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Lexus of Northborough
Northborough, MA
724 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 06, 2020
Very Helpful. Easy to make appointment with plenty of options. Loaner vehicles available and great waiting area with coffee, beverages, breakfast items and other tasty snacks. options. Loaner vehicles available and great waiting area with coffee, beverages, breakfast items and other tasty snacks. More
by jonmailloux1
Employees Worked With
Jonathan
October 04, 2020
Always outstanding service. Great communication and loaner cars. Each department well run my service specialist Keith Curvelo is excellent. I highly recommend Lexus of Northborough. loaner cars. Each department well run my service specialist Keith Curvelo is excellent. I highly recommend Lexus of Northborough. More
by mazzettirciab
Employees Worked With
Jay Warren, Patricia Shea, Keith Curvelo
October 02, 2020
Excellent service. Top of the line!! From the first phone call to the waiting area: everyone was very professional. Thank you very much!! Friendly. I felt welcome call to the waiting area: everyone was very professional. Thank you very much!! Friendly. I felt welcome More
by tvargas222
Employees Worked With
Chris Schmitt, Nathan Reindorf, Jared Cohen
October 01, 2020
I have owned Lexus cars and been to many Lexus service shops over the years. None matches Lexus of Northborough for its commitment to customer service, responsiveness and integrity. A special shout out to shops over the years. None matches Lexus of Northborough for its commitment to customer service, responsiveness and integrity. A special shout out to Jay Warren, Service Manager. He’s a gentleman who is committed to doing the job right. More
by Jim.gabbe
Employees Worked With
Joseph Warren, Jared Cohen
September 29, 2020
Eugene was conscientious and friendly as he explained the car to us and showed us the features. Everyone was courteous and they were very patient with us as I had to bring our baby. Eugene even carried the b car to us and showed us the features. Everyone was courteous and they were very patient with us as I had to bring our baby. Eugene even carried the baby car seat even when he didn’t need to. Noah, the general sales manager, came out at the end and introduced himself so it was nice to meet everyone. Kevin was also pleasant to deal with and very patient with our squirmy baby. I will mention that although we had put down a $500 deposit a month in advance to reserve the car, I was the one who had to contact them to see if the car came in so I would ding the dealership half a star for that (but that rating can’t be done) . And they almost didn’t put the deposit towards the final numbers for the car; we had to remind them. More
by qql
Employees Worked With
Kevin McHale, Eugene Oppong
September 23, 2020
Salesman did a great job finding the perfect SUV for me! He took the time to listen to my needs and did all he could to come to an acceptable price on the vehicle. He took the time to listen to my needs and did all he could to come to an acceptable price on the vehicle. More
by Paula W
Employees Worked With
Fred Khajehzadeh
September 23, 2020
Lexus of Northborough has always provided me with exceptional service. Their technicians are trained and knowledgeable as to every area of the Lexus models. Having a loaner vehicle is very convenient exceptional service. Their technicians are trained and knowledgeable as to every area of the Lexus models. Having a loaner vehicle is very convenient and much appreciated. The staff is friendly and makes you feel like a member of the family. I highly recommend Lexus of Northborough for all your Lexus needs. More
by Rob
Employees Worked With
Jonathan Miller , Andrew Deamicis, Michael Olson, Keith Curvelo
September 15, 2020
Excellent service, they took there time and listen to what I was looking for. Fred, Corey and Chris Campos went above and beyond to assure we were taken care of. what I was looking for. Fred, Corey and Chris Campos went above and beyond to assure we were taken care of. More
by sveg1112
Employees Worked With
Fred Khajehzadeh, Christopher Campos, Corey Douglass
September 07, 2020
Friendly and efficient. Keith was readily available when I arrived with my vehicle, checked it in and within 10 minutes I was in my loaner car. My vehicle was ready as promised and I was very satisfied with I arrived with my vehicle, checked it in and within 10 minutes I was in my loaner car. My vehicle was ready as promised and I was very satisfied with the work. More
by anitamara1
Employees Worked With
Keith Curvelo
September 01, 2020
I dropped my Lexus off for an oil change and a recall on the file pump. nobody was ready to check me in but others came after me were checked in right away I was told I had to wait for Mike. I received a te the file pump. nobody was ready to check me in but others came after me were checked in right away I was told I had to wait for Mike. I received a text saying my car was done so I drove back to the dealership. I paid for the oil change. The. I had to wait over 12 minutes for someone to bring me my car. I was told they forgot to wash it. Again I saw other people come in and immediately get their vehicle. I will be going to another lexusdealer for future service and or sales. It wasn’t a big inconvenience but I do t want to deal with that again. More
by Bkj
Employees Worked With
Michael Olson
