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Lexus of North Miami - Service Center

North Miami, FL

4.2
361 Reviews

361 Reviews of Lexus of North Miami - Service Center

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July 14, 2022

Excellent service and attention. Personnel is prompt to assist and take care of your needs More

by josefinavillaman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosaly Bermudez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amauri Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Almonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2022 -

Lexus of North Miami responded

Jose, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of North Miami team. Drive safely, and we hope to see you back again down the road!

June 27, 2022

Excelente servicio. Mil gracias , Amables todos ,limpio el lugar , Organizado, muy profesional,espero tener siempre un Lexus. More

by sassonehama
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benny. He’s exelent
Jun 28, 2022 -

Lexus of North Miami responded

Gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con el equipo Lexus of North Miami. Apreciamos el apoyo y esperamos verle en el futuro!

June 27, 2022

BEWARE OF SERVICING YOUR VEHICLE AT THIS LOCATION! I purchased a brand new Lexus here late last year and had a great experience and love my car. I recently had my first service done. The driver that p More

by chaya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jason
Jun 28, 2022 -

Lexus of North Miami responded

I sincerely apologize for the lack of communication on behalf of my team. We strive to deliver accommodating and attentive service, and it is disappointing to see that we have left the wrong impression. I assure you that this feedback will be addressed properly to prevent this from happening in the future. If there is anything more I can do to assist you or anything else you would like to discuss, please don't hesitate to give me a call. Thank you, Viviana Almog - Customer Relations Manager - (786) 528-3781

June 22, 2022

Benny is the best service advisor ever Just amazing Fast Really comfortable place to wait for your car Thank you Lexus of north Miami More

by Meny1985
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benny
Jun 22, 2022 -

Lexus of North Miami responded

Thank you for letting us know how much you appreciated Benny's help! Safe driving from all of us at Lexus of North Miami.

June 03, 2022

The worse dealership. Service dept is horrible. Brought car in a 8 it’s after 5 abs they say I need to wait another 30 minutes after working all day. This is not the first More

by Corosen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ronald
Jun 06, 2022 -

Lexus of North Miami responded

This review is very concerning to receive. We strive to deliver seamless and efficient service, and it is disappointing to see that we missed the mark. I assure you that we will use this feedback to improve our practices moving forward. If there is anything more I can do to assist you or better your visit, please don't hesitate to give me a call. Thank you, Brittany Rivera - Customer Relations Manager - 786-528-3885

May 21, 2022

Everything was good, Benny the best, Richard the best too, excellent dealer, excellent service.The appointment was on time. More

by Caridad0104
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Lexus of North Miami responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Benny, Richard, and the Lexus of North Miami team. Drive safely, and we hope to see you back again down the road!

April 10, 2022

Horrible service by Ronald and team. Not listening to the customer at all. They talk down at you, and make you feel like you don’t know what you are talking about. More

by NMS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ed Rubenfeld
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronald (service Lexus North Miami)
Apr 26, 2022 -

Lexus of North Miami responded

I am sorry to see that your experience with our team was anything less than stellar. I want to see that your concerns are addressed as soon as possible and invite you to give me a call at your earliest convenience to discuss the matter in further detail. Thank you for your feedback, Brittany Stillwell - Customer Relations Manager - 786-528-3788

April 01, 2022

Very nice & courteous dealership. Very organized. Our service person (RONALD CAMPOS) was a pleasure to work with he told us the situation & released the car as promised. Highly recom More

by bushal238
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Campos
Apr 01, 2022 -

Lexus of North Miami responded

Thank you for taking the time to review us, Buddy! We are so glad to hear that you had a successful service experience working with Ronald and the Lexus of North Miami team. Drive safely, and we hope to see you back next time!

March 23, 2022

Friendly and efficient. I was provided a loaner vehicle while mine was being serviced. Service representative was very professional. More

by Helen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

Lexus of North Miami responded

It sounds like your recent visit with Lexus of North Miami went off without a hitch, Helen! Thank you very much for the kudos and we look forward to seeing you again down the road. Drive safely!

March 22, 2022

Barak and Lexus of North Miami are always excellent. Going there since moved to Mismi More

by Rodfunesmd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Lexus of North Miami responded

It makes us happy to see this feedback about the Lexus of North Miami team. Thank you for sharing how you trust us to get the job done right.

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