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Lexus of North Miami - Service Center

North Miami, FL

4.3
356 Reviews

356 Reviews of Lexus of North Miami - Service Center

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March 28, 2019

New or Used When your car is used the major car dealership may not be the answer. Repairs for my vehicle if accepted would have ranged between $949 to $3000. Were More

by DDWusedcar03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor and Mauricio
Apr 02, 2019 -

Lexus of North Miami responded

Hi there, my apologies for your experience with us. My name is Allyson and I am the Customer Relations Coordinator here at Lexus of North Miami, my direct number is 786-528-3871. I have addressed your issue with our General Sales Manager, Sean Kamal. We would love to assist you and make your situation right so please give me a call if you would like to discuss your situation further.

March 27, 2019

Excellent experience Service is always handled professionally and efficiently. Facilities are outstanding and make waiting time a pleasure. Mauricio is courteous, accomoda More

by DencoKam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Qudus Ijelu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Val McKenzie, Mark Ricciardi
Mar 28, 2019 -

Lexus of North Miami responded

Thank you!

March 27, 2019

Collision Service. Good service. Car ready upon my arrival for pick up. Timely updates during repair. Time for repair was a little long. Great collision team & knowled More

by Wlhjr5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leah in Collision
Mar 28, 2019 -

Lexus of North Miami responded

Thank you!

March 25, 2019

Lexus service Mauricio is the best guy going. Honest, attentive, and made sure that everything went smoothly. I highly recommend Mauricio if you have any service ne More

by Drewb8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mauricio in service
Mar 25, 2019 -

Lexus of North Miami responded

Thank you Drew!

March 25, 2019

Service at Lexus of north miami Overall service was very good. I did discover after leaving that someone left their tools on my backseat which will be returned. I was taken aback More

by Lexus rx 350 owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mauricio service rep
Mar 27, 2019 -

Lexus of North Miami responded

Hi there, my apologies for your experience with us. My name is Allyson and I am the Customer Relations Coordinator here at Lexus of North Miami, my direct number is 786-528-3871. I would love to assist you and make your situation right so please give me a call if you would like to discuss your situation further.

March 21, 2019

Excelent All the staff in Lexus is highly qualified treating customers and always willing in a very friendly way to make your experience in Lexus much nicer. More

by Socram
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Qudus Ijelu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Faitelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2019 -

Lexus of North Miami responded

Thank you Socram!

March 20, 2019

Amazing service Reinaldo Berroa and Harvey Gonzalez help me yesterday with an urgent that I had. They were really helpful, great communication and makes me feel comfo More

by Jenula25
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reinaldo Berroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harvey Gonzalez
Mar 22, 2019 -

Lexus of North Miami responded

Thank you!

March 08, 2019

Expected better service Took two hours just to have tires rotated/ adjusted. Was never notified car was ready . Car was not clean upon return even though they Advertise More

by Neustat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
None listed
February 21, 2019

Was there for a recall. I went to the dealership because my car was recalled. I Waited for about 1.5 hours until it was completed. The chairs were extremely comfortable and t More

by Kids77
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benny in service. He’s great.
Feb 25, 2019 -

Lexus of North Miami responded

Thank you!

February 19, 2019

Their service Rocks I am beyond please with the customer service I received. I was helped by Zoe in the service shop and she called me daily with updates on my car which More

by Mine blown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zoe
Feb 21, 2019 -

Lexus of North Miami responded

Thank you!

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