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Lexus of North Miami - Service Center

North Miami, FL

4.4
493 Reviews
Call Service Center (305) 372-1100

493 Reviews of Lexus of North Miami - Service Center

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November 01, 2024

I am very satisfied with the ease of making the appointment. The efficiency of service advisor was great. My service took about 2 hrs. Only problem is I wish that they would re open the gym. More

by tajabali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
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Nov 04, 2024 -

Lexus of North Miami responded

Tajabali, we're glad to hear you had a smooth experience with our service advisor at Lexus of North Miami. We appreciate your feedback about the gym and will take it into consideration. Thank you for choosing us!

October 31, 2024

Lexus of North Miami has very pleasant and courteous individuals in the workplace. They are willing to make every effort that the customer is satisfied. More

by gailj7546
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Qudus Ijelu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lev Bargraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Garcia
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Oct 31, 2024 -

Lexus of North Miami responded

Thank you for recognizing the efforts of our team at Lexus of North Miami! We're delighted to hear that you found our staff pleasant and courteous. Your satisfaction is always our top priority!

October 31, 2024

Bobby is always a pleasure to work with. You are lucky to have him! What more can we say? More

by jmurphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2024 -

Lexus of North Miami responded

Thank you for leaving Lexus of North Miami a five-star review! We are so glad that you continue to enjoy working with Bobby. See you next time!

October 31, 2024

I was very satisfied with the services provided. All issues were addressed and resolved with ease. More

by lovealot417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2024 -

Lexus of North Miami responded

Thank you so much for the kind review! We appreciate your business here at Lexus of North Miami.

October 31, 2024

Never heard from my service manager, they had my car for two days. The loaner guy was the only guy that I communicated with. Didn't do 2 of the 3 things I wanted them to do. The good news is...I got the More

by paulbdmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Simon
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Oct 31, 2024 -

Lexus of North Miami responded

Hi Paul. It's disappointing to hear about the lack of communication and incomplete service during your visit. We strive for thoroughness and clear communication, so I apologize for any inconvenience caused. If you'd like to discuss this further or still need assistance with your vehicle, please feel free to reach out. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

October 31, 2024

Thanks to Benny! !!! Thanks to Benny!!!! Thanks to Benny!!!! Thanks to Benny!!!! Thanks to Benny!!!! Thanks to Benny!!!! More

by OKSANA910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2024 -

Lexus of North Miami responded

We're delighted to hear that Benny made such a positive impact on your experience at Lexus of North Miami! Thank you for sharing your enthusiasm with us.

October 31, 2024

Check in is great. Check out need more attention. After you pay the car is never ready and many times not yet washed. More

by avias10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

Lexus of North Miami responded

Thank you for your feedback on your recent visit to Lexus of North Miami. We're glad to hear the check-in process went smoothly, but sorry about any inconvenience during checkout. We'll work on improving this aspect and appreciate you bringing it to our attention!

October 30, 2024

Lexus of North Miami has always given the best service since being a client over 8-years. They always make sure my car is well taken care of. More

by tabai865
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Arcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nelson Paulino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Lexus of North Miami responded

Thank you for being a loyal client of Lexus of North Miami for over 8 years! We're delighted to know that our team consistently provides the best service and takes great care of your car. We look forward to continuing this relationship with you!

October 30, 2024

I was content with the excellent service received from the Lexus team. Well done job. Thank you you all More

by MAGOUJOSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Lexus of North Miami responded

We're delighted to hear that you were pleased with the service at Lexus of North Miami! Thank you for your kind words, and we look forward to serving you again in the future.

October 30, 2024

I was supposed to have a rental to go to work, unfortunately I was told they didn’t have one available. Also, I used to look forward so they can wash my car; however, they didn’t even vacuum my More

by anaya12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
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Oct 31, 2024 -

Lexus of North Miami responded

Anaya, I apologize for any inconvenience you experienced. We strive to provide a seamless experience, so it's disappointing there were no rentals available during your appointment. Your feedback is valuable to us—please feel free to reach out if you'd like to discuss this further. Thank you, Brittany Rivera - Customer Relations Manager - 786-528-3885

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