Lexus of Northborough

Outstanding service apartment, friendly sales staff We are on to our second Lexus ES 350 purchased from this dealer. We will keeping back for the service. Our service advisor for many years, Michael Ols We are on to our second Lexus ES 350 purchased from this dealer. We will keeping back for the service. Our service advisor for many years, Michael Olson is excellent and the reason we will keep coming back. More

Pleasant and professional Listened to my concerns. Answered all questions. We’re on time. Clearly told me next steps and how it could be accomplished to fit my schedule Listened to my concerns. Answered all questions. We’re on time. Clearly told me next steps and how it could be accomplished to fit my schedule More

Best car buying experience EVER! Lexus of Northborough is a high-quality no pressure friendly dealership. This is my second Lexus and there was no question where I was going to buy Lexus of Northborough is a high-quality no pressure friendly dealership. This is my second Lexus and there was no question where I was going to buy it. More

Personification of Integrity! In a time when words such as professionalism, customer care and integrity have to be proven well before they are even uttered, this family-owned deal In a time when words such as professionalism, customer care and integrity have to be proven well before they are even uttered, this family-owned dealership has managed to arrive and perform at an entirely new and different level of the above attributes. My wonderful experience began with the first call to the dealership. I spoke with Andrew Wheeler, their Internet sales manager. He was extremely polite, courteous and helpful and reassured my instincts about the quality of their dealership. The next day I made the three hour and 20 minute journey from my home state of Maine to Northborough. The 4.7/5 average rating of over 940 Google reviews was a pretty impressive and reassuring indicator that I was going to be dealing with a quality dealership. Upon my arrival, I was greeted by my sales consultant, Mr. Chuck Haddad. With his over 35 years of experience, I found him extremely professional, courteous, knowledgeable and attentive. After returning from the test drive, I met Chris Campos, the insurance and financial manager of the dealership. Besides being extremely competent and professional, what I liked most about Chris was his integrity in finding what best suited my particular needs given that I lived in another state versus their financial gain. I feel that at the end, he appropriately customized a package that truly addressed what I needed to enjoy my vehicle for the next several years. I found his approach extremely ethical and at the end, we agreed on a final purchase price Which was a win-win number! The state of Massachusetts does not provide temporary plates for vehicles. Therefore, I was not able to return with my newly purchased vehicle to Maine, a fact that I was made fully aware of prior to driving down there. After completing the purchase, Chuck managed to arrange for the delivery of the vehicle, at no charge, to my town hall, about 200 miles away in Jay, Maine, where I was able to register and take possession of the vehicle. I felt that the dealership truly functioned as a team to deliver on their promise of an exceptional customer care experience. The add-on remote starter and pre-delivery conditioning were all completed promptly and the vehicle was delivered to the town hall earlier than the agreed-upon time, flawlessly. Promise kept! So why such a long review? As a dental professional who strives every day to surpass the standards of care and achieve the highest level of patient care, It is both refreshing and inspiring to witness a family owned business who also shares in the desire to surpass goals and already high standards. Anything less than a candid reflection on their efforts and sincere commitment would be just unfair. Moreover, I feel that Lexus Of Northborough personifies the qualities upon which the mission and philosophy of Lexus were created. This was more than a terrific car buying experience for me. It was a chance to watch an organization come together to achieve their mission while surpassing expectations. Thank you for making me feel special. You have my respect, endorsement and loyalty! Milad Bozorgnia, DMD More

Always top notch service. Lexus of Nortboro always does an outstanding job. Michael Olsen does a terrific job and is a very valuable asset. The high quality of service at this Lexus of Nortboro always does an outstanding job. Michael Olsen does a terrific job and is a very valuable asset. The high quality of service at this dealership is one of the main reasons I have purchased Lexus automobiles. More

90,000 mile service appointment Bought my car there new and have loyally serviced it there with all the recommendations. I believe the prices are sky high and if they provide me wit Bought my car there new and have loyally serviced it there with all the recommendations. I believe the prices are sky high and if they provide me with a loaner vehicle, it takes forever to get the paperwork done and me on my way. The service advisors are usually polite and accommodating, I get the vibe they know the prices are ridiculous. This is probably my last Lexus, just for the maintenance required and what it costs. More

Best Service as always !! I have driven most luxury brands like BMW,Benz,Acura and more . Most are nightmare to work with. This dealership have put every one behind in service I have driven most luxury brands like BMW,Benz,Acura and more . Most are nightmare to work with. This dealership have put every one behind in service and knowledge. I just know how to say any better. More

Very good and staff at the dealer were very helpful Good people and very helpful. They made sure I was ok and answered all the questions I had. I would recommend the dealer to my friend. A friend of min Good people and very helpful. They made sure I was ok and answered all the questions I had. I would recommend the dealer to my friend. A friend of mine who bought a vehicle at your store told me to come and see as she’s very satisfied with the services she has gotten so far.... brings her Lexus there for service. More

Regular 45k service In for regular maintenance, booked the appointment on line, In and out right on time, just what I expected from this dealer. Great job, great service. In for regular maintenance, booked the appointment on line, In and out right on time, just what I expected from this dealer. Great job, great service. More

Auto Accident Peter Mancuso is a god send! We were on our way to NY for my daughters wedding and we hit a truck tire in the middle of the road. The vehicle was towe Peter Mancuso is a god send! We were on our way to NY for my daughters wedding and we hit a truck tire in the middle of the road. The vehicle was towed to Northborough Lexus and Peter helped us to get there for the wedding. He was our Angel and recommend Northborough and Peter. I will purchase my next vehicle from them! Thank you Peter! More