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Lexus of Northborough

Northborough, MA

4.9
728 Reviews

14 Belmont St

Northborough, MA

01532

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Showing 728 reviews

September 15, 2019

Buying Experience We had an excellent experience shopping at Lexus of Northborough. Their sales and customer service teams that we met were professional and courteous. More

by John
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McHale, Patricia Shea, Eugene Oppong, Corey Douglass, Nathan Reindorf
September 14, 2019

Absolutely amazing! My experience at Lexus of Northborough was outstanding. Giovanni (sales) was knowledgeable, helpful and professional. I will return to Lexus of Northb More

by Sara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin McHale
September 14, 2019

Satisfied Everything went well Not happy with the cost I really don’t have too much more to say about this. There was not that much interaction with the staff More

by Lexus Man
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Louie Canoy, Paula Tiburcio
September 10, 2019

Excellent Service I brought my NX in for servicing. The service was excellent and on time. The waiting room was pleasant and neat. The overall experience was one of exc More

by Service Review
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manh Pham
September 09, 2019

Unlike any other Lexus dealership Dealership would not replace the nearly bald, non-OEM tires on a certified used car before and after my purchase. Service manager Joel does not cooper More

by Frank E
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service manager Joel, Mitch Cook, Kevin McHale, Michael Olson, Noah Cahillane
Sep 13, 2019 -

Lexus of Northborough responded

Frank, thank you for taking the time to provide us with your feedback. We were under the impression that you were satisfied with your service since we were able to repair your tires with no cost to you. We apologize this was not the case and for any inconvenience you feel you experienced. We would like to learn more of where you feel we could have improved in order to have made your visit a 5 star experience. If you are open to discussing, please contact our Service Manager, Jay Warren, at (508) 870- 3222.

Oct 29, 2019 -

Frank E responded

I have reached out to Lexus of Northborough, and as of 10/29/19, they were unwilling to provide me with a resolution for my vehicle. Nothing has changed.

September 07, 2019

Purchase of a Land Cruiser Had a great experience from start to finish with the purchase of a Toyota Land Cruiser. We had questions if the vehicle could fit three car seats and More

by frenchjt.4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jovani Santo
September 06, 2019

Attentive Service from start to finish We’ve purchased two cars from Lexus or Northborough and our primary reason for loyalty is because their service department is as good as it gets. They More

by RJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Olson
August 30, 2019

Excellent as always ! Service was going to take longer than I thought. So very nice new loaner was provided ! Always treated excellent there ! Do t remember Peters last More

by MarieY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter
August 29, 2019

Major routine maintenance I am always satisfied with the professional service I receive at this dealership. There inspections are through and their work is notch. They provide More

by The Don
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter
August 29, 2019

Lexus of Northboro Service I brought my vehicle in for repair based upon damage sustained to the front drivers side axle, wheel and attached parts. The service team was top notc More

by Goodtogo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Olson
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