Lexus of Northborough
Northborough, MA
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Unlike any other Lexus dealership Dealership would not replace the nearly bald, non-OEM tires on a certified used car before and after my purchase. Service manager Joel does not cooper Dealership would not replace the nearly bald, non-OEM tires on a certified used car before and after my purchase. Service manager Joel does not cooperate well, is berating and rude. Alignment was never performed on the car before the purchase, nor did they do it when new tires were installed, causing them to wear out. This did not raise any flags with the service team somehow. When I asked that they repair damage they inflicted to my wheels when changing the tires, the service manager told me to 'take it up with Lexus'. If you want to be a highly disregarded customer, visit this dealership. The front desk and service/master consultants are very friendly and heaps more helpful than anyone else there. More
Purchase of a Land Cruiser Had a great experience from start to finish with the purchase of a Toyota Land Cruiser. We had questions if the vehicle could fit three car seats and Had a great experience from start to finish with the purchase of a Toyota Land Cruiser. We had questions if the vehicle could fit three car seats and the dealer allowed us to have an extended test drive to fit the seats at home. We settled on a price via email and went into the shop and closed the deal. Great experience and great customer service. More
Attentive Service from start to finish We’ve purchased two cars from Lexus or Northborough and our primary reason for loyalty is because their service department is as good as it gets. They We’ve purchased two cars from Lexus or Northborough and our primary reason for loyalty is because their service department is as good as it gets. They build relationships with their customers and don’t try to nickel and dime today because they know that people have choices when it comes to where they get their cars serviced. We will buy more cars from Lexus of Northborough and in the interim we will continue to have our current Lexus serviced by them. More
Excellent as always ! Service was going to take longer than I thought. So very nice new loaner was provided ! Always treated excellent there ! Do t remember Peters last Service was going to take longer than I thought. So very nice new loaner was provided ! Always treated excellent there ! Do t remember Peters last name More
Major routine maintenance I am always satisfied with the professional service I receive at this dealership. There inspections are through and their work is notch. They provide I am always satisfied with the professional service I receive at this dealership. There inspections are through and their work is notch. They provide a very comfortable waiting area and always have loaner cars available. More
Lexus of Northboro Service I brought my vehicle in for repair based upon damage sustained to the front drivers side axle, wheel and attached parts. The service team was top notc I brought my vehicle in for repair based upon damage sustained to the front drivers side axle, wheel and attached parts. The service team was top notch and went out of their way to accommodate me while the car was in the service area. I would highly recommend Lexus if Northboro and the oversight Mr. Olson provided More
Great customer service Had an issue with a windshield replacement from a glass shop. They had an appointment for me the next day! Brought my RX350 in, said it might take som Had an issue with a windshield replacement from a glass shop. They had an appointment for me the next day! Brought my RX350 in, said it might take some time and gave me a loaner to use so I would not have to wait. Fixed properly first time. Great service. Highly recommended Northborough Lexus More
Tremendous car buying experience! The entire buying experience at Lexus of Northboro was tremendous. Our sales person Val’s product knowledge is second to none! He was never pushy... The entire buying experience at Lexus of Northboro was tremendous. Our sales person Val’s product knowledge is second to none! He was never pushy...he just calmly and confidently guided us through the features of the beautiful RX350. After deciding to buy, Val turned us over to Kevin, who concluded the sale with warmth and a great sense of humor. I would highly recommend Lexus of Northboro—-go talk to Val! More
Highly professional, very helpful Made the experience easy, timely, with excecllent knowledge. Helpful and taking sufficient times to hear and respond to questions. Very professional a Made the experience easy, timely, with excecllent knowledge. Helpful and taking sufficient times to hear and respond to questions. Very professional and helpful. Excellent experience More
Lexus LX570 Airbag Recall Service * Recall Service: Very professionally cared: Quick and prompt, kind and very polite service. Very satisfied. * Sales: future trading value requested * Recall Service: Very professionally cared: Quick and prompt, kind and very polite service. Very satisfied. * Sales: future trading value requested and very fast response came to us and very impressed. More