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Lexus of Northborough
Northborough, MA
723 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 723 reviews
December 29, 2024
Although I was not looking forward to buying a car, I had the most wonderful car-buying experience at Lexus of Northborough! From start to finish, the entire process was smooth, stress-free, and enjoyable. E the most wonderful car-buying experience at Lexus of Northborough! From start to finish, the entire process was smooth, stress-free, and enjoyable. Each person I interacted with was so kind and friendly. A special shoutout to Chris Schmitt, who was an absolute rock star. He was incredibly friendly, knowledgeable, and genuinely invested in making sure I found the most perfect vehicle. What I appreciated most was that Chris never rushed or pushed me into a decision. Instead, he took the time to understand my needs, answered all my questions thoroughly, and brought so many thoughtful, personal touches to his approach. Chris and Kevin made the entire process feel effortless and even enjoyable. I couldn’t have asked for a better experience or salesperson. I highly recommend Lexus of Northborough and Chris Schmitt if you're looking for a dealership that truly cares about its customers. It was a great experience, they truly go above and beyond. I love my new car. More
by klbubello
Employees Worked With
Kevin McHale, Chris Schmitt
December 28, 2024
Outstanding all around! ! As always a perfect score with top notch service and professionalism. Lexus is always my first chose!! ! As always a perfect score with top notch service and professionalism. Lexus is always my first chose!! More
by drhirtle
Employees Worked With
Kevin McHale, Val Resulaj, Bethany Turgeon
November 15, 2024
Answered my questions promptly and provided me with good advice for vehicle settings. Responded to my phone calls and met with me to make sure everything was working properly advice for vehicle settings. Responded to my phone calls and met with me to make sure everything was working properly More
by lester.forgit
Employees Worked With
Christopher Campos, Eugene Oppong
November 04, 2024
The staff at Lexus of Northborough have been nothing but helpful. I am always so impressed by the level of professionalism at this dealership. In particular, I was incredibly grateful for Aleksandr Kuznetso helpful. I am always so impressed by the level of professionalism at this dealership. In particular, I was incredibly grateful for Aleksandr Kuznetsov‘s assistance with dealing with a complicated issue. He helped me work through every step of the process and is, in my opinion, among the best of the best. More
by ikal4585
Employees Worked With
Aleksandr Kuznetsov
September 30, 2024
The service crew and Keisha were very helpful and assisted me despite the fact I arrived without an appointment Friday due to having a flat tire in the morning. Keisha explained the step by step proc assisted me despite the fact I arrived without an appointment Friday due to having a flat tire in the morning. Keisha explained the step by step process and the cost of the new tire as the damaged tire could not be repaired. Despite being concerned about the damage to the tire & the general experience I felt more comfortable as Keisha was thorough, calm and knowledgeable so I realized I was in good hands with skilled folks and the personal knowledge of having always had received superior service at the Northboro dealership, Then listening to Keisha throughly explain the repair & service process I was able to relax and depend on the current service as everything would be fine. More
by LAT
Employees Worked With
Keisha Cornelio
September 20, 2024
Needed a new fob for our SUV, called the dealer and talked to a very informed receptionist Jessie and service technician, Jesse. Made an appointment, work done in a very timely manner and kept inform talked to a very informed receptionist Jessie and service technician, Jesse. Made an appointment, work done in a very timely manner and kept informed by Joe. Finished in 45 minutes and drove away, very satisfied. More
by joanofoley
Employees Worked With
Jessie and Jesse, Joseph Steele
