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Lexus of North Miami - Service Center

North Miami, FL

4.4
493 Reviews

493 Reviews of Lexus of North Miami - Service Center

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November 22, 2024

Bad experience in the last service. .not great job … on my hatchback door … THK.. Regars.. More

by mborges0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Rubenfeld
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

Lexus of North Miami responded

I'm sorry we didn't leave a better impression during your visit. I'd like the opportunity to learn how we can improve. If you're interested in speaking about this further, would you please reach out at your convenience? Thank you, Brittany Rivera - Customer Relations Manager - 786-528-3885

November 20, 2024

I had to wait almost three hours for my vehicle and once I was told the vehicle was ready I had to wait an additional 15 minutes to get my car which I only got within the 15 minutes due to me inquiring on t More

by LINDAADITION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Rubenfeld
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Lexus of North Miami responded

I'm sorry to hear about your long wait time and the miscommunication on our end. We strive for efficient service and never intend to inconvenience our valued customers. Please feel free to reach out if you'd like to discuss this further or have any other feedback you'd like to share. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

November 20, 2024

Bobby is the best, the service was fast and the waiting having a great complementary capuchino it’s the best. More

by photoluis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

Lexus of North Miami responded

We're delighted to hear that Bobby provided you with excellent service and a speedy experience at Lexus of North Miami. Enjoy those complimentary cappuccinos, and thank you for the fantastic review!

November 19, 2024

Eric was very helpful and knowledgable. Great personality! Thank you. I am happy to have him Handle my vehicles maintenance. More

by BPTORRES6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric service Door #-1
Nov 20, 2024 -

Lexus of North Miami responded

We're delighted to hear that Eric provided such helpful and knowledgeable service for your vehicle's maintenance at Lexus of North Miami! Thank you for sharing this positive feedback with us.

November 18, 2024

I was disappointed by the way the service department found almost all the items where normal I have other Lexus and i also purchased a GS 350 from your dealership I always service with you I was given More

by PVILLAVERDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Rubenfeld
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Rahmani
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Lexus of North Miami responded

Thank you for sharing your experience with us. It's concerning to hear about the wind noise and water leak issues you're facing, as this doesn't sound typical. We appreciate your loyalty and would like to address these concerns promptly. Please reach out to me directly so we can assist you further and make this right. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

November 18, 2024

The service was great and performed in time. Wish the free offerings in the cafe were better. More

by olga6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Lexus of North Miami responded

Thank you for taking the time to review Lexus of North Miami!

November 18, 2024

My car was washed and ready on time. All the crew was very professional congrats! More

by al447005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Frontier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Tarczynski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Lexus of North Miami responded

We really appreciate you taking the time to leave Lexus of North Miami this awesome review, thank you!

November 17, 2024

Bobby is an exceptional service representative. He is efficient, knowledgeable and works very hard to accommodate the needs of the customer More

by JOHNNIEBOXTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Lexus of North Miami responded

Johnnie, thank you for recognizing Bobby's hard work and dedication at Lexus of North Miami! We're delighted to hear he provided such exceptional service.

November 17, 2024

I always got my car service at this dealer this is my second Lexus never had an issue always got a loaner when it was time to get my car service made an appointment to get a loaner and there was none ava More

by darsha.hunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan
Nov 18, 2024 -

Lexus of North Miami responded

Darsha, I apologize for the inconvenience you experienced during your recent service visit. We strive to provide a seamless experience and it's disappointing to hear we fell short this time. Please feel free to reach out if you'd like us to address any further concerns or questions you may have. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

November 17, 2024

Wait was too long. Very hard to find service mgr. Service itself was very good More

by pharmon47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Lexus of North Miami responded

We expect more than a 3-star experience for our customers and I am sorry to see we let you down. I'd like the chance to make this right. Would you please contact me when you have a chance so that I may help? Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

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