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Lexus of North Miami
North Miami, FL
2,675 Reviews
Experience the Lexus Lifestyle
Purchasing a car is just the beginning of the Lexus experience. These days, dealerships have evolved into more than just a car lot – they have become a source of guidance and maintenance for vehicle care. And now, with the introduction of Lexus of North Miami – a true lifestyle begins.
The new state-of-the-art dealership not only provides the ultimate in automotive service but also provides unrivaled personalized service, catering to all of your needs with luxury amenities via the Club Lexus Lifestyle and Fitness Center. The innovative, resort-like center is designed to accommodate and enhance your everyday lifestyle by allowing access to the finest facilities for consultation and first class amenities.
Our service department is passionate about caring for the best automobiles in the world, and committed to keeping your Lexus vehicle and ownership experience top of the line. Our shop has all the top factory required tools and equipment accompanied by thirty-two factory trained technicians, eight Lexus certified trained advisors and over eighty service bays which makes it easy for our customers.
At Lexus of North Miami our assistant service advisors/service operators provide a welcoming answering service which you can reach Monday through Friday 7:30am-6:00pm, Saturday from 8:00am-5:00pm and Sundays from 11:00am-4:00pm (appointments recommended). You can call the Lexus of North Miami service department at (305) 372- 3747 to reach your service advisor, appointments or for vehicle history and all other questions. *Some restrictions apply.
Our Service department is fully equipped with carwashes, details and valet services. We offer complimentary car washes to our customers who have purchased or serviced vehicles at Lexus of North Miami.
The Café at Lexus of North Miami brings a warm and welcoming experience. Choose from complimentary critically acclaimed Starbucks coffee brewed to perfection, an impressive array of contin
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 2,675 reviews
August 24, 2010
I had my GS serviced about a month ago. When I called for a appointment everyone was very friendly and helpful. But when I arrived it was so different. I was greeted promptly. But when the service person too a appointment everyone was very friendly and helpful. But when I arrived it was so different. I was greeted promptly. But when the service person took my order they seemed put out. I felt like they were doing me a favor. They were to fast and pushy and rude. They tried to sell me things before they even looked at my car. I waited for my car it was suppose to take 1 1/2 hours it took 3 hours. The dealership is very nice has everything a cafe a gym a hair and nail salon. All I wanted was to get out of there. A dealership is not where I want to have my hair or nails done. And the gym no one was in there, why would I go to a dealership to work out. i would work out there as much as I would shop there. Not a chance. you may want to rethink the whole idea. Just fix my car in a reasonalbe time and a fair price. I felt like I paid for all that glamour that I do not need. When my car was done it was way to much money and way to long. I liked Countyline Lexus better. friendly people fair prices work done on time. Oh yeah and the sales people would not leave me alone. Trying to get me to buy a new car. Mine is only a year old. They were rude when I said I did not want to buy a car. Just leave me alone. I will not return. have to try another Lexus dealer. More
by nonala
Employees Worked With
Manny
August 08, 2010
I brought my car in for an oil change at approx 1.30pm and was offered to have the 65,000 mile check up done to my vehicle. I told the service writer I could not afford the fee at the time which was appro and was offered to have the 65,000 mile check up done to my vehicle. I told the service writer I could not afford the fee at the time which was approx $980 (from previous inquiry), I was advised of a special of $145+tx which would include a overall check of the car including the oil change, rotating of tires, etc. The offer was good so I advised the writer to go ahead and have it done. I left my car and went on to run errands. About 6pm that evening I receive a call from the dealership, not from the adviser, but from a rep calling to let me know we are "so sorry" that we did not call you early but your car will not be ready today because we found a rats nest in the air filter section of your car. My first reaction was shock, how did a rats get in my car, the caller went on to ask if I kept my car in the garage (no), do I keep my car parked for long periods of time (no) , I drive my car everyday. She continued with saying "our mechanic/specialist is working on an estimate". A loaner was offered which I accepted but later refused. After the phone call ended, I started to wonder about this "estimate" that