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Lexus of Northborough
Northborough, MA
728 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 728 reviews
May 07, 2020
The appointment was on time and the car was immediately taken to the service bay. The staff was courteous and friendly...explained everything to me...and got me out of the dealership as promised... all saf taken to the service bay. The staff was courteous and friendly...explained everything to me...and got me out of the dealership as promised... all safety precautions were also taken. More
by howard
Employees Worked With
Jared Cohen
May 06, 2020
Excellent location with excellent staff and service. They took excellent care of my car. I received a loaner car that was thoughtfully sanitized. And they took the time to sanitize my car after servicing as took excellent care of my car. I received a loaner car that was thoughtfully sanitized. And they took the time to sanitize my car after servicing as well. More
by VK
Employees Worked With
Jared Cohen
May 04, 2020
No appointment, no problem Worked me right in despite Covid lockdown when car needed new battery; provided a coupon so cost was much less than expected. Very pleased - as usual Worked me right in despite Covid lockdown when car needed new battery; provided a coupon so cost was much less than expected. Very pleased - as usual. More
by Mmhorgan71
Employees Worked With
Jared Cohen
March 07, 2020
I was in for a scheduled maintenance. They took me early, finished earlier and Joe and the team were once again kind and client-centric all while ensuring my car was delivered back in tip-top shape. Seamless finished earlier and Joe and the team were once again kind and client-centric all while ensuring my car was delivered back in tip-top shape. Seamless! Thanks! More
by NicoleM
Employees Worked With
Joseph Steele
March 02, 2020
Excellent, Hassle Free transaction!!! Staff was very accommodating. Great location for me in terms of convenience. Very accommodating to Veterans!!! Nice work LEXUS!!! Woooo Hooooo!!! accommodating. Great location for me in terms of convenience. Very accommodating to Veterans!!! Nice work LEXUS!!! Woooo Hooooo!!! More
by Beast
Employees Worked With
Christopher Campos, Corey Douglass, Salwa Cheikh Moussa
March 01, 2020
Salwa was great! She was very knowledgeable and she had a positive attitude throughout the process. Everyone at the dealership provided us with a pleasant experience overall. a positive attitude throughout the process. Everyone at the dealership provided us with a pleasant experience overall. More
by Jdonnelly
Employees Worked With
Salwa Cheikh Moussa
February 22, 2020
I got a phone call that my car was ready to get pick up when I got there I returned the loaner, I paid my balance and I waited about 30 minutes my car was still not there. I had to asked the cashier to che when I got there I returned the loaner, I paid my balance and I waited about 30 minutes my car was still not there. I had to asked the cashier to check again to see if my car was ready. Then 15 minutes later my car was seating in the car lot running no one come to me to tell me my car was there. More
by ebsmartine
Employees Worked With
Jared Cohen
February 19, 2020
So far so good....the purchase process went well. Everyone was professional and knowledgeable about the products. Making it easier to buy the new Lexus Everyone was professional and knowledgeable about the products. Making it easier to buy the new Lexus More
by Birds
Employees Worked With
There was another person who helped! He was also very nice!, Fred Khajehzadeh, Andrew Wheeler
February 18, 2020
We showed up to the dealership thinking it would be the same old story when it came to buying a car. We were pleasantly surprised at how nice everyone was and how easy they made it. same old story when it came to buying a car. We were pleasantly surprised at how nice everyone was and how easy they made it. More
by Alex
Employees Worked With
Kevin McHale, Ashraf Hassan
