Lexus of Northborough

Reliable but not inexpensive Went to the dealership yesterday morning for an inspection sticker. I was greeted upon arrival in a courteous manner. Inspections are done on a firs Went to the dealership yesterday morning for an inspection sticker. I was greeted upon arrival in a courteous manner. Inspections are done on a first come, first served basis only. The work was done in a reasonable time. The only thing I wasn't happy with was the cost of replacing the windshield wiper inserts. In my estimation the cost was 2X or more than it should have reasonably cost. More

Routine maintenance My vehicle was due for routine maintenance that was supposed to be completed in 90 min but to my surprise was completed in only an hour! I have alway My vehicle was due for routine maintenance that was supposed to be completed in 90 min but to my surprise was completed in only an hour! I have always been treated very well by this dealership and will continue to do business here. More

Efficient; professional; fair; thorough I feel that when I bring my car to Lexus of Norrhborough for service, they always do a great job in not only performing the service needed, but in goi I feel that when I bring my car to Lexus of Norrhborough for service, they always do a great job in not only performing the service needed, but in going through my car to make sure it is in great shape. I trust them as they only recommend further services that are absolutely necessary and they always apply coupons and/ or discounts without being asked. I look forward to my next Kexus purchase in the future. More

New car purchase Smooth process people friendly and courteous. Show room was clean. I was out the door in approximately two hours which is fairly quick from my prior Smooth process people friendly and courteous. Show room was clean. I was out the door in approximately two hours which is fairly quick from my prior car buying experience. More

Coo lexus purchase. Very friendly and thorough, attention to detail. Finance director was very helpful. Salesman not pushy and yet very knowledgeable. Service area incred Very friendly and thorough, attention to detail. Finance director was very helpful. Salesman not pushy and yet very knowledgeable. Service area incredibly clean and comfortable. Coffee was good too. More

Happy birthday to me! Stopped in to test drive and hopefully find a replacement for my 2011 Lexus RX350. Eugene found 3 cars for us to try out. I settled on one car that Stopped in to test drive and hopefully find a replacement for my 2011 Lexus RX350. Eugene found 3 cars for us to try out. I settled on one car that had all of the bells and whistles I was looking for and we ended up purchasing AND bringing it home the same day. Everything was very professional and all transactions went very smoothly. Thank you for a great experience, and on my birthday no less! More

truth in what is presented Arrived out of the blue asked about specific models for sale. 2 presented, the one I picked all the info given was right on. the Salesman Eugene was f Arrived out of the blue asked about specific models for sale. 2 presented, the one I picked all the info given was right on. the Salesman Eugene was friendly and very helpful. Went home checked on line made an offer he helped me obtain what I needed. Next morning all done and home in 1hr. 45 min. with extended warranty at a very reasonable price by Kevin also very nice and helpful. My 4th. car from here. Need I say more. More

Service I find the dealership service level is slipping. A number of service advisers have left recently and I don’t believe their replacements are as knowle I find the dealership service level is slipping. A number of service advisers have left recently and I don’t believe their replacements are as knowledgeable or as client focused.. I have bought 2 cars there and have them serviced there for years. If my experience continues I will have to find another option. More

Great services Had a 45,000 mile service and everybody was very helpful and polite. The service was quick and they wash my car and clean now that’s a plus Had a 45,000 mile service and everybody was very helpful and polite. The service was quick and they wash my car and clean now that’s a plus More

Summary of 30,000mile servicej Always received top notch service. Mike Olson always a pleasure to work with. Very detail orientated. Always goes over and above to provide best pos Always received top notch service. Mike Olson always a pleasure to work with. Very detail orientated. Always goes over and above to provide best possible service. Always follows up. More