Lexus of North Miami

my car was purchased in hollywood right befor they moved to miami. the staff and service department honored everything that was promised to me.when there was a problem they helped solve it immediaTELY SO I to miami. the staff and service department honored everything that was promised to me.when there was a problem they helped solve it immediaTELY SO I DID NOT HAVE TO MAKE A TRIP TO THE DEALERSHIP. very friendly and professional. i have recommened to friends and they share the same attitude. More

This dealer is excelent. The service, the people and instalations are very good. They have a lot of services while people is waiting for them cars. They think in the family. Congratulations!!!!!!!!! instalations are very good. They have a lot of services while people is waiting for them cars. They think in the family. Congratulations!!!!!!!!! More

The collision department is awful!!!!!! People are nice, but the quality is so bad. I bought a new car from them and had an accident months later. I went there for repair. They told me it would tak but the quality is so bad. I bought a new car from them and had an accident months later. I went there for repair. They told me it would take them 10 days to finish the job and the car will look like brand new. Then in 3 weeks they called me and said the car is ready to go. i went there. However, the job was not done. There were still scratches here and there.They did not even stick the little thing to the front shield window. They did not even wash my car, not even outside. I requested them to take care of the scratches. They told me i can pick it up the next day, but they called me at 5:30pm next day and asked to pick it up. I did not have time. then they told me to pick it up at 8:00am the next morning, which was a Saturday. i went there to pick it up the second time, but the job is not done yet. There were scratches. I requested them to do it again. They took it back and i was waiting. When it came back, still has it somewhere else. They took it back again. They took care of where I pointed out, but they did not wash my car at all. I took my car home. But i found scratches again between front bumper and the big light. Besides, the replaced two doors, the front one on passenger side, they did not stick the plastic thing to the window. the back door inside, they did not stick the plastic thing to the window. If you dont pay attention, you wont find it. How i found it was when I was driving, i can hear the wind sound inside my car, which was because they did not stick the window with the plastic thing. More

DO NOT GO TO THIS HORRIBLY MANAGED, SHADY "Dealership"! I currently lease an SUV from them and I regret it not because of my car (its great!) but the dishonesty and blatent lying done by not only the salespe currently lease an SUV from them and I regret it not because of my car (its great!) but the dishonesty and blatent lying done by not only the salespeople but the management as well. If you already are a client of them, GET EVERYTHING IN WRITING because as their management says, they will not honor their own oral contracts... even when it was promised and confirmed by three members of management (finance manager Gary too) and Wayne Sommers (one of the owners of the dealership)...who by the way tries to intimidate clients that call lexus north miami on their bullsh.. by telling them that he's "a lawyer" and goes on to insult clients who were calling the dealership for months just to get lied to (that is, when we could go in person to the dealership because they do not return numerous phone calls over a period of 7 months about the same issue). SHADY+DISHONORABLE+HORRIBLE CUSTOMER SERVICE+ CROOKS= NORTH MIAMI LEXUS! go to any other dealership besides them... trust me, its not worth the "grand amenities" they offer... which is only to mask the scummy management. YOU WILL GET A BETTER PRICE at another dealership because of these stupid amenities!!! More