Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of North Miami
North Miami, FL
2,863 Reviews
Experience the Lexus Lifestyle
Purchasing a car is just the beginning of the Lexus experience. These days, dealerships have evolved into more than just a car lot – they have become a source of guidance and maintenance for vehicle care. And now, with the introduction of Lexus of North Miami – a true lifestyle begins.
The new state-of-the-art dealership not only provides the ultimate in automotive service but also provides unrivaled personalized service, catering to all of your needs with luxury amenities via the Club Lexus Lifestyle and Fitness Center. The innovative, resort-like center is designed to accommodate and enhance your everyday lifestyle by allowing access to the finest facilities for consultation and first class amenities.
Our service department is passionate about caring for the best automobiles in the world, and committed to keeping your Lexus vehicle and ownership experience top of the line. Our shop has all the top factory required tools and equipment accompanied by thirty-two factory trained technicians, eight Lexus certified trained advisors and over eighty service bays which makes it easy for our customers.
At Lexus of North Miami our assistant service advisors/service operators provide a welcoming answering service which you can reach Monday through Friday 7:30am-6:00pm, Saturday from 8:00am-5:00pm and Sundays from 11:00am-4:00pm (appointments recommended). You can call the Lexus of North Miami service department at (305) 372- 3747 to reach your service advisor, appointments or for vehicle history and all other questions. *Some restrictions apply.
Our Service department is fully equipped with carwashes, details and valet services. We offer complimentary car washes to our customers who have purchased or serviced vehicles at Lexus of North Miami.
The Café at Lexus of North Miami brings a warm and welcoming experience. Choose from complimentary critically acclaimed Starbucks coffee brewed to perfection, an impressive array of contin
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Filter Reviews by Keyword
By Type
Showing 2,863 reviews
April 06, 2011
My daughter negotiated a price with Wayne Sommers over the phone for the Lexus that we were looking for. We went to pick it up. Everything was exactly as promised. The purchase was streamlined and I was o the phone for the Lexus that we were looking for. We went to pick it up. Everything was exactly as promised. The purchase was streamlined and I was on my way home in a brief amount of time, unlike some dealerships. I did research on Wayne Sommers on line. He is an attorney. If I went to law school I would be proud to tell anyone that. Wayne took the time to show me the features of the SUV and I happily drove off. My daughter is also an attorney. We were very pleased and would buy a car from Wayne again. More
by jwsip
Employees Worked With
Wayne Sommers, Wayne Sommer
January 06, 2011
When I drove on to the lot I was greeted by many smiling faces. I was very guarded as I entered the dealership and I did not want to be swarmed. But at Lexus of North Miami I was not pressured and no one at faces. I was very guarded as I entered the dealership and I did not want to be swarmed. But at Lexus of North Miami I was not pressured and no one attacked me as soon as I got there. I was given time to look around I was approached in a calm fashion. It made the whole experience very easy to handle. I had gone to other dealerships before coming here and felt pressured to buy from the other dealers. When I came here the salesman talked to me, found out what I wanted and listened to me. He met my price I wanted to pay per month (which the other dealerships didn't). I purchased my lease that day something I wasn't willing to do at the other dealerships. I felt comfortable with the purchase and instead of having to come back the next day to pick up the car they had it ready for me to take that day. They called my insurance company, put on new plates and showed me how everything worked in the car. I would definitely recommend this Lexus of North Miami to everyone. More
by jttaint
Employees Worked With
Ray Blanco
December 13, 2010
DO NOT GO TO THIS HORRIBLY MANAGED, SHADY "Dealership"! I currently lease an SUV from them and I regret it not because of my car (its great!) but the dishonesty and blatent lying done by not only the salespe currently lease an SUV from them and I regret it not because of my car (its great!) but the dishonesty and blatent lying done by not only the salespeople but the management as well. If you already are a client of them, GET EVERYTHING IN WRITING because as their management says, they will not honor their own oral contracts... even when it was promised and confirmed by three members of management (finance manager Gary too) and Wayne Sommers (one of the owners of the dealership)...who by the way tries to intimidate clients that call lexus north miami on their bullsh.. by telling them that he's "a lawyer" and goes on to insult clients who were calling the dealership for months just to get lied to (that is, when we could go in person to the dealership because they do not return numerous phone calls over a period of 7 months about the same issue). SHADY+DISHONORABLE+HORRIBLE CUSTOMER SERVICE+ CROOKS= NORTH MIAMI LEXUS! go to any other dealership besides them... trust me, its not worth the "grand amenities" they offer... which is only to mask the scummy management. YOU WILL GET A BETTER PRICE at another dealership because of these stupid amenities!!! More
by Fairratings
Employees Worked With
Wayne Sommers, Gary from Finance
November 16, 2010
Outstanding new car purchase experience. Started my Outstanding new car purchase experience. Started my search for my new vehicle on the internet and was contacted by Qudus Ijelu from Lexus of Nort Outstanding new car purchase experience. Started my search for my new vehicle on the internet and was contacted by Qudus Ijelu from Lexus of North Miami. The negotiation and transaction was conducted expeditiously and professionally. What they promised is what I got without a hassle and without pressure. Would definitely recommend this salesperson and this dealership. More
by bstickle
October 27, 2010
Lexus of North Miami is the worst dealership that I have ever dealt with in over 35 years. I have never seen such unprofessionalism. I would strongly recommend bringing your business to other Lexus dealer ever dealt with in over 35 years. I have never seen such unprofessionalism. I would strongly recommend bringing your business to other Lexus dealerships before going to this one. They tell you one thing on the phone and then pull the old bait and switch once you get to the dealership....Be careful! More
