Lexus of North Miami - Service Center

Our family have been coming to Lexus of North Maimi since 2009 since we all drive Lexus Vehicles. We can easily go to Pembroke Pines, but we come there because we love the service that was provided by Lexus 2009 since we all drive Lexus Vehicles. We can easily go to Pembroke Pines, but we come there because we love the service that was provided by Lexus of North Miami. Unfortunately, this will be my first complaint regarding Bobby Rahmani in Service and another service agent in #5. I realize when employees get sick, there is chaos in any department. So, the only way to deal with a situation is by keeping respect, explaining the situation to the customers rather than pushing them out of their office and telling us "You're in the wrong side, go to #5, said Bobby abruptly..". When my husband sensed that he was being rude to me, my husband took his business card to make a complaint, Bobby's response was "go ahead and make your complaint". Very Rude individual and arrogant! Then went over to #5 in the used part of the service area and he also was very agitated. He also told me "I'm very busy, I can't help you, you have to go to #7", but I told him I just came from there, as he continues to tell me "'I'm sorry, I can't help you, I have other appointments, or I will fall behind". Rather than explaining the situation we were pushed around by these 2 individuals. The only way was for us to go to Mr. Rubenfeld to resolve the situation. More

My service is excellent as always. I remain totally satisfied with work, the professionalism, the contact regarding any issues and the concern. Thank you for being an organization th I remain totally satisfied with work, the professionalism, the contact regarding any issues and the concern. Thank you for being an organization the caters to your customers. More

Check in is great. Check out need more attention. After you pay the car is never ready and many times not yet washed. Check out need more attention. After you pay the car is never ready and many times not yet washed. More

Never heard from my service manager, they had my car for two days. The loaner guy was the only guy that I communicated with. Didn't do 2 of the 3 things I wanted them to do. The good news is...I got the two days. The loaner guy was the only guy that I communicated with. Didn't do 2 of the 3 things I wanted them to do. The good news is...I got the car back and it wasn't damaged. More

Lexus of North Miami has very pleasant and courteous individuals in the workplace. They are willing to make every effort that the customer is satisfied. individuals in the workplace. They are willing to make every effort that the customer is satisfied. More

Bobby is always a pleasure to work with. You are lucky to have him! What more can we say? You are lucky to have him! What more can we say? More

Thanks to Benny! !!! Thanks to Benny!!!! Thanks to Benny!!!! Thanks to Benny!!!! Thanks to Benny!!!! Thanks to Benny!!!! !!! Thanks to Benny!!!! Thanks to Benny!!!! Thanks to Benny!!!! Thanks to Benny!!!! Thanks to Benny!!!! More

I was very satisfied with the services provided. All issues were addressed and resolved with ease. All issues were addressed and resolved with ease. More

I was content with the excellent service received from the Lexus team. Well done job. Thank you you all the Lexus team. Well done job. Thank you you all More

I was supposed to have a rental to go to work, unfortunately I was told they didn’t have one available. Also, I used to look forward so they can wash my car; however, they didn’t even vacuum my unfortunately I was told they didn’t have one available. Also, I used to look forward so they can wash my car; however, they didn’t even vacuum my car. More