Lexus of Northborough

Had 100 k tune up Great services. Great car. No Issues. Hope it will go 200-300k Miles. It should with the way we maintain it. Some ride and has a lot of room and ver Great services. Great car. No Issues. Hope it will go 200-300k Miles. It should with the way we maintain it. Some ride and has a lot of room and very comfortable. More

Service exceptional Really enjoy the effectiveness along complete satisfaction. All work done on time and at a professional level. Terrific dealership to do business. Mik Really enjoy the effectiveness along complete satisfaction. All work done on time and at a professional level. Terrific dealership to do business. Mike explains all work needed, and why it should be done either now or near future. More

Great staff . The salesman were great and general manager and finance personel and customer service. They all went out of their way to make us comfortable and happ The salesman were great and general manager and finance personel and customer service. They all went out of their way to make us comfortable and happy with our purchase. Top notch for sure. More

Apple CarPlay Installation I recently had an Apple Car software installation on my Lexus automobile. The service was done flawlessly. Highly recommend Lexus of Northboro. I hav I recently had an Apple Car software installation on my Lexus automobile. The service was done flawlessly. Highly recommend Lexus of Northboro. I have only had positive experiences with Lexus of Northboro’s service department. More

New RX 350 This is the second new car we've purchased at Lexus of Northborough, both through Salesman Val Resulaj. Val has proven himself to be knowledgeable, ho This is the second new car we've purchased at Lexus of Northborough, both through Salesman Val Resulaj. Val has proven himself to be knowledgeable, honest and extremely helpful in navigating this purchase. Val knows the vehicles he is selling inside and out and there was not a question he didn't have an immediate answer for. He made the process easy and efficient. More

5000 mile check Our experience at the dealership was fast and efficient. Could not have been better. Every need was met with kindness and in a very professional manne Our experience at the dealership was fast and efficient. Could not have been better. Every need was met with kindness and in a very professional manner. Love Lexus of Northborough! More

Outstanding service apartment, friendly sales staff We are on to our second Lexus ES 350 purchased from this dealer. We will keeping back for the service. Our service advisor for many years, Michael Ols We are on to our second Lexus ES 350 purchased from this dealer. We will keeping back for the service. Our service advisor for many years, Michael Olson is excellent and the reason we will keep coming back. More

Pleasant and professional Listened to my concerns. Answered all questions. We’re on time. Clearly told me next steps and how it could be accomplished to fit my schedule Listened to my concerns. Answered all questions. We’re on time. Clearly told me next steps and how it could be accomplished to fit my schedule More

Best car buying experience EVER! Lexus of Northborough is a high-quality no pressure friendly dealership. This is my second Lexus and there was no question where I was going to buy Lexus of Northborough is a high-quality no pressure friendly dealership. This is my second Lexus and there was no question where I was going to buy it. More

Personification of Integrity! In a time when words such as professionalism, customer care and integrity have to be proven well before they are even uttered, this family-owned deal In a time when words such as professionalism, customer care and integrity have to be proven well before they are even uttered, this family-owned dealership has managed to arrive and perform at an entirely new and different level of the above attributes. My wonderful experience began with the first call to the dealership. I spoke with Andrew Wheeler, their Internet sales manager. He was extremely polite, courteous and helpful and reassured my instincts about the quality of their dealership. The next day I made the three hour and 20 minute journey from my home state of Maine to Northborough. The 4.7/5 average rating of over 940 Google reviews was a pretty impressive and reassuring indicator that I was going to be dealing with a quality dealership. Upon my arrival, I was greeted by my sales consultant, Mr. Chuck Haddad. With his over 35 years of experience, I found him extremely professional, courteous, knowledgeable and attentive. After returning from the test drive, I met Chris Campos, the insurance and financial manager of the dealership. Besides being extremely competent and professional, what I liked most about Chris was his integrity in finding what best suited my particular needs given that I lived in another state versus their financial gain. I feel that at the end, he appropriately customized a package that truly addressed what I needed to enjoy my vehicle for the next several years. I found his approach extremely ethical and at the end, we agreed on a final purchase price Which was a win-win number! The state of Massachusetts does not provide temporary plates for vehicles. Therefore, I was not able to return with my newly purchased vehicle to Maine, a fact that I was made fully aware of prior to driving down there. After completing the purchase, Chuck managed to arrange for the delivery of the vehicle, at no charge, to my town hall, about 200 miles away in Jay, Maine, where I was able to register and take possession of the vehicle. I felt that the dealership truly functioned as a team to deliver on their promise of an exceptional customer care experience. The add-on remote starter and pre-delivery conditioning were all completed promptly and the vehicle was delivered to the town hall earlier than the agreed-upon time, flawlessly. Promise kept! So why such a long review? As a dental professional who strives every day to surpass the standards of care and achieve the highest level of patient care, It is both refreshing and inspiring to witness a family owned business who also shares in the desire to surpass goals and already high standards. Anything less than a candid reflection on their efforts and sincere commitment would be just unfair. Moreover, I feel that Lexus Of Northborough personifies the qualities upon which the mission and philosophy of Lexus were created. This was more than a terrific car buying experience for me. It was a chance to watch an organization come together to achieve their mission while surpassing expectations. Thank you for making me feel special. You have my respect, endorsement and loyalty! Milad Bozorgnia, DMD More