Lexus of North Miami - Service Center

Very good service, easy to book and kind people, I like to go to Lexus of North Miami thanks to go to Lexus of North Miami thanks More

I had to take the day off because there were no loaners available. This is inconvenient, as I live in Broward and work in Broward /Palm counties. available. This is inconvenient, as I live in Broward and work in Broward /Palm counties. More

Took me without an appointment and fixed my problem quickly. Communicated with me throughout the process quickly. Communicated with me throughout the process More

Disregard for schedule and inappropriate use of customer time. Poor communication among staff. No responsibility taken for their own errors. time. Poor communication among staff. No responsibility taken for their own errors. More

Great Service there. Everything was on time and the car was in a perfect condition Everything was on time and the car was in a perfect condition More

My service advisor Johnathan was very professional and informative. I had no issues with him. I did have an issue with the female cashier that did not acknowledge me. She walked away from the window and w informative. I had no issues with him. I did have an issue with the female cashier that did not acknowledge me. She walked away from the window and walked to the table. The male cashier helped me. Shortly after I was being helped by the male cashier, a male customer walked up to the window and the female cashier quickly went to her window to help him. Her actions were very unprofessional. She is a young lady, white female with dark colored hair. More

I don’t believe it is the dealership‘s fault, but Lexus let me down. I had to call a main Lexus phone number just to get the runaround on a problem with my car. Lexus lost a customer. let me down. I had to call a main Lexus phone number just to get the runaround on a problem with my car. Lexus lost a customer. More

I was extremely pleased with how my service was handled this time. I liked that my rep Eric presented everything that my car might need beforehand, gave me options and was patient with me while deciding. I this time. I liked that my rep Eric presented everything that my car might need beforehand, gave me options and was patient with me while deciding. I didn't feel rushed or pressured. My car was returned clean and I enjoy the way it drives now. Ty More

Made me wait 4 hours to get a nail out of my tired and the tire still has the nail. the tire still has the nail. More

I am very happy with the service. No problem at all , But I waiting for more than 20 mins to get my car back at the loaner office. Two people came after me and their car back immedi No problem at all , But I waiting for more than 20 mins to get my car back at the loaner office. Two people came after me and their car back immediately. I went inside to asked and they forgot about me. While they were sitting in an empty office with an actitud. Finally a got my car and with a horrible actitud. I felt insulted. Very unprofessional. I got to the dealer at 10:20 am, waited and I left almost at 3 pm. More