Back

Lexus of Northborough

Northborough, MA

4.9
724 Reviews

14 Belmont St

Northborough, MA

01532

Directions

By Type

Showing 724 reviews

September 09, 2019

Unlike any other Lexus dealership Dealership would not replace the nearly bald, non-OEM tires on a certified used car before and after my purchase. Service manager Joel does not cooper More

by Frank E
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service manager Joel, Mitch Cook, Kevin McHale, Michael Olson, Noah Cahillane
Sep 13, 2019 -

Lexus of Northborough responded

Frank, thank you for taking the time to provide us with your feedback. We were under the impression that you were satisfied with your service since we were able to repair your tires with no cost to you. We apologize this was not the case and for any inconvenience you feel you experienced. We would like to learn more of where you feel we could have improved in order to have made your visit a 5 star experience. If you are open to discussing, please contact our Service Manager, Jay Warren, at (508) 870- 3222.

Oct 29, 2019 -

Frank E responded

I have reached out to Lexus of Northborough, and as of 10/29/19, they were unwilling to provide me with a resolution for my vehicle. Nothing has changed.

September 07, 2019

Purchase of a Land Cruiser Had a great experience from start to finish with the purchase of a Toyota Land Cruiser. We had questions if the vehicle could fit three car seats and More

by frenchjt.4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jovani Santo
September 06, 2019

Attentive Service from start to finish We’ve purchased two cars from Lexus or Northborough and our primary reason for loyalty is because their service department is as good as it gets. They More

by RJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Olson
August 30, 2019

Excellent as always ! Service was going to take longer than I thought. So very nice new loaner was provided ! Always treated excellent there ! Do t remember Peters last More

by MarieY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter
August 29, 2019

Major routine maintenance I am always satisfied with the professional service I receive at this dealership. There inspections are through and their work is notch. They provide More

by The Don
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter
August 29, 2019

Lexus of Northboro Service I brought my vehicle in for repair based upon damage sustained to the front drivers side axle, wheel and attached parts. The service team was top notc More

by Goodtogo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Olson
August 27, 2019

Great customer service Had an issue with a windshield replacement from a glass shop. They had an appointment for me the next day! Brought my RX350 in, said it might take som More

by Stevep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bradley Trenchard
August 25, 2019

Tremendous car buying experience! The entire buying experience at Lexus of Northboro was tremendous. Our sales person Val’s product knowledge is second to none! He was never pushy... More

by HappyinLexus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin McHale, Val Resulaj, Corey Douglass
August 23, 2019

Highly professional, very helpful Made the experience easy, timely, with excecllent knowledge. Helpful and taking sufficient times to hear and respond to questions. Very professional a More

by Jordan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul King, Michael Olson
August 19, 2019

Lexus LX570 Airbag Recall Service * Recall Service: Very professionally cared: Quick and prompt, kind and very polite service. Very satisfied. * Sales: future trading value requested More

by Boston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Olson, Chuck Haddad
...
29
...