent and as always Michael Olsen was pleasant and professional More