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Lexus of North Miami
North Miami, FL
4,405 Reviews
Experience the Lexus Lifestyle
Purchasing a car is just the beginning of the Lexus experience. These days, dealerships have evolved into more than just a car lot – they have become a source of guidance and maintenance for vehicle care. And now, with the introduction of Lexus of North Miami – a true lifestyle begins.
The new state-of-the-art dealership not only provides the ultimate in automotive service but also provides unrivaled personalized service, catering to all of your needs with luxury amenities via the Club Lexus Lifestyle and Fitness Center. The innovative, resort-like center is designed to accommodate and enhance your everyday lifestyle by allowing access to the finest facilities for consultation and first class amenities.
Our service department is passionate about caring for the best automobiles in the world, and committed to keeping your Lexus vehicle and ownership experience top of the line. Our shop has all the top factory required tools and equipment accompanied by thirty-two factory trained technicians, eight Lexus certified trained advisors and over eighty service bays which makes it easy for our customers.
At Lexus of North Miami our assistant service advisors/service operators provide a welcoming answering service which you can reach Monday through Friday 7:30am-6:00pm, Saturday from 8:00am-5:00pm and Sundays from 11:00am-4:00pm (appointments recommended). You can call the Lexus of North Miami service department at (305) 372- 3747 to reach your service advisor, appointments or for vehicle history and all other questions. *Some restrictions apply.
Our Service department is fully equipped with carwashes, details and valet services. We offer complimentary car washes to our customers who have purchased or serviced vehicles at Lexus of North Miami.
The Café at Lexus of North Miami brings a warm and welcoming experience. Choose from complimentary critically acclaimed Starbucks coffee brewed to perfection, an impressive array of contin
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,405 reviews
March 26, 2019
Enjoyed doing business with Lexus of North Miami Well I walked into this dealership and a very professional salesperson Cesar Alcara offered to help me and after finding the vehicle Cesar introduced Well I walked into this dealership and a very professional salesperson Cesar Alcara offered to help me and after finding the vehicle Cesar introduced me to Beautiful Maria Morrone who was very helpful....with my credit condition....she was able to explain and verify that I could take the truck that I bought with me that day.....she was very professional and she is an asset to this company.....she gave me 120% effort to well represent Lexus Of North Miami.......very happy with my purchase and I will recommend Maria or Cesar anytime to my family and friends.....as well Lexus of North Miami. More
by Cabril61
March 26, 2019
The worst Manager to deal with Purchased a vehicle from this dealership. Flew all the way from Atlanta. The worst dealership to buy cars from! Alfred the used car “Manager”. Very Ba Purchased a vehicle from this dealership. Flew all the way from Atlanta. The worst dealership to buy cars from! Alfred the used car “Manager”. Very Bad Business. They promised me the car was in a 100% condition before I flew down. When I got there the vehicle had a Broken Grille, Bent Wheel, Bent Wheel Hub, scratched Bumper. Missing fender liner. Not a “Good Deal” as they mentioned. Horrible customer service! Ohh and not to mention the vehicle was Certified Pre-Owned. Which there should have been a 160 point inspection on the vehicle before customers drive a car that has issues. We negotiated another 500$ off for the grille. Not knowing the wheel was bent until 30 mins into the drive home. I called “Alfred” who acted like a complete A**hole over the phone. He mentioned for me to send the wheel back to Lexus Of North Miami after I put the spare tire on for a 10 hour drive. I sent the wheel back once i reached home to Alfred per discussing that he would send me a brand NEW WHEEL! He ended up sending me another damaged wheel that had curb rashes on. Called him back to discuss the problem. He started yelling at me over the phone that he did not promise a new wheel! Completely bad experience. I HOPE EVERYONE WHO IS LOOKING TO DO BUSINESS WITH THESE PEOPLE! DO YOUR RESEARCH BEFORE. Never had an experience with a Lexus dealership like this before. You should Pay another 1000$ elsewhere then do business with these crooks! More
by Dani5978
Employees Worked With
March 26, 2019
Service at Lexus of north miami Overall service was very good. I did discover after leaving that someone left their tools on my backseat which will be returned. I was taken aback Overall service was very good. I did discover after leaving that someone left their tools on my backseat which will be returned. I was taken aback with the $64 charge for a “Complimentary loaner” no one mentioned the charge and when I got home and reviewed the bill I was not happy. More
by Lexus rx 350 owner
Employees Worked With
Mauricio service rep
March 25, 2019
Lexus service Mauricio is the best guy going. Honest, attentive, and made sure that everything went smoothly. I highly recommend Mauricio if you have any service ne Mauricio is the best guy going. Honest, attentive, and made sure that everything went smoothly. I highly recommend Mauricio if you have any service needs. Thanks More
by Drewb8
Employees Worked With
Mauricio in service
March 24, 2019
Excellent experience, amazing customer service Miguel is a professional seller, very service oriented, he'll explain you all the details, honest and lead you to your best option according with what Miguel is a professional seller, very service oriented, he'll explain you all the details, honest and lead you to your best option according with what you need. More
by GEO
Employees Worked With
Miguel Thodde
March 21, 2019
Excelent All the staff in Lexus is highly qualified treating customers and always willing in a very friendly way to make your experience in Lexus much nicer. All the staff in Lexus is highly qualified treating customers and always willing in a very friendly way to make your experience in Lexus much nicer. More
by Socram
March 20, 2019
Excellent Service! Excellent Service. The staff at the Collision Center in the Lexus of North Miami was as I expected from the Lexus car maker. Zoe, Damaris and Damon Excellent Service. The staff at the Collision Center in the Lexus of North Miami was as I expected from the Lexus car maker. Zoe, Damaris and Damon were excellent, they were very professional handling the process, I was informed of all the steps while the car was in their possession, the Preliminary Quote was accurate and the delivery was as on time Excellent job, keep up the good work...!!! Mr E. Gonzalez, More
by ejesusg
Employees Worked With
At the Collision Center Zoe, Damaris and Damon were excellent.
March 20, 2019
Amazing service Reinaldo Berroa and Harvey Gonzalez help me yesterday with an urgent that I had. They were really helpful, great communication and makes me feel comfo Reinaldo Berroa and Harvey Gonzalez help me yesterday with an urgent that I had. They were really helpful, great communication and makes me feel comfortable. I love the way Lexus handle the clients. Harvey and Reinadlo 10 points! More
by Jenula25
March 17, 2019
Outstanding service Excellent customer service from everyone, very professional and friendly staff, I was skeptical at first but was pleasantly surprised to have such a s Excellent customer service from everyone, very professional and friendly staff, I was skeptical at first but was pleasantly surprised to have such a smooth and easy process. Highly recommend this dealership. More
by Johana
March 16, 2019
Mr. Miguel Thodde I was searching for the best deal I could find on a certified pre-owned car on a luxury auto brand. I was so lucky to meet Miguel Thodde at Lexus of N I was searching for the best deal I could find on a certified pre-owned car on a luxury auto brand. I was so lucky to meet Miguel Thodde at Lexus of North Miami, he perfectly understood what I was looking for. It took him 2 weeks to find what it is the best deal I have ever done on a lease car. Miguel created a Taylormade deal for my needs. He was so honest and determined to help me with my search. I am more than happy with my amazing new car! I couldn't be more grateful to meet Miguel, he is not only a highly qualified master on Lexus but also a kind, educate and phenomenal gentleman. I highly recommend Miguel !!! More
by CheloMendoza
Employees Worked With
Miguel Thodde
