Lexus of North Miami - Service Center

Service Super easy getting car serviced. Would do it again. Took less time than expected. Gave me a loaner when discovered that additional work was needed on Super easy getting car serviced. Would do it again. Took less time than expected. Gave me a loaner when discovered that additional work was needed on car. More

Bobby is the best Service Adviser! He treats his customers like family. He makes car service a painless experience. I highly recommend Bobby for service. Service Adviser! He treats his customers like family. He makes car service a painless experience. I highly recommend Bobby for service. More

Good service, All around I went to have my car repaired after a car accident. The people that work at the collision department we're very professional and helpful. They did a I went to have my car repaired after a car accident. The people that work at the collision department we're very professional and helpful. They did a great job on the body shop. Very happy client More

Incompetent! I have never been to this dealership but I have never been to this dealership but they have incorrectly added my number to one of their customer profiles. I have had about 15 to 20 calls abou I have never been to this dealership but they have incorrectly added my number to one of their customer profiles. I have had about 15 to 20 calls about my "insurance claim and repair." I have repeatedly called and asked for them to remove my number and was treated poorly by what sounded like bad mannered teenage girls in customer service that could obviously care less. I blocked the number but annoyingly they are still able to leave voice messages. Last week I found the email of the general manager of this place and sent him a message. Never heard back. Of course, I didn't expect that I would, but I hoped he would put a stop to it all the nonsense. Imagine my surprise when I got a text message from them today asking me to review their service! Hopefully you will be treated better if you go there. Just make sure they get your phone number right! More

Simply the best! I came in for a service a few days ago and realized that I needed tires and brakes. My service rep was so knowledgeable about what tires I needed, wha I came in for a service a few days ago and realized that I needed tires and brakes. My service rep was so knowledgeable about what tires I needed, what not to go cheap on, and even gave me a coupon! Rodriguez is definitely a 5 star advisor! It’s hard to believe that he’s new. I’m so pleased that I actually look forward to coming back! More

Excellence Always prompt resppnse available to answer questions and guidance amenitirs food service clean bathrooms check in and out for loaners easy and reliabl Always prompt resppnse available to answer questions and guidance amenitirs food service clean bathrooms check in and out for loaners easy and reliable sales person efficient More

Service Excellebce & Exceptional Client Experience Truly great staff. I have purchased my last three cars from the dealership, because of that level of client experience and service excellence provided Truly great staff. I have purchased my last three cars from the dealership, because of that level of client experience and service excellence provided. Everyone is always courteous, helpful, and friendly. More

Quick excellent service My title says it all!!! I went in, they took my car and I got to relax and enjoy a snack in the cafe . I even had a chance to say hello to my salesman My title says it all!!! I went in, they took my car and I got to relax and enjoy a snack in the cafe . I even had a chance to say hello to my salesman! Before I knew it my car was washed ready to go! More

Stealing crooks!!! I give this crooked place NEGATIVE stars. Here’s why: I had a traumatic experience of getting sideswiped in my little Honda Civic coupe by a speedin I give this crooked place NEGATIVE stars. Here’s why: I had a traumatic experience of getting sideswiped in my little Honda Civic coupe by a speeding suv on i95 last month. Thankfully all parties involved were not hurt. This created a whirlwind of migraines with car insurance and my mental need to trade-in my civic coupe for an affordable suv. A car accident will do that to you. I figured I had been through enough and wanted to fix my cars damage through my insurance at a luxury Lexus dealership instead of an auto body shop just for a better experience. So I thought. My car took 9 days to fix the scratched door and what the collision center said was the inner workings of my front headlight (which was working fine the entire 2 weeks before bringing it in to their center). Fine, no biggie. The insurance deductible was the same. So I had to schedule a time to pickup my car with Zoe Green from the NMB Lexus Collision Center after hours because of my work schedule. When I picked up my car, the doors were unlocked and the odometer was set to Trip A. I thought nothing much of these things as I went to a Lexus dealership and the car was safely in their lot. I went home and locked my car for the night. The next morning as I left for work, I tried unlocking my car door manually since the battery in my keyless entry died a few months ago and I haven’t yet had the chance to fix it. It didn’t unlock. That was migraine two. The mechanics at this dealership accidentally disconnected the wire that controls the lock on the drivers side door. Ooops. I spent all week parking around Miami with unlocked doors until I could bring the car in again when I was off from work. If you’re not aware, a civic coupe only has a manual key entry on the drivers side door for some reason. Moving on, I had to go back a 3rd Saturday to have this issue fixed. Ok fine. Headache over. Now I’ve had my car for 4 years and it’s been good to me but I mentally feel the need to switch to an suv. And here’s the BIG problem these people have cause me: I am VERY aware of the total mileage I have driven in my car, I ALWAYS kept the odometer setting to show me my total mileage. I had UNDER 30k miles on it. I don’t drive a lot! I don’t like driving down here and that’s always how I’ve felt way before my accident. As I was suv shopping, I had my car appraised and they had to change the odometer settings back from Trip A to the overall mileage. They told me I had over 46k miles on it... xxx! I had an internal panic attack right there as this ruined my deal for me, it drove the price of my car down by THOUSANDS of dollars. What happened at that Lexus dealership?!?!? So I decided to call my agent that helped me, three times. Twice I was told Zoe Green was busy at the moment and would call me back shortly, and once I got their machine. She did not call me back (and still to this moment has not). I had to write an email later that night to her work account telling her what happened and asking how this could be. She has responded to only one of my emails, and still none of my calls. Her only response in the email was that she can assure me her dealership did not drive the car tens of thousands of miles in those 9 days and that she does not know how this is possible. She wrote in my total mileage in her Lexus logs as 22,888 Miles. Hmmm. I also have the Lexus receipt of this entire transaction and it clearly states I had 22,888 miles on my car. Hmmmm. How can it now be 46k? I assured her that I did not drive tens of thousands of miles in my car since visiting her dealership either last month. I told her I don’t think anyone drove anywhere, some glitch with the computer or ECU must have happened at the dealership and unfortunately I caught it only last week. She still has not responded via phone or email past her initial response. It’s been clearly indicated to me there is nothing Lexus can do and I’m not here to waste my time going in again to this joke to have my blood boiled. So I am WARNING everyone about these stealing crooks!!!! I am beyond upset and disappointed. To top it off, the rental company Enterprise this Lexus dealership uses IS crooked. This was my first accident ever and was unaware of what my personal insurance covered in this type of situation. Well enterprise got me with their daily insurance coverage for the rental. They convinced me so fast I didn’t have time to think that my insurance covered rental vehicle collision. Ooops, my bad for not knowing. Just another sting to this entire process. More

Excellent Terrific service and great experience overall. Harvey’s team is efficient and courteous. Waiting areas are filled with plentiful and useful services i Terrific service and great experience overall. Harvey’s team is efficient and courteous. Waiting areas are filled with plentiful and useful services including cafe and reading desks. More