their mechanic/specialist was preparing. I called the Lexus back and asked for the service specialist to explain to me what this estimate was for, there was no damages at the time but according to the mechanic/specialist in order to get the car back to lexus "standard" they were writing an estimate (an estimate for unforseen damages - bullsh----). I received a call the next day to go by the a to see the damages for myself. I have never seen a rats nest before so this was just unremarkable. An estimate was given by the mechanic/specialist of 9.2 hours to clean the nest from the car for a cost of $980.00 not only was this outrageous but felt like the dealership was xxxxxx their customer. This was not my entire car but a section which would have taken a few hours to do. I left the dealership with my "rat" car and took it to a local mechanic who cleaned it in approx 3 hours and installed a brand new ac filter for a total of $230.64. I have always driven a Lexus and my car has always been serviced by the dealership, but after this experience I will definitely think twice. One other note I have had excellent service at Countyline (when there were still in existence) and Lexus of Pembroke Pines. This was my second visit to Lexus of north Miami and the both have been unpleasant More
by cneal129
Employees Worked With
Burrow
July 18, 2010
Great service from both the sales professional to the finance manager. We went in to buy one car but came out with two. They explained the process, options available and let us choose the option we fel finance manager. We went in to buy one car but came out with two. They explained the process, options available and let us choose the option we felt most comfortable with. First time Lexus owner but I'm sure won't be the last. More
by yeneneh
Employees Worked With
Esteban Perez
June 30, 2010
I never expected to be driving a Lexus. They are beautiful cars and have all of the extras that drivers may need. My experience at the showroom was over and above what I expected as I have visited o beautiful cars and have all of the extras that drivers may need. My experience at the showroom was over and above what I expected as I have visited other dealerships (not Lexus) and was very disappointed many times. The work ethic and customer service at this dealership was extremely satisfying. They made the entire transaction easy and somewhat exciting. I'm driving the car of my dreams and love everything about my new toy. My sales professional, Andre was exceptionally nice and agreeable...even driving with me to my home to pick up my trade-in. He should be commended for his professionalism, his customer service and his negotiating skills. I will definitely recommend Lexus of North Miami to my friends and look forward to the same professionalism once I need to service my vehicle. Thank you! More
by Lefont27
Employees Worked With
Andre Brevil
June 07, 2010
Enrique Garzaro was outstanding, in sales and in customer service. Mr. Garzaro's supervisor not so much. He wanted me to take a color I didn't want because the dealership didn't have a BLACK car. First service. Mr. Garzaro's supervisor not so much. He wanted me to take a color I didn't want because the dealership didn't have a BLACK car. First of all, it is incredible that the dealership wouldn't have a black car. It took EIGHT hours for me to drive the car out of the lot. It looks like there were too many supervisors and not enought of them to help out. I even asked his supervisor when the car would be finally delivered, and all he did was go behind a glass panel, eat a bag of peanuts and chat with the other people there. He never came out. Besides spending my entire Saturday there, I am happy with the car itself. More
by Charles Junco
Employees Worked With
Enrique Garzaro, Enrique Garzaro
May 24, 2010
his used to be the best Lexus dealership, but a lot of the best employees left and the current lot are not up to the Lexus standard. It's a shame. The dealership facility is nice. Its a big brand new the best employees left and the current lot are not up to the Lexus standard. It's a shame. The dealership facility is nice. Its a big brand new facility. They have a nice waiting area with a large tv, nice leather seats, a cafe, a spa (really!) etc. They also have a large courtesy car fleet so if you service your car here you will get Lexus. However the same is true for all the other Lexus dealerships. Here's the problem. The service advisors I used to work with were excellent. They new the cars well, they answered the phones, they replied to emails, they did great work, and they offered reasonable quotes for non-standard requests (anything beyond regular service). The new lot are your typical Miami employee - don't care about customers, very flaky, don't reply to emails. As an example I emailed the Service Director asking for a new service advisor and she never replied. Then I made an appointment for my 10k mile service with a service advisor who was supposed to be experienced