Lexus of North Miami - Service Center

It was professional and positive. Always love to deal with Lexus Of North Miami. Great team, great people. Thank you very much for your service with Lexus Of North Miami. Great team, great people. Thank you very much for your service More

I have been having a horrible experience with the service department of this dealership. My car wouldn't start and they told me it was oil contamination. It cost me my insurance deductible for them to fix it department of this dealership. My car wouldn't start and they told me it was oil contamination. It cost me my insurance deductible for them to fix it. Only 1 week later I go to a different gas station and same exact thing, my car wouldn't start and they tell me it's gas contamination AGAIN!!! what are the odds of that!??? Since then, I have been waiting to hear back for 5 days...radio silence. The manager gave me an appointment and I was waiting for an hour and he never showed up!!! what kind of service is that!? IT IS TOTALLY DISRESPECTFUL. At this point, I am too afraid to have them fix my car, I have no idea what's going on, and they keep me totally in the dark. More

Honestly I’m very disappointed by the whole Lexus service. It has a month of xxxx with my car. Ans been kept in the dark. I don’t even know what they repairing. There’s no communication I had a mee service. It has a month of xxxx with my car. Ans been kept in the dark. I don’t even know what they repairing. There’s no communication I had a meeting with Mr Rubenfeld ans he didn’t even show up. More

Excellent customer service great person to deal with very happy with the service department and very happy with our vehicle thanks again for your great attitude happy with the service department and very happy with our vehicle thanks again for your great attitude More

Not enough words praising Gus Arcon and Val McKenzie for their outstanding help ending my lease and purchasing car .So knowledgeable and caring Joanie Glogover their outstanding help ending my lease and purchasing car .So knowledgeable and caring Joanie Glogover More

Prefect customer service best people best car prefect service Mr Denis Shadrin help me, fast working , I love my new car and recommend to everybody. service Mr Denis Shadrin help me, fast working , I love my new car and recommend to everybody. More

I purchased a 2020 Lexus IS350 in August with 2 miles on it. After a week or so I heard a rattling sound coming from the rear axle which grew louder over time. I brought the vehicle back and I was told th it. After a week or so I heard a rattling sound coming from the rear axle which grew louder over time. I brought the vehicle back and I was told that it was a loose parking brake disc and that the issue had been resolved. To my surprise, two weeks later the rattling sound came back and became very embarrassing as it would rattle going over bumps. I was very disappointed that a brand new Lexus would have this issue and at the fact that an issue that was fixed was not. When I brought the vehicle back to the dealership, they gave me a loaner which was a UX300. I could not believe that they put me in an entry model vehicle and not the same or better vehicle that I have. Well, I was promised that the issue has been resolved again with the rattling sound and I will cross my fingers each day. I have purchased four Lexus vehicles, two from Lexus of North Miami. I am not impressed and will seriously consider the fine luxury car dealership right next to them when my lease is up. The only positive experience I had was the technician that was in charge of my case, he was very professional and apologetic. I have not received no offers of compensation for my time wasted and inconvenience. More

Service Department RX400h needed small battery. Parts dept quoted $118, even though my battery was still under warranty service adviser quoted $180 (pro-rated which wa RX400h needed small battery. Parts dept quoted $118, even though my battery was still under warranty service adviser quoted $180 (pro-rated which way?). Positive terminal corrosion, mechanic broke the terminal. Quoted $7000 to replace whole engine harness. Are you for real? It took me $32.08 for replacement terminal , another $10 in battery cleaning material and $149 for AGM GELL battery from PepBoys. Shameless crooks! More

Great costumer service, beautiful and elegant dealer, amazing team from the extraordinary Maria how take care of me like a best friend will do looking for my best interest and my needs, to the Director M amazing team from the extraordinary Maria how take care of me like a best friend will do looking for my best interest and my needs, to the Director Manager Angel who make sure I got what I needed and more! Thanks a lot. More

regular service it was an easy experience working with Ed! He took care of all my issues in a speedy time! Very happy with this service!I will come back again! it was an easy experience working with Ed! He took care of all my issues in a speedy time! Very happy with this service!I will come back again! More