Lexus of North Miami - Service Center

Never return phone calls. Don't answer phone. Three messages left over 4 weeks unanswered. Multiple calls referred to number that was never answered. Tried to get a simple answer to a question abo Three messages left over 4 weeks unanswered. Multiple calls referred to number that was never answered. Tried to get a simple answer to a question about my vehicle but no one ever responded. Will go elsewhere in the future. More

Professional, quick and reliable. My experience was the best. The dealership was on time, kept me informed throughout and pampered me through the process. The massage chair was everyt My experience was the best. The dealership was on time, kept me informed throughout and pampered me through the process. The massage chair was everything. More

Awesome Service The gentlemen that picked up my car was nice and courteous and very professional. And the service was awesome, They are my number one dealership The gentlemen that picked up my car was nice and courteous and very professional. And the service was awesome, They are my number one dealership More

Excellent Service.. Harvey is the best I took my Lexus in for a 15,000 mile service check. I had an emergency at home. I explained my problem to Harvey and he had his staff start their work I took my Lexus in for a 15,000 mile service check. I had an emergency at home. I explained my problem to Harvey and he had his staff start their work immediately. They found a few minor issues that I approved before they began the work. While I was in a hurry, I will take care of anything that Harvey's team recommends. I Love the car and plan to keep it In perfect condition for a long time. I trust their diagnostic abilities and their maintenance skills. More

Excellent work, our car looked brand new. And it runs well. The detailing make a big difference. We had the car since 2012, but it is a 2013 ES 350. Also the 55,000 miles maintenance is appropriate and it was f The detailing make a big difference. We had the car since 2012, but it is a 2013 ES 350. Also the 55,000 miles maintenance is appropriate and it was free. The detailing was at a discount with a coupon. More

Excellent service I received excellent service from beginning to end! Ed Rubenfeld was extremely helpful!i would come back here without any hesitation at all. Very happ I received excellent service from beginning to end! Ed Rubenfeld was extremely helpful!i would come back here without any hesitation at all. Very happy More

Oil Change and maintenance Scheduled for an oil change few weeks before. Upon my appointment I was assisted in a timely manner. They dealership had informed me that they were bu Scheduled for an oil change few weeks before. Upon my appointment I was assisted in a timely manner. They dealership had informed me that they were busy. I was happy with the service but I was at the dealership for almost 4 hours- with an appointment... However I am not upset nor is this a complaint. It is always a pleasure going to the dealership. The entire staff is very kind and provide great services.They have many incredible amenities at the dealership. More

Quick, efficient, helpful have had less stellar experiences in the past. This visit was equal to the high level of service and care as when Lexus first moved to NMB, and same a have had less stellar experiences in the past. This visit was equal to the high level of service and care as when Lexus first moved to NMB, and same as when they were at their previous location. More

Good job! Harvey, our advisor, was very nice and professional and everyone involved notified us along the way the status of the repair. Thank you so much! Harvey, our advisor, was very nice and professional and everyone involved notified us along the way the status of the repair. Thank you so much! More