and good. When I arrive, he is too busy and fobs me off to some young kid. Remember this is the first time he is meeting me, so I guess this is how he makes first impressions. Then when I ask them to change the indicator bulbs in addition to the service, they give me some outrageous quote (for something which I could do myself in 5 minutes based on the instructions in the owners manual). I also asked them to install some Lexus F-sport suspension upgrades and the service advisor said they would void my warranty. This is nonsense - it is a Lexus part, made by Lexus, for my car! I went to JM Lexus in Margate instead and they took care of it at a much lower price. They knew what they were doing, they didn't give me any bull about the warranty. BTW I changed the bulbs myself after the Lexus of North Miami visit and it took me (with no previous experience) 20 minutes whereas they had quoted 1.5 hours of labour. It's a shame. I really like Lexus of North Miami. They have a very nice facility, the sales guys are good, but the service department has gone from great to awful. I am taking my business back to JM Lexus of Margate. It's a longer drive but they have a stable workforce that you can count on. More
by P1
Employees Worked With
Harvey Gonzalez
April 17, 2010
Fred was very knowledgable about the models we lookrd at and test drove and did everything to make sure we were satisfied with our experience. Based on this we made our decision to lease one of the vehicles and test drove and did everything to make sure we were satisfied with our experience. Based on this we made our decision to lease one of the vehicles without visiting another Lexus dealership and we're vey happy with that choice. I would gladly recommend my friends and associates to do business with Fred and the dealership. More
by stanarkin
Employees Worked With
Fred Levy
February 15, 2010
I bought my first Lexus vehicle on May 2004 from Val McKenzie. At that time, Val did an outstanding job of negotiating the best deal for me. Therefore, when it was time for me to replace my RX 330, th McKenzie. At that time, Val did an outstanding job of negotiating the best deal for me. Therefore, when it was time for me to replace my RX 330, there was NO QUESTION that I shall find Val (wherever he was!). Once again, Val showed me respect (it is always a 'little' intimidating for me,as a widow, to buy a new automobile!). Val's soft tone voice, extremely high knowledge of the Lexus cars/SUV's and his showmanship, when dealing with me, where all WINNING qualities for a sure sale--a definite 'win-win situation' for the Lexus of North Miami agency and for me! Hope that Lexus offers workshops for its 'future, as well as, current salespeople'. If so, I hope that Lexus would consider Val McKenzie as a WONDERFUL trainer for future salespeople!!! Like my former 8th grade students would have said, Val is the "BOMB OF SALESPEOPLE IN THE LEXUS FAMILY!". O.K., so, please, lets not forget Richard, who really tried to work a GOOD deal for me, as well as, for the dealership! He was friendly, and yet very professional. Both Val and Richard are GREAT ASSETS to the Lexus Family!!! And, yes, I am really happy to remain in the Lexus family! Thank you for all you do to keep all of your customers satisfied!!! More
by pesola
Employees Worked With
Val McKenzie and Richard Y(?), Val McKenzie
February 09, 2010
New location looks fantastic...but service is bad! I went to do wheel alignment and it took 5 hours to do wheel alignment. I was quoted one price by service agent, then Service manager (he was wearing Jamaic to do wheel alignment and it took 5 hours to do wheel alignment. I was quoted one price by service agent, then Service manager (he was wearing Jamaican colorful cap) stepped in and increased the quote so I had to go with the service agent. I spent 5 hours of my life there! The level of customer service is nothing of luxury company. The Service agents make you feel as if you owe them money and they are doing you a favor. Busy faces with a lot of commotion and running back and forth, while many customers left unhappy. While waiting I got hungry and tried their inside cafe if you can call it cafe. Bad decision, French onion soup tastes nothing like soup. The only good thing, it was empty inside the dealership and I had a chance to relax in one of their massage sofas. More
by mrasia
Employees Worked With
Service manager with Jamaican cap
February 06, 2010
A very professional staff provided me with all information needed in making my choice for buying without any difficulty. Transportation was made available for me to pick up the vehicle which was v information needed in making my choice for buying without any difficulty. Transportation was made available for me to pick up the vehicle which was very accomodating. The dealership also provides the customer with comfortable ammenities for future time to be spent on site during service on their vehhicle. More
by Doug Northover
Employees Worked With
Hector Zarama
