Lexus of North Miami

My first time buying a new car and I could not be more happy with the service I recieved. I went to 6 other dealerships and no once came close to the customer service I recieved from Lexus. Danielle Conta happy with the service I recieved. I went to 6 other dealerships and no once came close to the customer service I recieved from Lexus. Danielle Contaldi was AMAZING and my perfect salesperson. She knew every stat about each model and was so patient with answering my questions. Her professionalism, care, and personality made me feel so confident with making my decision. She continuously followed up with me along my journey of deciding what car to buy. The general manager, Sean also deserves recognition. He took the time to look over my lease and talk with me personally before I sealed the deal. And Lastly, Todd in the finance department walked me thru all the paperwork making me feel comfortable and knlowedgable about my contracts. Thank Lexus of North Miami, Thank you Danielle, Todd, and Sean. You have gained a life long customer. More

Excelente servicio. Mil gracias , Amables todos ,limpio el lugar , Organizado, muy profesional,espero tener siempre un Lexus. Mil gracias , Amables todos ,limpio el lugar , Organizado, muy profesional,espero tener siempre un Lexus. More

BEWARE OF SERVICING YOUR VEHICLE AT THIS LOCATION! I purchased a brand new Lexus here late last year and had a great experience and love my car. I recently had my first service done. The driver that p I purchased a brand new Lexus here late last year and had a great experience and love my car. I recently had my first service done. The driver that picked up my vehicle said he accidentally scratched it and will have it repaired which they did. 2 weeks later my insurance called me asking for my insurance policy information for the car “I hit”. Apparently the driver went shopping at a Walmart miles away from the dealership and the drop off location, hit a parked car there and left. Police were called to the scene. Lexus offered as compensation for this ordeal 2 free services. Wow. I have a brand new car, with less then 5k miles on it with an accident on its record. And they are offering me 2 free services. Not to mention it was taken to run errands without my permission. No words with how wrong this whole situation is!!! Do not bring your car here! Absolutely awful! More

The best service ever Absolutely professional I have been with Denis for many years he is the best of the best with Denis for many years he is the best of the best More

Benny is the best service advisor ever Just amazing Fast Really comfortable place to wait for your car Thank you Lexus of north Miami Fast Really comfortable place to wait for your car Thank you Lexus of north Miami More

The used car purchasing team is very dishonest, and borderline fraudulent. I attempted to sell my leased Lexus vehicle to them and had equity in the car. Instead of making me an offer based on what the borderline fraudulent. I attempted to sell my leased Lexus vehicle to them and had equity in the car. Instead of making me an offer based on what the car was worth, they instead made me an offer based on the buyout price of the lease. Given there was plenty of equity in the vehicle, they wanted to keep all of that profit for themselves. They offered me $10k less than CarMax offered me to buy my vehicle, quite literally robbery in my opinion. This price was also $12k less than what Kelly Blue Book "Instant Cash Offer" was for the vehicle, and of course the dealer told me to come in right away. The manager came over and asked what would be a fair price for my car, but by that point I was not interested in playing their games. When I told them that another dealership offered more, they tried to tell me that I would have to first buy out the lease myself, pay taxes, fees, registration etc. before I could then sell it to another dealer. This was a FLAT OUT LIE. I ended up selling the vehicle to CarMax this morning and it was a very pleasant experience. CarMax called for the payoff, which was exactly the number displayed on the financing website, no added taxes, fees or BS that the dealer tried to scare me into believing I had to pay. Bottom line, if you're looking to sell or trade in your used vehicle, DO YOUR HOMEWORK FIRST. This dealership will take every opportunity to take advantage of you that they can. If possible, sell your car elsewhere to get the best value. More

I bought a brand new rx350 at North Miami Lexus until 2 months later while it was in the process of renewing the vehicle registration when I realized that my car is not registered with the Florida DMV. In months later while it was in the process of renewing the vehicle registration when I realized that my car is not registered with the Florida DMV. In short, the DMV online registration said that my car registration is invalid. It was a nasty surprise considering that I could have been stopped any time by a law enforcement officer with invalid registration. So I called Lexus of North Miami, hoping I would find someone to fix the problem. It's been four days, and I still cannot help. At one point, a front desk person told me, " Why don't you come to the dealer to fix the problem because no one was here. I am still waiting for someone to call as I am writing this comment. Shame on you, Lexus of North Miami - Your customer service is nonexistent. More

Muy agradecida con maría por su atención , simpre complacida , ya son 3 léase con ella y me ah ayudado mucho simpre terminó con algo más de lo esperado !!! Thank you Maria complacida , ya son 3 léase con ella y me ah ayudado mucho simpre terminó con algo más de lo esperado !!! Thank you Maria More

Oh my words can’t even explain how much they made me happy with my 2022 Lexus truck I’m so excited thanks Maria and Lexus. happy with my 2022 Lexus truck I’m so excited thanks Maria and Lexus. More

He is really good when it comes to numbers thanks a lot. I will be referring you. I will be referring you. More