by jrwellen
Employees Worked With
Manager with last name Martin
October 26, 2010
Since moving there dealership countyline Lexus has taken a severe downward turn. As the motto states, let the buyer beware here. Rude, untrained staff awaits you in this multi million dollar facility. Afte a severe downward turn. As the motto states, let the buyer beware here. Rude, untrained staff awaits you in this multi million dollar facility. After 14 years of great experinces we can't take any more of the false smiles and disingenuous service. Find a good Lexus certified mechanic...bad economictimes have these emplyees looking at your kneck when you walk through there doors...waiting to stick the fangs in! Really! More
by Richard evans
Employees Worked With
Service agent
September 30, 2010
Mr. McKenzie has made buying a car for my family the best experience by far.This is the second vehicle we have purchased from Lexus North Miami in a span of six months. Val is true to his honor system and cu experience by far.This is the second vehicle we have purchased from Lexus North Miami in a span of six months. Val is true to his honor system and customer service. He has a customer for live More
by cherenfant
Employees Worked With
Val McKenzie, Val McKenzie
August 25, 2010
The best dealer period!!! I bought a pre-owned 2008 LX 570 from this dealer on the 16th of august, 2010. Jonathan was excellent and he never said "no". I was intouch with him until the day of vehicle pick 570 from this dealer on the 16th of august, 2010. Jonathan was excellent and he never said "no". I was intouch with him until the day of vehicle pick-up and then Harold took over. He was great too. He guided me seemlessly through the process of buying the vehicle, the options of the vehicle AND I got a grand tour of the dealership(you really have to see this one!!!), I found out that I have a lifetime membership to their facility that includes, pool tables, air hockey, a restaurant, lounge(s), spa with showers/sauna etc...and everytime you service your vehicle there, you get a free spa item... Anyways the car was flawless. It was in excellent condition and I had a couple of small issues with it, which they graciously fixed/repaired immediately for me. John Wirshing even suggested that I finance the whole buy to make my credit score better...something you never see at any delaership, after all most dealers have the attitude:"who cares"...well done John. I highly recommend this dealership and Jonathan,Harold,John. You won't be dissapointed I guarantee iT!!! More
by sesingh
Employees Worked With
Jonathan/Harold/John
August 24, 2010
I had my GS serviced about a month ago. When I called for a appointment everyone was very friendly and helpful. But when I arrived it was so different. I was greeted promptly. But when the service person too a appointment everyone was very friendly and helpful. But when I arrived it was so different. I was greeted promptly. But when the service person took my order they seemed put out. I felt like they were doing me a favor. They were to fast and pushy and rude. They tried to sell me things before they even looked at my car. I waited for my car it was suppose to take 1 1/2 hours it took 3 hours. The dealership is very nice has everything a cafe a gym a hair and nail salon. All I wanted was to get out of there. A dealership is not where I want to have my hair or nails done. And the gym no one was in there, why would I go to a dealership to work out. i would work out there as much as I would shop there. Not a chance. you may want to rethink the whole idea. Just fix my car in a reasonalbe time and a fair price. I felt like I paid for all that glamour that I do not need. When my car was done it was way to much money and way to long. I liked Countyline Lexus better. friendly people fair prices work done on time. Oh yeah and the sales people would not leave me alone. Trying to get me to buy a new car. Mine is only a year old. They were rude when I said I did not want to buy a car. Just leave me alone. I will not return. have to try another Lexus dealer. More
by nonala
Employees Worked With
Manny
August 08, 2010
I brought my car in for an oil change at approx 1.30pm and was offered to have the 65,000 mile check up done to my vehicle. I told the service writer I could not afford the fee at the time which was appro and was offered to have the 65,000 mile check up done to my vehicle. I told the service writer I could not afford the fee at the time which was approx $980 (from previous inquiry), I was advised of a special of $145+tx which would include a overall check of the car including the oil change, rotating of tires, etc. The offer was good so I advised the writer to go ahead and have it done. I left my car and went on to run errands. About 6pm that evening I receive a call from the dealership, not from the adviser, but from a rep calling to let me know we are "so sorry" that we did not call you early but your car will not be ready today because we found a rats nest in the air filter section of your car. My first reaction was shock, how did a rats get in my car, the caller went on to ask if I kept my car in the garage (no), do I keep my car parked for long periods of time (no) , I drive my car everyday. She continued with saying "our mechanic/specialist is working on an estimate". A loaner was offered which I accepted but later refused. After the phone call ended, I started to wonder about this "estimate" that their mechanic/specialist was preparing. I called the Lexus back and asked for the service specialist to explain to me what this estimate was for, there was no damages at the time but according to the mechanic/specialist in order to get the car back to lexus "standard" they were writing an estimate (an estimate for unforseen damages - bullsh----). I received a call the next day to go by the a to see the damages for myself. I have never seen a rats nest before so this was just unremarkable. An estimate was given by the mechanic/specialist of 9.2 hours to clean the nest from the car for a cost of $980.00 not only was this outrageous but felt like the dealership was xxxxxx their customer. This was not my entire car but a section which would have taken a few hours to do. I left the dealership with my "rat" car and took it to a local mechanic who cleaned it in approx 3 hours and installed a brand new ac filter for a total of $230.64. I have always driven a Lexus and my car has always been serviced by the dealership, but after this experience I will definitely think twice. One other note I have had excellent service at Countyline (when there were still in existence) and Lexus of Pembroke Pines. This was my second visit to Lexus of north Miami and the both have been unpleasant More
by cneal129
Employees Worked With
Burrow
