Lexus of Northborough

Service was done on time and excellent. Customer service was also excellent and all information provided. Customer service was also excellent and all information provided. More

The service crew and Keisha were very helpful and assisted me despite the fact I arrived without an appointment Friday due to having a flat tire in the morning. Keisha explained the step by step proc assisted me despite the fact I arrived without an appointment Friday due to having a flat tire in the morning. Keisha explained the step by step process and the cost of the new tire as the damaged tire could not be repaired. Despite being concerned about the damage to the tire & the general experience I felt more comfortable as Keisha was thorough, calm and knowledgeable so I realized I was in good hands with skilled folks and the personal knowledge of having always had received superior service at the Northboro dealership, Then listening to Keisha throughly explain the repair & service process I was able to relax and depend on the current service as everything would be fine. More

Needed a new fob for our SUV, called the dealer and talked to a very informed receptionist Jessie and service technician, Jesse. Made an appointment, work done in a very timely manner and kept inform talked to a very informed receptionist Jessie and service technician, Jesse. Made an appointment, work done in a very timely manner and kept informed by Joe. Finished in 45 minutes and drove away, very satisfied. More

Good dealership to do business with and trusted. I will send friends to the shop.Also good service representative. I will send friends to the shop.Also good service representative. More

Over the years, I have bought several cars from this dealership. I have been extremely pleased with every transaction, including my most recent One. My sales person [C. S) has always been extremely help dealership. I have been extremely pleased with every transaction, including my most recent One. My sales person [C. S) has always been extremely helpful – – straightforward, honest, extremely Competent, and caring. More

I have been going to this car dealer for 5 years , this is the best so far . Staff are nice and genuine , they know what they are doing , the environment is presentable , they have tea and a little snac is the best so far . Staff are nice and genuine , they know what they are doing , the environment is presentable , they have tea and a little snack available . No prejudice at all . Michael was. Wonderful and professional . I love everything about this place . I will be going there until I am not able to drive . More

Professional, first rate service and atmosphere. Friendly staff, clean environment. Always treat my GS350 well. Friendly staff, clean environment. Always treat my GS350 well. More

Perfect service experience and I would recommend anyone I know. Thank you once again for everything know. Thank you once again for everything More

Lexus of Northborough services my LS460L. I also own an F150 pickup for my hobby farm. The truck needed tires, and would not pass inspection, so I started calling around for quotes. Ca I also own an F150 pickup for my hobby farm. The truck needed tires, and would not pass inspection, so I started calling around for quotes. Called one of the discount places. They quoted $850, and pushed me to book an appointment. I asked if that included mounting and balancing? Nope. $40 per tire. Valve stems? $10 per tire. Disposal fee? $30 per tire. Any other charges? After hemming and hawing, there was an environmental fee, a shop supplies fee, and a mandatory alignment. Lexus did the job for a fair price, and everything was included in the initial quote. And they didn't try to include one solitary add on to boost their prices. And the alignment? They looked at the tires, and said they wore evenly, so it wasn't needed. They have never tried to do any work that wasn't absolutely necessary. More

Great staff, efficient process. Taking my car in for service is always a great experience Taking my car in for service is always a great experience More