Lexus of Northborough

Create service department As usual my last service at Lexus Northborough was quick and efficient. They even threw in free wiper replacement. Relaxing waiting area and nice exp As usual my last service at Lexus Northborough was quick and efficient. They even threw in free wiper replacement. Relaxing waiting area and nice experience looking at the new cars in the showroom. Only thing I’d suggest is to bring back the newspapers in the waiting area. More

15K Service The appointment was on time and was completed in about an hour. The service rep was attentive and helpful. The waiting environment was very comfortabl The appointment was on time and was completed in about an hour. The service rep was attentive and helpful. The waiting environment was very comfortable. More

New tires Had 4 new tires and alignment done. Had gotten price quote a few weeks earlier and done some research. Ended up using the dealership as the tires for Had 4 new tires and alignment done. Had gotten price quote a few weeks earlier and done some research. Ended up using the dealership as the tires for my IS300 are expensive and not easy to come by. Disappointed that I had to spend so much money with just 9 months left on my lease, but need to get through the Winter. Michael Olsen is nice to work with. More

Exceptional Experience We had a wonderful buying a new Lexus at the dealership. Eugene was extremely helpful, supportive, and respectful throughout the entire process, and w We had a wonderful buying a new Lexus at the dealership. Eugene was extremely helpful, supportive, and respectful throughout the entire process, and we truly appreciated his professionalism and Noah's as well in finding us the absolute best vehicle. Our whole family is grateful for their kindness and consideration. More

Reliable but not inexpensive Went to the dealership yesterday morning for an inspection sticker. I was greeted upon arrival in a courteous manner. Inspections are done on a firs Went to the dealership yesterday morning for an inspection sticker. I was greeted upon arrival in a courteous manner. Inspections are done on a first come, first served basis only. The work was done in a reasonable time. The only thing I wasn't happy with was the cost of replacing the windshield wiper inserts. In my estimation the cost was 2X or more than it should have reasonably cost. More

Routine maintenance My vehicle was due for routine maintenance that was supposed to be completed in 90 min but to my surprise was completed in only an hour! I have alway My vehicle was due for routine maintenance that was supposed to be completed in 90 min but to my surprise was completed in only an hour! I have always been treated very well by this dealership and will continue to do business here. More

Efficient; professional; fair; thorough I feel that when I bring my car to Lexus of Norrhborough for service, they always do a great job in not only performing the service needed, but in goi I feel that when I bring my car to Lexus of Norrhborough for service, they always do a great job in not only performing the service needed, but in going through my car to make sure it is in great shape. I trust them as they only recommend further services that are absolutely necessary and they always apply coupons and/ or discounts without being asked. I look forward to my next Kexus purchase in the future. More

New car purchase Smooth process people friendly and courteous. Show room was clean. I was out the door in approximately two hours which is fairly quick from my prior Smooth process people friendly and courteous. Show room was clean. I was out the door in approximately two hours which is fairly quick from my prior car buying experience. More

Coo lexus purchase. Very friendly and thorough, attention to detail. Finance director was very helpful. Salesman not pushy and yet very knowledgeable. Service area incred Very friendly and thorough, attention to detail. Finance director was very helpful. Salesman not pushy and yet very knowledgeable. Service area incredibly clean and comfortable. Coffee was good too. More

Happy birthday to me! Stopped in to test drive and hopefully find a replacement for my 2011 Lexus RX350. Eugene found 3 cars for us to try out. I settled on one car that Stopped in to test drive and hopefully find a replacement for my 2011 Lexus RX350. Eugene found 3 cars for us to try out. I settled on one car that had all of the bells and whistles I was looking for and we ended up purchasing AND bringing it home the same day. Everything was very professional and all transactions went very smoothly. Thank you for a great experience, and on my birthday no less! More