Back

Lexus of North Miami - Service Center

North Miami, FL

4.2
327 Reviews

327 Reviews of Lexus of North Miami - Service Center

Sort by
June 03, 2022

The worse dealership. Service dept is horrible. Brought car in a 8 it’s after 5 abs they say I need to wait another 30 minutes after working all day. This is not the first More

by Corosen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ronald
Jun 06, 2022 -

Lexus of North Miami responded

This review is very concerning to receive. We strive to deliver seamless and efficient service, and it is disappointing to see that we missed the mark. I assure you that we will use this feedback to improve our practices moving forward. If there is anything more I can do to assist you or better your visit, please don't hesitate to give me a call. Thank you, Brittany Rivera - Customer Relations Manager - 786-528-3885

May 21, 2022

Everything was good, Benny the best, Richard the best too, excellent dealer, excellent service.The appointment was on time. More

by Caridad0104
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Lexus of North Miami responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Benny, Richard, and the Lexus of North Miami team. Drive safely, and we hope to see you back again down the road!

April 10, 2022

Horrible service by Ronald and team. Not listening to the customer at all. They talk down at you, and make you feel like you don’t know what you are talking about. More

by NMS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ed Rubenfeld
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronald (service Lexus North Miami)
Apr 26, 2022 -

Lexus of North Miami responded

I am sorry to see that your experience with our team was anything less than stellar. I want to see that your concerns are addressed as soon as possible and invite you to give me a call at your earliest convenience to discuss the matter in further detail. Thank you for your feedback, Brittany Stillwell - Customer Relations Manager - 786-528-3788

April 01, 2022

Very nice & courteous dealership. Very organized. Our service person (RONALD CAMPOS) was a pleasure to work with he told us the situation & released the car as promised. Highly recom More

by bushal238
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Campos
Apr 01, 2022 -

Lexus of North Miami responded

Thank you for taking the time to review us, Buddy! We are so glad to hear that you had a successful service experience working with Ronald and the Lexus of North Miami team. Drive safely, and we hope to see you back next time!

March 23, 2022

Friendly and efficient. I was provided a loaner vehicle while mine was being serviced. Service representative was very professional. More

by Helen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

Lexus of North Miami responded

It sounds like your recent visit with Lexus of North Miami went off without a hitch, Helen! Thank you very much for the kudos and we look forward to seeing you again down the road. Drive safely!

March 22, 2022

Barak and Lexus of North Miami are always excellent. Going there since moved to Mismi More

by Rodfunesmd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Lexus of North Miami responded

It makes us happy to see this feedback about the Lexus of North Miami team. Thank you for sharing how you trust us to get the job done right.

March 15, 2022

I had the pleasure of servicing my 2018 RX 350 yesterday. I had the pleasure of meeting and speaking to Ed Rubenfeld. service manager. I had an issue which he resolved quickly to my satisfaction. He is the B More

by Howard613
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Lexus of North Miami responded

Howard, we're so pleased we were able to resolve the issue you were experiencing. We'll be sure to let Ed know that his dedication to your service meant a great deal to you as well. Many thanks for trusting the Lexus of North Miami team to take care of your 2018 Lexus RX 350, and we wish you safe travels until we see you next!

March 08, 2022

Always excellent service and attention when I come in for service. Benny is a pleasure to work with. More

by lexs32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2022 -

Lexus of North Miami responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Benny and the Lexus of North Miami team. Drive safely, and we hope to see you back again down the road!

March 07, 2022

Worse experience I’ve ever had with Lexus. I walked into the dealer. They took 6 hours to test my car. I left and six hours later I got the same issue again. I have to wait 2 months for a part More

by Gabriel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ed Rubenfeld
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Lexus of North Miami responded

Gabriel, I am sorry to hear that you are still having trouble with your vehicle, as I understand how frustrating this can be. We strive to deliver seamless and straightforward service, and it is disappointing that we have left the wrong impression. The safety and wellbeing of our guests is our top priority, and I would appreciate the chance to speak with you to see what more I can do to assist with your situation. If you are willing to discuss this further, please don't hesitate to reach out. Best, Brittany Rivera - Customer Relations Manager - 786-528-3885

February 16, 2022

Very good service, very good at making last minute appointments always have a loaner available which is very important to me. More

by Kha1241@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2022 -

Lexus of North Miami responded

We appreciate your confidence in our team to get the job done. Drive safely, and we hope to see you back at Lexus of North Miami!

...
4
...