
Lexus of Northborough
Northborough, MA
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Buying Experience We had an excellent experience shopping at Lexus of Northborough. Their sales and customer service teams that we met were professional and courteous. We had an excellent experience shopping at Lexus of Northborough. Their sales and customer service teams that we met were professional and courteous. I would recommend the dealert More
Absolutely amazing! My experience at Lexus of Northborough was outstanding. Giovanni (sales) was knowledgeable, helpful and professional. I will return to Lexus of Northb My experience at Lexus of Northborough was outstanding. Giovanni (sales) was knowledgeable, helpful and professional. I will return to Lexus of Northborough to purchase my next car when it’s time! More
Satisfied Everything went well Not happy with the cost I really don’t have too much more to say about this. There was not that much interaction with the staff Everything went well Not happy with the cost I really don’t have too much more to say about this. There was not that much interaction with the staff More
Excellent Service I brought my NX in for servicing. The service was excellent and on time. The waiting room was pleasant and neat. The overall experience was one of exc I brought my NX in for servicing. The service was excellent and on time. The waiting room was pleasant and neat. The overall experience was one of excellence and made me feel like they were there to make my time there as pleasant as possible. More
Unlike any other Lexus dealership Dealership would not replace the nearly bald, non-OEM tires on a certified used car before and after my purchase. Service manager Joel does not cooper Dealership would not replace the nearly bald, non-OEM tires on a certified used car before and after my purchase. Service manager Joel does not cooperate well, is berating and rude. Alignment was never performed on the car before the purchase, nor did they do it when new tires were installed, causing them to wear out. This did not raise any flags with the service team somehow. When I asked that they repair damage they inflicted to my wheels when changing the tires, the service manager told me to 'take it up with Lexus'. If you want to be a highly disregarded customer, visit this dealership. The front desk and service/master consultants are very friendly and heaps more helpful than anyone else there. More
Purchase of a Land Cruiser Had a great experience from start to finish with the purchase of a Toyota Land Cruiser. We had questions if the vehicle could fit three car seats and Had a great experience from start to finish with the purchase of a Toyota Land Cruiser. We had questions if the vehicle could fit three car seats and the dealer allowed us to have an extended test drive to fit the seats at home. We settled on a price via email and went into the shop and closed the deal. Great experience and great customer service. More
Attentive Service from start to finish We’ve purchased two cars from Lexus or Northborough and our primary reason for loyalty is because their service department is as good as it gets. They We’ve purchased two cars from Lexus or Northborough and our primary reason for loyalty is because their service department is as good as it gets. They build relationships with their customers and don’t try to nickel and dime today because they know that people have choices when it comes to where they get their cars serviced. We will buy more cars from Lexus of Northborough and in the interim we will continue to have our current Lexus serviced by them. More
Excellent as always ! Service was going to take longer than I thought. So very nice new loaner was provided ! Always treated excellent there ! Do t remember Peters last Service was going to take longer than I thought. So very nice new loaner was provided ! Always treated excellent there ! Do t remember Peters last name More
Major routine maintenance I am always satisfied with the professional service I receive at this dealership. There inspections are through and their work is notch. They provide I am always satisfied with the professional service I receive at this dealership. There inspections are through and their work is notch. They provide a very comfortable waiting area and always have loaner cars available. More
Lexus of Northboro Service I brought my vehicle in for repair based upon damage sustained to the front drivers side axle, wheel and attached parts. The service team was top notc I brought my vehicle in for repair based upon damage sustained to the front drivers side axle, wheel and attached parts. The service team was top notch and went out of their way to accommodate me while the car was in the service area. I would highly recommend Lexus if Northboro and the oversight Mr. Olson provided More